Managing the personal & professional development of approximately 11 Senior Financial Crime Investigators.
Fostering an empathetic, high-performance culture in the team.
Providing technical coaching, feedback, and advice relating to financial crime tasks.
Analysing and driving improvement in team performance, and reporting relevant insights.
Monitoring and maintaining service level adherence on the work completed by the team.
Aggregating feedback from the team, and ensuring it’s passed on to inform business change.
Communicating and embedding change within the team.
Contributing to a strong control environment by minimising breaches and risk events.
Reviewing complaints attributed to the team and identifying opportunities for improvement.
Conducting job interviews for financial crime investigators and contributing to hiring decisions.
Chairing employee relations cases and making decisions consistent with Monzo’s values.

Requirements

You have at a solid foundation of financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies.
You have extensive experience providing coaching and feedback.
You're a clear and inspiring communicator, with excellent written and verbal English.
You're empathetic and have a supportive approach to people leadership.
You're great at prioritising problems and assessing risk in an operations environment.
You are passionate about working in a fast paced environment and comfortable with change.
You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML.
Recent experience with emerging financial crime trends and typologies.
Experience managing employee relations cases.
Experience taking individuals and teams from a position of underperformance to high performance.
Experience accurately interpreting and representing complex management information.
Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification.
Fluency in MacOS, Slack, and GSuite tools.
Strong verbal and written English communication.

Benefits

£1,000 learning budget each year to use on books, training courses and conferences
We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

financial crime knowledgeAMLfraud knowledgecoachinginvestigationsrisk assessmentperformance improvementmanagement information interpretation

Soft Skills

empathetic leadershipcommunicationproblem prioritizationsupportive approachchange management

Certifications

ICA International Advanced Certificate in Anti Money Laundering