By Referrals Only

Affiliate Manager

• Lead change management across fast moving projects, from process redesign to product launches.
• Maintain, adapt and continuously review domain processes, workflows and supporting documentation. Proactively identifying opportunities for improvement and lead on maintenance and plans to implement change.
• Partner with Product, Ops and Customer Ops teams to ensure change is adopted, embedded and maintained.
• Develop and deliver readiness plans for embedding change into Customer Operations teams and processes.
• Analyse data sources to identify operational pain points and to streamline workflows and processes.
• Communicate recommendations for change and improvement to stakeholders and collaborate with the relevant teams to action.
• Design frameworks, playbooks and Customer Operations process updates using the latest Ops Product systems/tools to help teams scale their ways of working with consistency and clarity.
• Create and maintain our operational guidance and processes to ensure they accurately reflect our policies, standards and procedures. Ensure help articles and other customer facing materials remain current.
• Document service level agreements and hard deadlines for all operational tasks.
• Track the impact of change and improvements through KPIs, metrics and feedback loops.
• Support the operation with low/medium operational incidents which have a customer or process impact.

Change and Continuous Improvement Partner

Customer Support

• You\u2019ll be our customers\u2019 first point of contact and your mission will be to make sure that they feel confident that their issue is resolved with little to no fuss.
• Handle a wide range of customer contacts: lost card, app access, gambling spend support, etc.
• Know when to be empathetic, build rapport and own the contact until it\u2019s fully resolved.
• Make sure customers needing other skill sets are routed to the right place quickly for resolution.
• Have transferable skills to help other areas during peak times.
• Go through training as part of onboarding and receive continuous coaching and support from Team Manager and peers.

Customer Service Adviser, Personal Banking

Backend Engineer

• Explore and apply advanced GenAI techniques, including large language models (LLMs) and Agentic AI, to solve complex challenges across the organization
• Lead project execution by managing priorities, deadlines, and deliverables, leveraging your technical expertise
• Write high-quality, well-tested code in Python and Golang to address critical product and business needs
• Architect scalable, secure systems using modern cloud technologies and industry best practices
• Mentor team members on design principles, coding standards, and AI productivity tools adoption
• Debug complex technical issues to enhance system reliability, scalability, and ease of operation
• Review and ensure the security, scalability, and architectural integrity of feature designs across teams
• Build pipelines to integrate with third-party vendors and streamline workflows

Change and Continuous Improvement Partner

Customer Service Adviser, Personal Banking

Senior Software Engineer, Backend – AI Platform