Calabrio, Inc.

Billing Specialist

• Reach out to customers to inquire about past-due payments
• Proactively manage billing requirements per customer contracts
• Collaborate across the organization to research and resolve customer inquiries
• Follow-up with customers and reseller partners on outstanding issues
• Follow billing policies and procedures to execute complex billing activities
• Update and maintain status reporting for past due accounts
• Other projects as assigned

Collections and Billing Analyst

Full-stack Engineer

• Develop a large scale, mission-critical SaaS application serving millions of users
• Build and maintain back-end services, data pipelines and front-end applications
• Work with relational and non-relational databases to ensure efficient data storage and retrieval
• Build and consume REST APIs to facilitate communication between front-end and back-end systems
• Serve as technical lead on projects: propose solutions, write specifications, support junior team members
• Collaborate with designers, QA, project managers and DevOps engineers to deliver software
• Participate in and occasionally lead Agile ceremonies to ensure timely delivery
• Troubleshoot, debug and optimize existing applications to enhance reliability and performance
• Stay updated with latest technologies and best practices
• Participate in team on-call rotation to support production environments

Senior Software Engineer

• Design and architect large-scale, mission-critical SaaS applications serving tens of thousands of users worldwide
• Build and maintain AI-enabled back-end services, data pipelines, and front-end applications for transcription and customer experience analytics
• Collaborate with data science teams to operationalize NLP, speech-to-text, and LLM models for summarization, sentiment analysis, and semantic search
• Work with both relational and non-relational databases to ensure efficient storage and retrieval of transcription and customer interaction data
• Build and consume REST APIs to enable seamless integration of transcription insights across applications
• Serve as a technical leader: write specifications, propose scalable solutions, and mentor junior developers
• Partner with designers, QA engineers, product managers, and DevOps to deliver high-quality, AI-powered software solutions
• Participate in, contribute to, and occasionally lead Agile ceremonies; adhere to Agile methodologies for timely delivery
• Troubleshoot, debug, and optimize existing applications in a large-scale distributed environment to enhance reliability and performance
• Stay current with advances in AI, NLP, and full stack development to evolve the platform
• Participate in the team on-call rotation to support engineering teams and production environments

Principal Software Engineer

Manager

• Lead, mentor, and develop the internal IT team
• Define and execute the IT roadmap in alignment with business goals
• Collaborate with executives and department leaders to understand technology needs and deliver appropriate solutions
• Oversee daily operations of IT services, including help desk, systems administration, and internal infrastructure
• Ensure high availability and reliability of IT systems and networks
• Manage service delivery, ticketing systems, and support SLAs
• Partner with corporate development and security teams to assess and integrate IT systems of acquired companies
• Develop scalable processes for onboarding new users, systems, and networks post-acquisition
• Oversee Microsoft 365 environment including Azure Active Directory, SharePoint, and Exchange Online
• Manage networking technologies (firewalls, VPNs, switches, Wi-Fi) and ensure secure connectivity across all offices
• Implement and maintain IT policies, procedures, and best practices
• Collaborate with the Information Security team to ensure IT systems are compliant with regulatory and security requirements
• Monitor and respond to internal IT security risks and incidents
• Develop and manage IT budgets, vendor relationships, and software/hardware procurement

Senior Manager, Information Technology

Administration

• Maintain and enhance Salesforce CPQ configurations including product catalog, pricing rules, discounting structures, approval workflows, and quote templates
• Collaborate with Sales Operations, Finance, and IT to support quoting processes, troubleshoot issues, and deliver scalable solutions
• Ensure data integrity and consistency across CPQ and integrated systems
• Perform system testing, validation, and deployment of CPQ-related enhancements
• Assist in user training and create documentation for CPQ processes and updates
• Support DocuSign document generation processes and templates (experience preferred)
• Identify opportunities for automation and improved UX within the CPQ workflow
• Provide day-to-day support for Salesforce CPQ users, acting as subject matter expert
• Partner with Salesforce developers and admins on broader platform enhancements and releases

