Engineer

• Provides quick response to customer requests for network support and maintains exceptional client satisfaction
• Responds to customer requests for install/repair and performs scheduled maintenance of equipment
• Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; evaluates install location
• Reads topologies and technical documentation to assist with troubleshooting and diagnostics
• Diagnoses/troubleshoots voice and network issues and ensures end-point systems function optimally
• Identifies product/service sales opportunities at client sites and processes work order modifications
• Troubleshoots and supports 3rd party software and applications
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, equipment items)
• Manages client SLAs and follows escalation processes
• Programs and maintains daily reports using Python tracking WAN link and AP downtime; creates scripts as needed
• Performs certificate troubleshooting and network protocol analysis (e.g., via Wireshark)
• Performs work as directed by the Client and adheres to procedures and safety requirements

Field Services Engineer

Project Manager

• * Coordinates internal resources and third parties/vendors for the flawless execution of projects * Ensures all projects are delivered on-time, within scope and within budget * Assists in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility * Ensures resource availability and allocation * Develops a detailed project plan to monitor and track progress * Manages changes to the project scope, project schedule and project costs using appropriate verification techniques * Measures project performance using sanctioned tools and techniques * Reports and escalates to management as needed * Manages the relationship with the client and all stakeholders * Performs risk management to minimize project risks * Establishes and maintains relationships with third parties/vendors * Identifies, tracks, and manages project issues * Tracks project performance, specifically to analyze the successful completion of short and long-term goals * Meets budgetary objectives and makes adjustments to project constraints based on financial analysis * Manages, tracks, and reports on project billing milestone status and completion schedule * Develops comprehensive project plans to be shared with clients as well as other staff members * Uses and continually develops leadership skills * Develops spreadsheets, diagrams and process maps to document needs * Forecasts project revenue and ensures revenue commitments to the business are met

Accounting Manager

• * Thoughtfully leads the overall strategy to build-out the Revenue Team, tools, internal controls and infrastructure to support an aggressive growth strategy of the organization * Works proactively with Finance, Sales and Field personnel to assist in the assessment of customer arrangements while being able to clearly communicate the GAAP revenue accounting implications associated with the terms of the arrangement with the customer to multiple interested parties * Work directly in NetSuite to ensure revenue is accounted for correctly in each period. Review setup in Zone Access billing to ensure processing of revenue in NetSuite is timely and accurate. Reviews and assesses complex revenue arrangements for appropriate GAAP revenue accounting under ASC 606 and be the first point of contact for ad-hoc questions, as they arise, around revenue recognition from the Field and Finance * Prepares and/or reviews documentation of accounting memos to support the Company’s revenue accounting for material and complex arrangements * Works directly with Finance, Sales and Field personnel to assist in the standardization/simplification of processes associated with the Company’s various revenue streams * Assists in the training of ASC 606 to others within the organization, including other members of the Revenue Accounting team and applicable new employees on-boarded through acquisition, as necessary * Plays key role in financial due diligence associated with GAAP revenue accounting for any future acquisition and leads effort around the integration of revenue accounting activities post-acquisition * Leads team in ensuring that the Company’s GAAP accounting policies associated with revenue transactions are constantly up-to-date as the organization, and its revenue streams, grow either organically or via acquisitions * Assesses, refines and implements, as necessary, internal controls pertaining the Company’s various revenue streams

Director, Revenue Accounting

Customer Success Manager

• Guides new customers through the onboarding process, ensuring a smooth transition and early engagement with our products
• Educates customers on features, best practices, and value-driven use cases
• Supports the development of onboarding materials and resources
• Maintains regular communication with customers to understand their needs and provide proactive support
• Monitors customer health metrics and engagement indicators proactively
• Responds to and helps resolve customer questions, concerns, and product issues in a timely, effective manner
• Assists in creating and executing customer success plans to drive retention and satisfaction
• Identifies and escalates churn risks or issues requiring further attention
• Collaborates with internal teams (Product, Sales, Support) to advocate for resolving issues that would stand in the way of your client(s) renewing
• Helps identify opportunities for upselling or cross-selling additional products or services
• Supports the Sales and Success teams in strategic customer expansion efforts
• Contributes to continuous improvement of internal tools, processes, and documentation
• Participates in team meetings, knowledge-sharing sessions, and training initiatives

