Calabrio, Inc.

Full-stack Engineer

• Design AI systems
• Build end-to-end AI solutions using machine learning, deep learning, NLP, and generative AI technologies.
• Develop LLM-powered applications
• Create applications using foundation models, prompt engineering, retrieval-augmented generation, structured outputs, function/tool calling, and agent workflows.
• Build agentic AI solutions
• Design and implement AI agents that can plan, reason through multi-step tasks, interact with external tools and APIs, retrieve relevant context, and execute actions within controlled business processes.
• Develop multi-agent and orchestration workflows
• Create orchestrated AI systems where multiple agents or components collaborate to solve complex tasks, with clear control flow, observability, and fallback handling.
• Productionize models and AI agents
• Deploy, monitor, and maintain AI/ML models and agentic systems in production environments with strong reliability, performance, and safety standards.
• Build data and inference pipelines
• Develop pipelines for ingestion, preprocessing, vector search, model inference, agent memory/context management.
• Improve quality and evaluation
• Define offline and online evaluation frameworks for model quality, latency, safety, task completion, agent reliability, and business outcomes.
• Optimize performance and cost
• Improve model selection, prompt efficiency, agent orchestration, latency, throughput, caching, token usage, and serving efficiency.
• Ensure governance and safety
• Apply best practices for security, privacy, responsible AI, model risk controls, guardrails, agent permissions, compliance, and human-in-the-loop review where needed.

Software Engineer, AI

Customer Success Manager

• Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations.
• Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives.
• Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.
• Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.
• Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product.
• Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions.
• Identify Expansion Opportunities to drive revenue growth.
• Negotiate and close renewals with existing customers.
• Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.
• Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned.
• Bring intelligent product feedback and recommendations from customers back to the product team.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations as needed.
• Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

Account Executive

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities.
• Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team.
• Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Calabrio to enhance their customer experience.
• Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings.
• Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience.
• Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities.
• Qualify and manage leads through the full sales cycle.
• Develop and maintain strong relationships with key decision makers.
• Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs.
• Effectively gather intelligence on markets, prospects, and competition using various resources.
• Meet or exceed quota expectations.

SMB Account Executive

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities.
• Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team.
• Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Verint to enhance their customer experience.
• Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings.
• Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience.
• Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities
• Qualify and manage leads through the full sales cycle
• Develop and maintain strong relationships with key decision makers
• Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs
• Effectively gather intelligence on markets, prospects, and competition using various resources
• Meet or exceed quota expectations

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities.
• Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team.
• Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Calabrio to enhance their customer experience.
• Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings.
• Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience.
• Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities
• Qualify and manage leads through the full sales cycle
• Develop and maintain strong relationships with key decision makers
• Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs
• Effectively gather intelligence on markets, prospects, and competition using various resources
• Meet or exceed quota expectations

Financial Planning and Analysis

• Integral part of the Financial Planning and Analysis team.
• Responsible for IT, Facilities, HR and Legal budget/forecast application preparation
• Analyzing and managing departmental results, budgets and forecasts.
• Responsible for chart of account maintenance
• Assist in preparing annual budgets and monthly forecasts.
• Provide insightful financial analyses that help drive strategic decisions.
• Work closely with and develop strong interfaces with the business finance and regional accounting teams to ensure that budgeting, forecasting, and expense management requirements are met on a corporate level.
• Prepare ad hoc reports as required

Financial Analyst – FP&A

Manager

• Design and own the go-forward pricing and packaging architecture across all products
• Build a unified good/better/best tier structure — simple to explain, compare, and buy
• Own the AI monetization model — evaluate and recommend credits, consumption, outcome-based, or hybrid structures
• Ensure AI capabilities are bundled into tiers to drive adoption, not blocked behind add-on charges
• Lead SKU rationalization — reduce complexity across the combined portfolio
• Develop value-based pricing grounded in customer ROI, competitive benchmarking, and willingness-to-pay analysis
• Build financial models to quantify the revenue and margin impact of pricing changes and tier restructures
• Manage real-time discount recommendation tooling in CRM for pre-approved deal structures
• Enable sellers with pricing collateral, AI value narrative, competitive positioning, and ROI tools
• Partner with Product, Marketing, Finance, and Sales Ops to operationalize all commercial model changes
• Own pricing and packaging strategy across the full Verint portfolio — including AI monetization models, tier design, and SKU rationalization
• Lead end-to-end execution from business case through to field enablement, working across Product, Sales, Marketing, and Finance to ensure every pricing change lands and performs

