Senior Customer Success Manager, Public Sector/Union
Spring Health
Spring
Salary
💰 $60,000 - $85,000 per year
Job Level
JuniorMid-Level
Tech Stack
AWSCloudCyber SecurityVMware
About the role
- Guides new customers through the onboarding process, ensuring a smooth transition and early engagement with our products
- Educates customers on features, best practices, and value-driven use cases
- Supports the development of onboarding materials and resources
- Maintains regular communication with customers to understand their needs and provide proactive support
- Monitors customer health metrics and engagement indicators proactively
- Responds to and helps resolve customer questions, concerns, and product issues in a timely, effective manner
- Assists in creating and executing customer success plans to drive retention and satisfaction
- Identifies and escalates churn risks or issues requiring further attention
- Collaborates with internal teams (Product, Sales, Support) to advocate for resolving issues that would stand in the way of your client(s) renewing
- Helps identify opportunities for upselling or cross-selling additional products or services
- Supports the Sales and Success teams in strategic customer expansion efforts
- Contributes to continuous improvement of internal tools, processes, and documentation
- Participates in team meetings, knowledge-sharing sessions, and training initiatives
Requirements
- Bachelor’s degree in: Business, Communications, Information Technology, or a related field
- Strong verbal and written communication skills with a customer-first mindset
- Problem-solving ability and a proactive, solution-oriented attitude
- Organized and detail-oriented with strong time management skills
- Comfortable working collaboratively across departments
- Eagerness to learn, grow, and contribute to a fast-paced team
- Desired/Preferred: Prior internship or professional experience in customer service, client relations, or SaaS environment
- Desired/Preferred: Familiarity with unified communications, contact center operations, customer success platforms, CRM systems or support tools
