Caliber Collision

Manager

• Responsible for assisting the General Manager with the overall operation of the assigned market.
• Ensure Glass & Protech Technicians have the support and resources to do complete their work safely and efficiently.
• To include risk management, teammate development, client relationships, production, and administration.
• Maintaining company goals and standards for performance with an emphasis on market growth and providing a world class customer experience.
• Demonstrate a strong ability to lead, develop, and inspire others to achieve success
• Manages field resources within the designated market
• Ensure that all Teammates have the required training for their position
• Assist the General Manager in monitoring the sales, workflow, and overall production
• Assist General Manager with recruiting, hiring, and mentoring all field teammates
• Ability to learn and understand budgets and how to impact financial goals
• Provide teammate feedback and support planning with General Manager
• Perform frequent quality control reviews for field operations as well as file reviews for estimate accuracy in compliance with company guidelines
• Responsible for technician assigned tooling, software updates, consumables, and inventory control
• Build and maintain client relationships through effective communication and engagement
• Work with General Manager to ensure team is qualified to meet the requirements of our OE and customer expectations and assure ongoing training is taking place to stay in front of industry advancements
• Demonstrates company core values through interactions with associates, customers, clients, and vendors
• Monitor the fleet of vehicles in assigned market. Maintenance, registrations, tolls, tracking of vehicles
• Continuously creating a safety driven culture around work duties and driving habits
• Other duties as assigned

Assistant General Manager

• Perform all-purpose duties related to the overall operation of their center
• Ensure teammates are repairing vehicles thoroughly, safely, and profitably
• Monitor current financial performance metrics
• Review previous month’s financial metrics to identify opportunities and trends
• Reward, recognize, and retain talented teammates

Assistant General Manager

Automotive Glass General Manager