Salesforce CPQ Administrator

Product Manager

• Define and articulate a strategic product roadmap that leverages AI capabilities across QM & CI, ensuring alignment with business objectives and customer needs
• Identify, design, and prioritize AI-driven use cases that combine WFM and QM & CI to deliver measurable value (improved forecasting, scheduling, agent performance, customer experience insights)
• Work closely with customers to understand pain points and translate them into actionable product requirements
• Partner with engineering, data science, UX, and go-to-market teams to bring innovative features to life from concept to launch
• Monitor market trends, AI advancements, and competitor offerings to maintain a differentiated product strategy
• Build strong business cases for AI initiatives demonstrating efficiency improvements, cost reductions, and customer satisfaction gains
• Represent the product vision internally and externally to position the company as a leader in AI-powered workforce engagement solutions
• Leverage customer data, market research, and performance metrics to guide prioritization and validate success

Product Manager - Conversation Intelligence

Account Executive

• Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities
• Qualify and manage leads through the full sales cycle
• Develop and maintain strong relationships with key decision makers
• Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs
• Effectively gather intelligence on markets, prospects, and competition using various resources
• Meet or exceed quota expectations
• Manage and close a pipeline of opportunities while working closely with other Calabrio resources and presales teams

• Achieve monthly and quarterly sales goals for software and service offerings within the assigned territory.
• Identify, qualify, and close new business opportunities in the SLED market.
• Maintain and grow relationships with existing clients, ensuring customer satisfaction and retention.
• Utilize CRM tools, such as Salesforce.com, to manage sales pipeline and reporting.
• Develop and deliver compelling presentations to stakeholders and decision-makers.
• Collaborate with marketing and product teams to align sales strategies with market needs.

Account Executive – SLED

Accountant

• Senior Accountant - International Accounting and Treasury role supporting international accounting and treasury functions.
• Monitor the Group´s cash position daily and weekly and propose necessary actions to fit the Group´s cash needs.
• Assist with support to FP&A for the weekly cash forecasting.
• Assist with Treasury projects and system implementations as applicable.
• Ensure timely and accurate manual payment and filings related to GST, HST, VAT and CIT, together with our Tax team and external partners.
• Work with our various accounting service providers to ensure the month end is accurate and complete, posting and/ or reviewing entries as needed.
• Prepare local GAAP-to-US GAAP adjustments and ensure differences are reasonable and appropriately documented.
• Support with Statutory audits.
• Prepare and post intercompany transactions; responsible for preparation of intercompany account reconciliations monthly.
• Assist with identification and resolution of any out of balance intercompany variances as needed.
• Stay current with US GAAP, IFRS, and international statutory accounting requirements.
• Prepare ad hoc analytics and work on special projects as needed.

Senior Accountant

Consultant

• Support sales on strategic customer engagements.
• Offer creative, forward-thinking support with sales opportunities including Deal strategy, Qualification, Discovery, Custom Demos, ROI Calculation, Best Practices Workshops, Presentations, Proof of Concept/Pilot processes and Value Realization.
• Collaborate with the Global Director of Sales Engineering and Field Sales to define and execute a business strategy with large, enterprise opportunities.
• Intuitive and transparent during the qualification process to understand long shots or costly opportunities; discussing with all key constituents to enable a collaborative decision to be made.
• Deliver deep discovery discussions on strategic deals to uncover key business objectives and corresponding value discussions (ROI) to expand conversations and increase revenue.
• Work with Field Sales and Sales Engineers to build and deliver compelling customized demonstrations and value propositions.
• Design and deliver Proof of Concepts and Pilots in collaboration with the Calabrio Professional Services team.
• Use broad Workforce Optimization (WFO) solution knowledge and Contact Center experience to assist with creative solution development, ensuring delivery of the most competitive, value-based solution that meets customer objectives.
• Attend key deal events, manage briefing and debriefing sessions on these efforts

Global Strategic Consultant

• Senior Revenue Accountant to join Calabrio; focus on direct and indirect revenue recognition across offerings\n• Manage financial reporting for month-end close; analyze revenue by stream; reconcile unbilled accruals, deferred revenue and AR\n• Review contracts for ASC 606 compliance; prepare revenue reporting package; develop processes for revenue and contra-revenue per ASC 606; support revenue-related accounting issues\n• Collaborate with cross-functional teams for data readiness; support US GAAP audits; assist budgeting and forecasting; support system upgrades and cross-functional projects\n• Success criteria: eager to take on new tasks, thrive in change, strong written, oral communication, analytical and interpersonal skills, leadership, initiative, documentation, multitasking, and MS Office proficiency