C&C Search

General Counsel

• You will be a key player in Clever's international expansion.
• You’ll partner with finance, product, marketing, sales, and the people team to grow Clever's footprint internationally, including managing our GDPR and other global compliance programs.
• In many cases, you’ll be designing and launching new processes to meet Clever’s evolving needs, and you’ll know you’re doing great when Clever has a fully operational international compliance and product counseling program.
• Review a new feature that Product wants to launch for GDPR and other applicable digital regulation compliance.
• Partner with Marketing to approve marketing copy for a promotion slated to run at a global vendor conference.
• Provide legal support and strategic legal guidance to Clever’s account executives responsible for managing global client relationships, effectively balancing legal, regulatory, and reputation risks with the achievement of business goals.
• Maintain and update internal data mappings, risk assessments, and records of processing.
• Devise and launch a risk assessment for AI product features.
• Collaborate cross-functionally on the launch plan to establish an entity in a foreign jurisdiction and provide legal guidance on the risks, costs and benefits of various approaches.
• Teach others best practices around privacy compliance and foster a compliance culture at Clever.

Legal Counsel

Full-stack Engineer

• Build and evolve an internal developer platform with clear self-service workflows ("golden paths") that makes it easy for Clever engineers to build, deploy, and scale well-architected applications.
• Define and maintain standards, templates, and automation that help teams ship quickly and safely without sacrificing reliability, security, or compliance.
• Collaborate with product engineering teams to understand friction points, gather requirements, and iterate on platform capabilities as an internal product.
• Provide observability primitives (logging, metrics, tracing, alerting) and opinionated defaults so teams can operate services effectively with minimal toil.
• Implement multi-region capabilities, including repeatable environment provisioning, resiliency patterns, and fast region failover.
• Lead resiliency initiatives and implement reliability engineering practices to meet or exceed 99.98% uptime for critical services.
• Model and reinforce Clever's engineering culture and practices, including collaboration, operational excellence, and continuous improvement.

Software Engineer, Infrastructure

Customer Success Manager

• Analyze large sets of data to build out strategies for different account types to manage a 500+ book of business
• Drive the renewal motion for all accounts in the BOB for scaled customers.
• Grow adoption of all Clever products in your portfolio of accounts
• Collaborate with district partnership teams to generate sales referrals, facilitating cross-selling and upselling of paid products to school districts.
• Identify, surface, and mitigate risks to a customer’s renewal and success plan
• Build and strengthen school district executive stakeholder relationships
• Work with district curriculum and technology teams to get buy-in across all levels of a customer’s organization and chart an ambitious plan for success
• Capture feedback from customers and advocate within Clever on behalf of customers
• Partner with sales in retaining and growing strategic customers
• Initiate cross-functional collaboration on resolution paths for issues

Strategic Customer Success Manager

Account Manager

• You will act as a strategic architect for our global application partners, helping them simplify their tech stacks and overcome integration hurdles through the Clever platform.
• By building high-trust relationships with technical leads and C-suite executives, you will ensure our tools provide seamless and secure access to their products.
• Your work removes deployment friction and enables scalable growth for our partners, allowing them to expand their reach and focus on their mission to deliver impactful digital learning experiences to every student and teacher.
• You will work in lockstep with Marketing, Product, Sales, School Success, and Partner Engineering to align our services with customer priorities, while advocating internally to the Product team to ensure the customer voice shapes our roadmap.
• Success is defined by high net-retention rates, successful contract renewals, and expanded product adoption across your book of business, characterized by strong executive-level relationships and the successful mitigation of churn risks through proactive success planning.
• You will build and execute comprehensive account plans for strategic customers, lead executive business reviews to demonstrate ROI, and develop change management frameworks that help our application partners implement new digital learning integrations seamlessly.

Senior Customer Success Manager, Application Partnerships

Onboarding Specialist

• You will ensure school organizations don’t just sign up for Clever, but fully adopt and integrate it into their daily workflows, overcoming technical and conceptual objections along the way.
• You’ll collaborate closely with school leaders, application partners, and internal cross-functional teams to align on business goals and advocate for the customer’s needs.
• Success means managing a high-volume pipeline effectively, using data to drive quick implementation, and achieving high adoption rates across your assigned districts.
• You’ll lead the end-to-end onboarding journey for new school organizations, delivering an exceptional customer experience while developing scalable strategies to educate customers

School Onboarding Specialist

Solutions Engineer

• Bridge the gap between purchase and product value for school administrators.
• Work closely with school administrators, Support, Product, and Engineering teams to resolve technical hurdles.
• Manage the end-to-end onboarding journey for paid offerings, tracking and prioritizing complex onboarding cases.

Technical Onboarding Specialist – Contract

• Collaborate with Product Management, Design and Marketing to research, design, and code major new features and enhancements that will best engage, educate, and delight educators.
• Develop and lead new features spanning fast and intuitive UIs, Go Microservices, and rest APIs to give administrators access to their data, resources and other district management tools.
• Be an important part of Clever’s ecosystem of engineering excellence as we strive to create both the best possible customer experiences and top quality internal architectures across all of our products and initiatives.
• Understand and prioritize the Clever engineering culture - see our blog post on Defining Clever's Engineering Culture.
• Participate in team on-call rotation. Shifts are one full week every ~7 weeks. Primarily working during business hours to respond to customer requests, but may require off hours incident responses.