Performs systems design, development, and integration in a Windows and Unix environment
Performs continual maintenance and provides highly complex solutions for security, backup and redundancy problems
Provide engineering support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client server and network devices
Provide engineering support for the systems administrator for systems issues that have been escalated and communicate status to agency management
Isolate, troubleshoot and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination therefore
Responsible for infrastructure including design, installing, configuring, testing and maintaining integrity of operating systems and configure network components along with implementing operating systems enhancements to improve reliability and performance
Integrate new technologies into new and existing systems including the transition and migration of corporate systems
Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions
Attend meetings weekly and provide status reports
Resolve a wide range of system issues, troubleshooting software, hardware, diagnosis of network issues, and addressing escalated trouble tickets and service tasks
Attend Authorized Outage, Firewall Change Request, and Root Cause Analysis Boards as required
Create and follow procedures to maintain and manage multiple linked databases including security, data safety and integrity, disaster recovery, and bulk data import/exports
Conduct routine and emergency maintenance of assigned data center equipment
Communicate/coordinate scheduled preventive maintenance windows with potentially impacted customers
Collaborate and contribute to the development, engineering and testing of backup and recovery plans
Participate in technical research and development to enable continuing innovation
Ensure systems are secure to STIG guidelines by utilizing tools such as Retina and HBSS
Maintain operational, configuration, and other standard operating procedures (SOPs)
Verify system availability with existing Enterprise tools
Create and modify scripts in multiple disciplines on Windows, Linux, and Solaris Systems
Liaise with vendors and other IT personnel for problem resolution
Requirements
Bachelor's Degree and 10+ years of relevant experience or an equivalent combination of education and years of experience
Must have Security+ certification or DoD 8570 Level II equivalent within 90 days of hire
TS/SCI Clearance required and eligibility to obtain CI Poly
Experience with UNIX, Windows, and/or Storage
Experience working with trouble reporting and tracking systems such as Service+
Ability to respond to after hour calls “provide on-call support"
Ability to travel 0-20% to local area sites as well as other locations with similar architecture/footprint
Ability to prioritize and execute tasks in a high-pressure environment
Ability to lift/move/carry equipment as necessary (max 40 pounds)
May be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise during visits to areas of operations
Desired: Experience in the imagery intelligence domain
Desired: Knowledge of the Customer's processes and procedures and of the Customer's production systems
Desired: Prefer skills in following: Window Server, Red Hat, IRIX, Solaris, Sybase, Informix, SQL, and Imagery Production Chain
Benefits
Competitive compensation
Healthcare
Wellness programs
Financial benefits
Retirement benefits
Family support
Continuing education and learning and development opportunities
Time off benefits (flexible time off)
Robust learning resources
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
systems designdevelopmentintegrationtroubleshootingbackup and recoveryscriptingoperating systemsnetwork componentsdata center maintenancesecurity solutions
Soft skills
problem resolutioncommunicationcollaborationprioritizationexecution under pressuretechnical researchstatus reportingcustomer coordinationteam contributionon-call support