Calabrio, Inc.

Account Executive

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities.
• Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team.
• Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Calabrio to enhance their customer experience.
• Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings.
• Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience.
• Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities
• Qualify and manage leads through the full sales cycle
• Develop and maintain strong relationships with key decision makers
• Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs
• Effectively gather intelligence on markets, prospects, and competition using various resources
• Meet or exceed quota expectations

Mid-Market Account Executive

Full-stack Engineer

• Architect and develop identity management and user management services using AWS (Lambda, ECS/EKS, RDS, DynamoDB, S3, API Gateway).
• Build and maintain scalable backend services and APIs using Java or Python frameworks.
• Develop event-driven architectures and microservices patterns for service-to-service communication.
• Implement platform infrastructure components including service discovery, configuration management, and observability patterns.
• Optimize service performance, cost, and reliability across distributed systems.
• Design and implement data pipelines and integrations with our data lake for reliable data flow and processing.
• Collaborate with data engineering and product teams to deliver identity and data integration solutions.
• Establish best practices, coding standards, and design patterns for platform services.
• Participate in architectural reviews and contribute to technical roadmap.
• Support production environments through implementing observable software and being part of the team's on-call rotation.

Senior Software Engineer

Accounting Manager

• Participate in technical accounting projects, ensuring adherence to U.S. GAAP or IFRS, including the research and implementation of new accounting standards.
• Provide direction on complex accounting topics such as revenue recognition, lease accounting, commissions, business combinations, and consolidations.
• Oversee and refine accounting policies, ensuring they align with both financial and operational goals.
• Serve as the subject matter expert (SME) for all technical accounting matters, providing support to operational teams to ensure accounting transactions are accurate and compliant.
• Work closely with the operations team to understand business processes and identify opportunities to streamline accounting functions and improve operational efficiency.
• Collaborate with operational teams to ensure seamless integration between accounting systems and operational workflows.
• Evaluate existing operational processes and recommend solutions to enhance financial reporting, forecasting, and budgeting processes from an operational standpoint.
• Ensure timely and accurate financial reporting of operational activities, driving transparency between financial and operational performance.
• Manage special projects related to operational improvements, systems upgrades, and finance transformations.
• Collaborate with cross-functional teams (e.g., operations, IT, legal) to define and execute the scope of projects, ensuring alignment with organizational goals.
• Prepare and present annual financial statements in accordance with US GAAP and applicable statutory requirements.
• Monitor and report on key financial performance metrics and progress on special projects.
• Ensure compliance with regulations and internal controls related to financial reporting.

Technical Accounting Manager

• Lead by example, build and execute a strategic sales plan while coaching prospecting, pipeline development, and closing techniques
• Own the full sales cycle end-to-end: qualifying leads, nurturing prospects, and closing deals, while partnering closely with presales and cross-functional teams
• Serve as a senior point of contact for key decision-makers, articulating the transformative value of Verint's solutions and how they enhance customer experience
• Provide guidance and best practices to Mid Market AEs on sales methodology, deal strategy, and stakeholder engagement
• Develop and share market intelligence on prospects, competitors, and industry trends to inform both individual deals and broader team strategy
• Collaborate with marketing to capitalize on campaigns, product launches, and promotions, and help the team do the same effectively
• Drive regional sales planning, including pipeline development, forecasting, and territory management
• Meet or exceed personal quota while contributing to overall team attainment
• Act as a feedback loop between the field and leadership, surfacing insights that improve process, messaging, and go-to-market strategy

Team Lead, Mid-Market Account Executive

Revenue Operations

• Lead the analysis, review, and reporting of Annual Recurring Revenue (ARR), including the reconciliation of ARR to recurring revenue to ensure consistency and accuracy across reporting.
• Partner closely with the accounting team to evaluate actual billings against budget and plan and to explain key variances.
• Review and validate the billings detail supporting ARR to confirm it is accurate, complete, and appropriate for use as a basis for forecasting.
• Support the overall topline forecasting process across revenue and billings.
• Prepare and present monthly ARR, billings, and recurring revenue results and KPIs to senior business leaders.
• Analyze Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), partnering with the business to understand the drivers of recurring revenue movement.
• Serve as a primary FP&A contact for ARR and billings matters, collaborating across Finance, Accounting, and the broader business to align reporting and forecasting assumptions.
• Evaluate and implement process improvements across ARR and billings reporting, and complete various ad hoc analyses as required.

