Buzzmonitor

Customer Success Manager

• Estruturar, revisar e otimizar processos do time de Customer Success;
• Automatizar tarefas, alertas e atualizações entre CRM, atendimento, financeiro e plataformas de produto;
• Garantir a qualidade, a organização e a padronização dos dados utilizados pelo time;
• Identificar gargalos na jornada do cliente e nos processos internos da equipe;
• Criar e manter documentações de processos, fluxos e ferramentas;
• Treinar e apoiar o time no uso das ferramentas e na adoção de novos processos;
• Desenvolver e aprimorar materiais internos e conteúdos de apoio aos clientes;
• Utilizar ferramentas de inteligência artificial, como Claude, Gemini e GPT, para aumentar a eficiência e melhorar os processos da área;
• Acompanhar indicadores e propor melhorias com base em dados.

Analista de Customer Success Operations, Júnior

Closer

• Prospecção ativa (outbound) e qualificação de novas empresas com potencial para se tornarem clientes Buzzmonitor
• Mapeamento e análise do mercado e novas oportunidades;
• Relacionamento e follow up direto com novos clientes potenciais;
• Vendas Consultivas: conduzir reuniões para entender as dores do cliente e apresentar a solução SaaS como a melhor alternativa;
• Demonstração: demonstração técnica de uso do Software em tempo real para tomadores de decisão;
• Negociação e Fechamento: elaborar, apresentar, acompanhar (follow-up) e negociar propostas comerciais para solucionar as necessidades identificadas; tratando objeções e conduzindo negociações para o fechamento dos contratos.
• Gestão de Pipeline: utilizar CRM para gerenciar o funil, garantindo a previsibilidade de receita.

Closer – SaaS – B2B

• Structure, review, and optimize Customer Success team processes;
• Automate tasks, alerts, and updates between the CRM, support, finance, and product platforms;
• Ensure the quality, organization, and standardization of data used by the team;
• Identify bottlenecks in the customer journey and in the team's internal processes;
• Create and maintain documentation for processes, workflows, and tools;
• Train and support the team in using tools and adopting new processes;
• Develop and refine internal materials and customer support content;
• Use AI tools such as Claude, Gemini, and GPT to increase efficiency and improve team processes;
• Monitor metrics and propose data-driven improvements.

Customer Success Operations Analyst – Junior

Analyst

• Plan, execute, and optimize paid media campaigns across different Latin American countries;
• Manage campaigns on platforms such as Google Ads, Meta Ads, and LinkedIn Ads;
• Monitor performance metrics such as CPL, CAC, ROI, conversion, and pipeline generation;
• Control budgets and propose improvements to maximize results;
• Create and run A/B tests for ads, targeting, creatives, and landing pages;
• Perform performance analyses and generate insights to support decision-making;
• Identify optimization opportunities within the acquisition funnel;
• Collaborate with CRM, Content, and SDR teams to improve lead generation and qualification;
• Support expansion and growth initiatives across LATAM markets;
• Contribute to the development of Growth Marketing strategies.

Junior Media Analyst

Public Relations

• Lead, develop and oversee large pre-sales teams (SDRs/BDRs), ensuring technical and behavioral growth and attainment of targets
• Structure, review and optimize pre-sales processes, from demand generation through handover of opportunities to Sales
• Design outbound prospecting strategies and refine inbound flows to increase productivity and the quality of leads worked
• Define multichannel prospecting cadences involving email, phone, LinkedIn, WhatsApp, SMS and other relevant channels
• Ensure application of consultative sales methodologies such as BANT, SPIN Selling and other qualification frameworks
• Monitor team performance indicators (KPIs), including productivity, conversion rates, booking rate, opportunity quality and pipeline impact
• Analyze commercial funnel data and propose improvements based on commercial intelligence
• Collaborate with Marketing, Growth and Sales to align strategies, ICP, campaigns and demand generation
• Implement and evolve tools, automations and technologies applied to the commercial operation
• Leverage artificial intelligence to optimize processes, boost productivity and improve sales outreach
• Participate in recruitment, onboarding, development and offboarding of team members
• Establish management rituals, target tracking, one-on-one feedback and development plans
• Foster a culture of high performance, continuous learning and ongoing improvement.

Pre-Sales Coordinator

Frontend Engineer

• We're looking for a Mid-level Developer with a front-end heart (Next.js/React) who enjoys building flawless, responsive interfaces.
• Who has (or wants to develop) back-end experience with Django to work across the product end-to-end.
• This is a Mid-level position, but if you're an advanced junior front-end developer eager to grow quickly and willing to take on back-end responsibilities, send your CV anyway — what we value most are technical solidity, autonomy, and a willingness to learn.

Analista de Customer Success Operations, Júnior

Closer – SaaS – B2B

Customer Success Operations Analyst – Junior

Junior Media Analyst

Pre-Sales Coordinator

Mid-level Full-Stack Developer – Front-end Focus