C1

Field Services Engineer

C1

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $65,000 - $90,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSCloudCyber SecurityPythonVMware

About the role

  • Provides quick response to customer requests for network support and maintains exceptional client satisfaction
  • Responds to customer requests for install/repair and performs scheduled maintenance of equipment
  • Prepares for installations, upgrades, repairs and disconnects by reviewing work orders; obtains necessary equipment, supplies and tools; evaluates install location
  • Reads topologies and technical documentation to assist with troubleshooting and diagnostics
  • Diagnoses/troubleshoots voice and network issues and ensures end-point systems function optimally
  • Identifies product/service sales opportunities at client sites and processes work order modifications
  • Troubleshoots and supports 3rd party software and applications
  • Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, equipment items)
  • Manages client SLAs and follows escalation processes
  • Programs and maintains daily reports using Python tracking WAN link and AP downtime; creates scripts as needed
  • Performs certificate troubleshooting and network protocol analysis (e.g., via Wireshark)
  • Performs work as directed by the Client and adheres to procedures and safety requirements

Requirements

  • Bachelor’s degree in an IT related or Business field preferred from an accredited university
  • Cisco CCNA or equivalent
  • CompTIA A+ and/or CompTIA Server+ certification or equivalent knowledge
  • Specific platform knowledge is a must – Cisco, Fortinet, Extreme and Palo Alto networks
  • Proficient with layer 3 - network dynamic routing (OSPF/BGP)
  • Programming and maintaining various daily reports using Python; code in Python to create scripts for as needed reports
  • Troubleshoot various network protocols via Wireshark or equivalent
  • Certificate troubleshooting
  • Experience and knowledge of change management principles, methodologies and tools
  • Ability to work well in a cross-functional team environment
  • Excellent organizational and multi-tasking skills
  • Excellent verbal, written, and presentation skills
  • Ability to demonstrate high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
  • Strong analytical, interpersonal, and relationship building skills
  • Must have legal authorization to work in the U.S. for any employer
  • Requires a valid driver's license
  • Excellent customer service skills
  • Strong work ethic, sense of urgency, and commitment to get the job done
  • Superior negotiation, coordination, and conflict resolution skills
  • Ability to adapt to change quickly