Billings and Revenue Manager – FPA

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities.
• Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team.
• Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Verint to enhance their customer experience.
• Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings.
• Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience.
• Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities
• Qualify and manage leads through the full sales cycle
• Develop and maintain strong relationships with key decision makers
• Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs
• Effectively gather intelligence on markets, prospects, and competition using various resources
• Meet or exceed quota expectations

• Build high-quality web and cloud applications together with a team of dedicated developers.
• Work closely with the product owners and customers to turn their ideas and requirements to top-class solutions.
• Provide architectural leadership and guidance on complex technical initiatives, ensuring solutions are scalable, secure, maintainable, and aligned with business objectives.
• Foster a collaborative engineering culture through pair programming, mob programming, knowledge sharing, and mentorship.
• Drive continuous improvement of products, platforms, development practices, and operational processes.
• Stay current with emerging technologies, industry trends, and engineering practices, evaluating opportunities to improve products and development efficiency.
• Drive and take initiatives to always improve Verint's products and processes.

Principal Software Engineer

• Design AI systems
• Build end-to-end AI solutions using machine learning, deep learning, NLP, and generative AI technologies.
• Develop LLM-powered applications
• Create applications using foundation models, prompt engineering, retrieval-augmented generation, structured outputs, function/tool calling, and agent workflows.
• Build agentic AI solutions
• Design and implement AI agents that can plan, reason through multi-step tasks, interact with external tools and APIs, retrieve relevant context, and execute actions within controlled business processes.
• Develop multi-agent and orchestration workflows
• Create orchestrated AI systems where multiple agents or components collaborate to solve complex tasks, with clear control flow, observability, and fallback handling.
• Productionize models and AI agents
• Deploy, monitor, and maintain AI/ML models and agentic systems in production environments with strong reliability, performance, and safety standards.
• Build data and inference pipelines
• Develop pipelines for ingestion, preprocessing, vector search, model inference, agent memory/context management.
• Improve quality and evaluation
• Define offline and online evaluation frameworks for model quality, latency, safety, task completion, agent reliability, and business outcomes.
• Optimize performance and cost
• Improve model selection, prompt efficiency, agent orchestration, latency, throughput, caching, token usage, and serving efficiency.
• Ensure governance and safety
• Apply best practices for security, privacy, responsible AI, model risk controls, guardrails, agent permissions, compliance, and human-in-the-loop review where needed.

Software Engineer, AI

Customer Success Manager

• Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations.
• Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives.
• Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.
• Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes.
• Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product.
• Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions.
• Identify Expansion Opportunities to drive revenue growth.
• Negotiate and close renewals with existing customers.
• Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.
• Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned.
• Bring intelligent product feedback and recommendations from customers back to the product team.
• Advocate customer needs/issues cross-departmentally.
• Manage account escalations as needed.
• Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

• Hit the ground running by crafting and executing a strategic sales plan, diving into a pool of prospects and developing solid relationships that lead to fruitful business opportunities.
• Actively manage the full sales cycle—qualifying leads, nurturing prospects, and closing deals—while working closely with our top-notch presales team.
• Engage deeply with key decision-makers, ensuring they understand the transformative power of our solutions, and how they can leverage Calabrio to enhance their customer experience.
• Leverage your creativity and insight to develop strategies that resonate well in the marketplace, driving demand and interest in our offerings.
• Collaborate seamlessly with marketing to capitalize on campaigns, product launches, and promotions that resonate with your target audience.
• Create and execute a regional sales plan including prospecting, developing pipeline and closing opportunities.
• Qualify and manage leads through the full sales cycle.
• Develop and maintain strong relationships with key decision makers.
• Support and leverage field marketing, product launches, product promotions, and other lead or sales generating programs.
• Effectively gather intelligence on markets, prospects, and competition using various resources.
• Meet or exceed quota expectations.