Manager

• Collaborate to create performance improvement plans to carrier and track improvement to plan
• Work to continuously improve carrier management processes
• Manage carrier rates, lane bids and maintains master rate file
• Responsible for rate and invoice exception management in conjunction with the internal customer account team
• Publish and interpret carrier scorecards and service metrics
• Act as carrier escalation point to assist with the resolution of any open issues
• May participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

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