Caedu

Procurement

• Provide and send manuals to suppliers via email, phone and WhatsApp to clarify questions and guide required procedures.
• Register products, create and receive purchase orders and subsequently track them using the system-generated code; extract and send orders to suppliers and ensure their acknowledgment/receipt by email to confirm purchases.
• Generate and validate label files via the system for sending to suppliers to ensure product identification in stores.
• Request samples for Quality Control via email, phone or WhatsApp for approval by the product and quality teams. Monitor, approve and follow up on samples in the Supplier Portal to release scheduling.
• Follow up on order schedules via email, phone or WhatsApp to ensure deliveries. Manage follow-ups for orders and deliveries to meet deadlines, cancel schedules when necessary and liaise with the DC (Distribution Center) to complete the process.
• Maintain contact with suppliers to correct or modify orders/products in the system and communicate with DCs to resolve delivery discrepancies via email, phone or WhatsApp.
• Monitor receipt of samples delivered by suppliers and Quality Control for Showroom organization and control. Notify suppliers daily about approved and rejected samples with comments via email, phone or WhatsApp to ensure timely delivery; issue sample identification sheets using Excel files to track product aging.
• Ensure completion of mega-line sheets and catalogs using spreadsheets for presentations.
• Assist the Styling team in selecting and preparing samples for photos and catalogs.
• Complete campaign descriptions by gathering information such as sales, product, description and size range for Marketing.
• Collect and return samples after the campaign period to the supplier, requesting pickup for cleaning and preparation of new samples.
• Organize physical folders for portfolios and receipts to control order drafts and track deliveries. Assist the Product Manager when necessary by issuing required drafts to secure purchases. Prepare drafts of received orders, separating them for audit control when requested. Dispose of drafts older than one year to keep files organized.
• Send fit and specification information to suppliers via email, phone or WhatsApp for sample approval. Record donated sample items in a spreadsheet for audit control.
• Support stores by providing assistance and clarifying questions to help ensure successful sales.

Purchasing Assistant – Product

Analyst

• Analyze credit card application proposals for the Caedu card flagged by the credit decision engine for manual review due to suspected fraud, aiming to prevent internal and external fraud.
• Perform checks with credit bureaus, company systems, social media and websites to identify information that can clarify suspicious data flagged by the credit engine.
• Review personal documents, income statements and proof of address submitted by customers during credit approval and limit maintenance processes, verifying the authenticity of signatures and documents before approving, increasing or decreasing card limits.
• Complete a "Brief Report" in cases identified as fraud to document a summary of the analysis, including: data recorded in the application, the operation performed, documents presented, results of checks, cross-referencing of information and the conclusion of the process.
• Analyze disputes of transactions suspected of fraud to respond to customer reports regarding unauthorized use of the card.
• Prepare all documentation and forward it to the Legal department to provide supporting information for defenses in cases originating from consumer protection agencies (Procon) or customer legal actions.
• Collaborate with the Verification Desk and Operations teams to exchange information and experience, aiming to improve interaction, speed up responses, anticipate events or issues, and facilitate finding solutions.
• Keep the area’s internal controls up to date to build a database that will support the preparation of reports and loss-prevention indicators, profiles of fraudsters, regions and fraud types, contributing relevant data for the creation of rules that can be applied to the fraud prevention engine in the credit workflow.

Mid-level Fraud Analyst

• Negociar, gerir e atualizar contratos de prestadores de serviços, garantindo conformidade com políticas internas, estratégia da empresa e validações jurídicas.
• Acompanhar e analisar negociações conduzidas pela equipe, incluindo operações de antecipação de pagamentos a fornecedores, propondo condições financeiras, prazos e taxas visando redução de custos e endividamento.
• Gerir contratos de serviços gerais, segurança, manutenção, restaurante e recepção.
• Controlar e aprovar despesas administrativas, como aluguéis, adiantamentos, viagens, frota, contas de consumo e demais custos, conforme política da empresa.
• Conduzir projetos de melhoria contínua dos processos e controles sistêmicos das áreas sob sua gestão.
• Atuar como ponto focal entre as áreas administrativas e de compras, apoiando gestores e garantindo a eficiência dos processos.

Purchasing Assistant – Product

Mid-level Fraud Analyst

Gerente de Compras e Facilities