Customer Success Associate

AI Engineer

As an AI Developer, you will be responsible for designing, developing, and deploying AI models and systems that drive meaningful outcomes for our customers.
You will collaborate with cross-functional teams to identify opportunities for automation, optimization, and innovation.
Design, develop, and train machine learning and deep learning models for various applications, including natural language processing, computer vision, predictive analytics, and recommendation systems.
Preprocess, analyze, and visualize large datasets to extract actionable insights; collaborate with data engineers to ensure data quality and availability.
Integrate AI models into existing software architectures, ensuring seamless functionality and optimal performance.
Stay current with the latest AI research and trends; propose and implement innovative solutions to enhance our AI capabilities.
Work closely with product managers, data scientists, and software engineers to define project requirements and deliver AI-powered solutions.
Develop rigorous testing methodologies to evaluate the performance and reliability of AI systems; troubleshoot and optimize model performance.
Maintain clear and comprehensive documentation of models, experiments, and code for future reference and knowledge sharing.
Ensure that all AI solutions adhere to ethical guidelines, data privacy standards, and regulatory requirements.

AI Developer

• Overview: As an AI Developer, you will be responsible for designing, developing, and deploying AI models and systems that drive meaningful outcomes for our customers.
• You will collaborate with cross-functional teams to identify opportunities for automation, optimization, and innovation.
• This role requires a strong foundation in machine learning, deep learning, and data science, as well as a passion for solving challenging problems.
• Responsibilities:
• Model Development: Design, develop, and train machine learning and deep learning models for various applications, including natural language processing, computer vision, predictive analytics, and recommendation systems.
• Data Handling: Preprocess, analyze, and visualize large datasets to extract actionable insights; collaborate with data engineers to ensure data quality and availability.
• System Integration: Integrate AI models into existing software architectures, ensuring seamless functionality and optimal performance.
• Research & Innovation: Stay current with the latest AI research and trends; propose and implement innovative solutions to enhance our AI capabilities.
• Collaboration: Work closely with product managers, data scientists, and software engineers to define project requirements and deliver AI-powered solutions.
• Testing & Evaluation: Develop rigorous testing methodologies to evaluate the performance and reliability of AI systems; troubleshoot and optimize model performance.
• Documentation: Maintain clear and comprehensive documentation of models, experiments, and code for future reference and knowledge sharing.
• Compliance & Ethics: Ensure that all AI solutions adhere to ethical guidelines, data privacy standards, and regulatory requirements.

AI Developer - C1 Gov

• As an AI Developer, you will be responsible for designing, developing, and deploying AI models and systems that drive meaningful outcomes for our customers.
• You will collaborate with cross-functional teams to identify opportunities for automation, optimization, and innovation.
• This role requires a strong foundation in machine learning, deep learning, and data science, as well as a passion for solving challenging problems.
• Model Development: Design, develop, and train machine learning and deep learning models for various applications, including natural language processing, computer vision, predictive analytics, and recommendation systems.
• Data Handling: Preprocess, analyze, and visualize large datasets to extract actionable insights; collaborate with data engineers to ensure data quality and availability.
• System Integration: Integrate AI models into existing software architectures, ensuring seamless functionality and optimal performance.
• Research & Innovation: Stay current with the latest AI research and trends; propose and implement innovative solutions to enhance our AI capabilities.
• Collaboration: Work closely with product managers, data scientists, and software engineers to define project requirements and deliver AI-powered solutions.
• Testing & Evaluation: Develop rigorous testing methodologies to evaluate the performance and reliability of AI systems; troubleshoot and optimize model performance.
• Documentation: Maintain clear and comprehensive documentation of models, experiments, and code for future reference and knowledge sharing.
• Compliance & Ethics: Ensure that all AI solutions adhere to ethical guidelines, data privacy standards, and regulatory requirements.

• Responsible for designing, developing, and deploying AI models and systems that drive meaningful outcomes for our customers.\n• Collaborate with cross-functional teams to identify opportunities for automation, optimization, and innovation.\n• Requires a strong foundation in machine learning, deep learning, and data science, with a passion for solving challenging problems.\n• Responsibilities include Model Development, Data Handling, System Integration, Research & Innovation, Collaboration, Testing & Evaluation, Documentation, Compliance & Ethics.\n• Stay current with the latest AI research and trends; propose and implement innovative solutions to enhance our AI capabilities.