Cadmus Soluções em TI

Support Engineer

• End-User Device Support (Windows & macOS)
• Provide onsite break/fix troubleshooting and support for corporate Windows and macOS laptops.
• Perform hardware upgrades (RAM and SSD replacement).
• Execute Windows operating system upgrades.
• Support macOS version upgrades and endpoint troubleshooting.
• Diagnose and resolve hardware, performance, and configuration issues.
• Coordinate warranty support with vendors when necessary.
• Identity and Systems Administration
• Manage users and computers in Active Directory.
• Manage accounts and devices in Azure AD / Microsoft Entra ID.
• Perform provisioning and deprovisioning of accounts, update groups, and handle basic policy troubleshooting.
• Support domain-joined and Azure AD–joined devices.
• Inventory and Asset Management
• Review and maintain the local IT inventory.
• Manage the spare equipment pool, ensuring devices are configured, updated, sanitized, and ready for use.
• Control equipment loan and return processes.
• Keep documentation and asset tracking up to date.
• Validate inventory records and coordinate replacement requests.
• Maintain organization of equipment stock and IT supplies.

Corporate IT Support Technician – Field Support, Onsite Support

Manager

• Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle.
• Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America.
• Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security.
• Ensure compliance with global IT standards, processes, and service management frameworks.
• Drive continuous service improvement aligned with ITIL best practices and cost optimization.
• Act as escalation and complaint manager, supporting and consulting on related projects.
• Design and evolve UEM service components across the matrix organization.
• Manage and steer third-party suppliers and operational service providers.

UEM Service Manager

QA Engineer

• Work with a shift-left mindset, bringing quality perspective from planning, refinement, and story definition.
• Support Product Owners and technical teams in creating clear, testable acceptance criteria oriented to business value.
• Actively participate in team ceremonies, contributing insights on risks, dependencies, impacts, testing effort, and delivery quality.
• Create, maintain, and evolve functional, regression, and automated test scenarios.
• Support test execution during release cycles, analyzing failures, adjusting scenarios, and ensuring delivery reliability.
• Collaborate with development and DevOps teams to integrate tests into CI/CD pipelines.
• Analyze incidents, support root-cause investigations, and propose actions to prevent recurrence.
• Track and present quality metrics such as defects, reopened bugs, production incidents, test coverage, automation stability, and failure recurrence.
• Promote a quality culture within the team by guiding best practices, supporting peers, and driving continuous improvement.

Quality Engineer

Backend Engineer

• Work alongside the Development team.
• Work with microservices-oriented architecture and DevOps practices.
• Expand the product pipeline.
• Participate in projects aimed at scaling and increasing business flexibility.
• Monitor and optimize system performance.

Java Developer – Senior

• Development of solutions in Java/Kotlin
• Collaboration with project teams
• Ensuring code quality and software architecture
• Participation in code reviews and continuous improvement

Mid-level Java/Kotlin Developer

• Work on developing and maintaining scalable systems in Elixir
• Collaborate on building new features, integrations, and improvements for distributed applications

Corporate IT Support Technician – Field Support, Onsite Support

UEM Service Manager

Quality Engineer

Java Developer – Senior

Mid-level Java/Kotlin Developer

Elixir Developer, Junior