C&C Search

Senior Customer Success Manager, Application Partnerships

C&C Search

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $96,000 - $112,500 per year

Job Level

Senior

About the role

  • You will act as a strategic architect for our global application partners, helping them simplify their tech stacks and overcome integration hurdles through the Clever platform.
  • By building high-trust relationships with technical leads and C-suite executives, you will ensure our tools provide seamless and secure access to their products.
  • Your work removes deployment friction and enables scalable growth for our partners, allowing them to expand their reach and focus on their mission to deliver impactful digital learning experiences to every student and teacher.
  • You will work in lockstep with Marketing, Product, Sales, School Success, and Partner Engineering to align our services with customer priorities, while advocating internally to the Product team to ensure the customer voice shapes our roadmap.
  • Success is defined by high net-retention rates, successful contract renewals, and expanded product adoption across your book of business, characterized by strong executive-level relationships and the successful mitigation of churn risks through proactive success planning.
  • You will build and execute comprehensive account plans for strategic customers, lead executive business reviews to demonstrate ROI, and develop change management frameworks that help our application partners implement new digital learning integrations seamlessly.

Requirements

  • 5+ years of advanced experience in a customer-facing role managing complex enterprise accounts and C-level stakeholders in a SAAS or enterprise environment.
  • A proven track record of successfully renewing accounts, driving upsells, and deepening product adoption within large organizations.
  • Ability to navigate difficult and complex situations with calm and poise, using data-driven decision-making to enhance the customer experience.
  • Experience in high-stakes contract renewals and driving significant upsells through consultative, value-based selling and deep product adoption.
  • Exceptional communication and presentation skills, with the ability to influence C-level executives and map complex stakeholder organizations.
  • Strong change management and persuasive skills to help large organizations implement technical shifts and adopt new platform features.
  • Expert ability to identify and surface churn risks early, using data and customer feedback to inform actionable success plans.
  • Excellent written and verbal skills, with the ability to present complex strategic plans to diverse internal and external audiences.
  • Experience using Salesforce or similar CRM tools to track account health and manage a book of business.
  • You possess exceptional analytical skills and an openness to creative solutions, demonstrating the flexibility and self-motivation required to drive high-impact results in a fast-paced environment.
Benefits
  • A competitive salary
  • Flexible Paid Time Off
  • Paid Parental Leave
  • Top-notch healthcare, vision, and dental coverage for you and your family
  • Best-in-class mental healthcare service that supports employees' mental and emotional wellness
  • A generous personal development yearly budget which can be used for courses, conferences, trainings, books, and more
  • A comprehensive Learning & Development program that enables employees to enhance their skills, knowledge, and functional expertise
  • Annual company and team events to connect with fun, bright coworkers
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer-facing roleaccount managementcontract renewalsupsellingdata-driven decision-makingchange managementconsultative sellingproduct adoptionanalytical skillsstrategic planning
Soft Skills
communication skillspresentation skillsinfluencing skillspersuasive skillsproblem-solvingrelationship buildingcalm under pressureflexibilityself-motivationteam collaboration