Senior Pricing and Packaging Manager

• The Sr. Manager, Value & CS Programs is responsible for building and leading a centralized function that equips Customer Success Managers with the frameworks, playbooks, and value assets they need to deliver consistent, outcome-focused customer engagements.
• This role owns the design and execution of Customer Success programs spanning playbook creation and delivery, customer journey mapping, value realization, executive-level value storytelling, customer adoption programs, save plays, and cross-functional initiative management.
• Design, build, and maintain a library of Customer Success playbooks that Named & Digital CSMs use to drive consistency in customer engagements across onboarding, adoption, expansion, renewal preparation, and risk mitigation.
• Establish a governance process for playbook versioning, feedback loops from CSMs, and continuous improvement based on field outcomes.
• Own and evolve Verint's customer journey framework, defining the critical moments of truth, expected outcomes, and the digital/human engagement blend at each stage.
• Partner with Customer Success leadership to own and mature Verint's value frameworks, including ROI narratives, outcome models, and executive-ready value stories.
• Expand and refine existing value tools such as calculators, templates, and success narratives to support consistent customer-facing conversations.
• Develop customer-ready materials and CSM-ready assets that support onboarding, adoption, and early value realization across the customer lifecycle.
• Lead the intake, coordination, and execution of Customer Success related requests, including executive asks, product team coordination, value deliverables, and program initiatives.
• Manage programs end-to-end, establishing clear ownership, timelines, dependencies, and follow-through across all participating teams.
• Serve as a central point of coordination across Customer Success, Product Operations, Marketing, Pre-Sales, Enablement, and PMO teams to ensure alignment.
• Identify which playbooks, journey assets, and value resources can be adapted into scalable, self-service formats for tech-touch and digital CS segments.
• Lead and develop a team that initially includes business analysts focused on customer value and a Customer Success program specialist, with planned expansion to additional roles such as onboarding specialists and technical consultants supporting Customer Success.

Manager, Value & CS Programs

• Design, document, and continuously refine Verint's customer journey maps, defining lifecycle stages, critical moments of truth, expected customer outcomes, and the appropriate digital/human engagement blend at each stage.
• Translate journey maps into stage-gate criteria and triggers that CSMs use to assess customer health, determine next actions, and identify escalation points.
• Partner with Customer Success leadership to validate journey frameworks against real customer data and field feedback from CSMs.
• Maintain the journey framework as a living document, incorporating changes driven by new product launches, segmentation shifts, or evolving CS strategy.
• Build and maintain adoption toolkits tied to specific journey stages, packaging technical documentation, best practices, and use-case guidance into formats CSMs can deliver directly to customers.
• Develop CSM-ready assets for onboarding, adoption, value realization, expansion, and renewal preparation that drive consistency across the Named CSM team.
• Curate and repackage existing product, sales, and marketing materials into a unified Customer Success perspective, ensuring resources are practical, current, and easy to consume.
• Create scalable resources for the Digital CS team, adapting Named CSM toolkits into self-service formats suitable for tech-touch segments.
• Produce lightweight video and visual resources such as product walk-throughs, webinar promotions, feature highlight clips, and FAQ explainers by synthesizing technical documentation and SME input.
• Develop and manage a resource calendar that aligns multimedia production with product releases, seasonal renewal cycles, and CS campaign priorities.
• Own the voice, tone, and visual consistency of all customer-facing CS resources to ensure clarity, accuracy, and alignment with Verint's brand standards.
• Forge working relationships with Product, Marketing, and Sales to stay ahead of releases, messaging shifts, and go-to-market changes that impact the customer journey.
• Collaborate with Marketing on customer-facing communications to ensure CS resources complement (not duplicate) existing marketing assets.
• Partner with the Sr. Manager, Value & CS Programs to align resource development priorities with broader CS objectives, playbook requirements, and value framework initiatives.
• Define and track usage and effectiveness metrics for journey assets, toolkits, and multimedia resources to inform iteration priorities.
• Gather structured feedback from CSMs on resource quality, gaps, and field applicability to drive continuous improvement.

Customer Success Specialist

Senior Pricing and Packing Manager

Accountant

• Compile and analyze financial information to prepare journal entries, and document business processes
• Analyze monthly revenue by stream to ensure completeness and accuracy of revenue
• Perform reconciliations for unbilled accruals, deferred revenue, and accounts receivable
• Review contracts for proper revenue recognition in line with ASC 606
• Assist with preparing revenue reporting package, including revenue-related flux comments, revenue deep dive, and revenue-related disclosures
• Build processes and procedures to account for revenue and contra-revenue in accordance with ASC 606
• Collaborate with various teams to provide guidance on the impact of contractual arrangements and business decisions to ensure data readiness for month-end accounting
• Support US GAAP audits
• Assist with annual budgeting and monthly forecasting processes
• Support system upgrades and implementations
• Assist on cross functional projects as needed

Software Engineer, AI

Customer Success Manager

SMB Account Executive

Account Executive

Account Executive

Account Executive

Account Executive

SMB Account Executive

Account Executive

Financial Analyst – FP&A

Senior Pricing and Packaging Manager

Manager, Value & CS Programs

Customer Success Specialist

Senior Pricing and Packing Manager

Senior Revenue Accountant