UEM Service Manager

Cadmus Soluções em TI

UEM Service Manager coordinating end-to-end service management of UEM services for North America. Working within agile DevOps environment ensuring high-quality workplace mobility services across a complex organization.

Posted 5/27/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AndroidiOSITSMServiceNow

About the role

Key responsibilities & impact

Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle.
Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America.
Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security.
Ensure compliance with global IT standards, processes, and service management frameworks.
Drive continuous service improvement aligned with ITIL best practices and cost optimization.
Act as escalation and complaint manager, supporting and consulting on related projects.
Design and evolve UEM service components across the matrix organization.
Manage and steer third-party suppliers and operational service providers.

Requirements

What you’ll need

Strong experience with ITIL framework and IT Service Management.
Solid understanding of SLA management, KPI governance, and NPS metrics.
Experience in provider and vendor management.
Fundamental knowledge of ServiceNow.
Knowledge of Windows OS and mobile operating systems such as iOS and Android.
Fundamental knowledge of Microsoft Intune and modern deployment approaches.
Knowledge of Microsoft 365 products and integrations.
Fluent English with ability to explain complex topics clearly.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Cadmus Soluções em TI Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1995 🤖 Artificial Intelligence 🤝 B2B 🏢 Enterprise Artificial Intelligence
B2B
Enterprise Cadmus Soluções em TI is a Brazilian IT services and solutions company that accelerates business transformation by combining human expertise and artificial intelligence. It offers Multi-AI integrations, intelligent squads (multidisciplinary teams), automation of manual processes, digital solutions including custom software development and modernization, and talent-sourcing/capacity services to staff and upskill IT teams. The company operates a Center for Artificial Intelligence and delivers tailored enterprise software, chatbots, assistants and delivery accelerators for clients across large organizations. UEM Service Manager Job not on LinkedIn 🔥 1 minute ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Coordinate, monitor, and continuously improve UEM service delivery across the full service lifecycle.
Ensure end-to-end accountability for UEM services within agile Scrum and DevOps teams, with focus on North America.
Define, monitor, and analyze service KPIs including cost, quality, capacity, business continuity, and IT security.
Ensure compliance with global IT standards, processes, and service management frameworks.
Drive continuous service improvement aligned with ITIL best practices and cost optimization.
Act as escalation and complaint manager, supporting and consulting on related projects.
Design and evolve UEM service components across the matrix organization.
Manage and steer third-party suppliers and operational service providers. 🎯 Requirements
Strong experience with ITIL framework and IT Service Management.
Solid understanding of SLA management, KPI governance, and NPS metrics.
Experience in provider and vendor management.
Fundamental knowledge of ServiceNow.
Knowledge of Windows OS and mobile operating systems such as iOS and Android.
Fundamental knowledge of Microsoft Intune and modern deployment approaches.
Knowledge of Microsoft 365 products and integrations.
Fluent English with ability to explain complex topics clearly. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs UEM Service Manager 🔥 8 hours ago Keep IT Simple 11 - 50 🔒 Cybersecurity Website LinkedIn All Job Openings UEM Service Manager overseeing unified endpoint management for a global insurance and asset management company. Ensuring high-quality remote workplace mobility services across North America. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Regional Contract Manager – Energy Projects 🔥 14 hours ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Leads contract negotiations, manages risk, and ensures compliance for energy projects at GE Vernova. Supports proposals and analyzes contracts to align with customer needs. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Data Center Technology Manager 🔥 20 hours ago Yapp 11 - 50 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Data Center Technology Manager for an expanding Australian company in Brazil. Overseeing technical specifications and managing relationships in data center projects. 🇧🇷 Brazil – Remote 🔥 Funding within the last year 💰 Pre seed on 2025-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required Product Operation Manager – Junior 🕒 Yesterday RD Station 1001 - 5000 ☁️ SaaS 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings undefined 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required Country Manager 🕒 3 days ago thaia®︎ 1 - 10 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Business Development Representative opening the Brazilian market for a company focused on wildfire prevention and environmental impact. This role involves sales, partnerships, and working with the global team. 🇧🇷 Brazil – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

ITIL frameworkIT Service ManagementSLA managementKPI governanceNPS metricsServiceNowWindows OSiOSAndroidMicrosoft Intune

Soft Skills

communicationescalation managementconsultingservice improvement