Cadwell

Customer Support

• Partner with field Sales to enable purchases of Cadwell products
• Professionally handle incoming requests, inquiries and orders from customers and field Sales
• Develop price quotes; process orders/changes/returns in accordance with procedures
• Work with multiple Cadwell departments to ensure customer issues are resolved promptly and thoroughly
• Demonstrate professionalism and a positive, solutions-oriented approach when interacting with customers and co-workers
• Stay current on Cadwell products and software and remain proficient on internal systems
• Provide backup assistance to receptionist as needed
• Perform other duties as requested, directed, or assigned
• Work assigned hours of 8:00am-5:00pm CST (remote)

Sales Support Representative

Recruitment

• The Recruiter will be responsible for finding and attracting top talent while ensuring a smooth and positive candidate experience. This role could be onsite, hybrid or remote position based out of company headquarters in Kennewick, WA.
• Collaborates with hiring managers to understand the needs and roles to be filled; Identifies the most effective methods for recruiting and sourcing candidates
• Drafts recruitment advertisements; posts and/or places ads in the most effective digital and/or print media for open positions
• Facilitates contacts by creating and maintaining a presence in the technical/industry community and marketplace
• Identifies appropriate candidates (through sourcing methods and applicants) and assesses their qualifications through review of their resumes, interviews, and other forms of communications
• Maintains contact with candidates to keep them apprised of the status of their applications
• Setting up and following up with background checks for new hires and potentially annual checks for various positions
• Attends job fairs and industry conferences; runs company booth at job fairs
• Coordinates travel arrangements for candidates and new hires
• Is involved in setting up initial data for new employees and submitting information for employee changes for promotions, transfers, etc.
• Involved in delivering and improving new hire onboarding/orientation for new hires and communicating changes with various channels within and outside HR
• Analyzes data and statistics for trends and patterns with attention to recruitment and hiring practices, as well ensures compliance with employment laws and regulations
• May guide and/or assist with performance, benefit, and compensation review and evaluation processes
• Performs other duties as assigned