Customer Success Operations Analyst – Junior

Buzzmonitor

Analyzing and optimizing processes for Customer Success team in a tech industry. Supporting the operational structure and efficiency of the team through data organization and tools.

Posted 7/6/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Structure, review, and optimize Customer Success team processes;
Automate tasks, alerts, and updates between the CRM, support, finance, and product platforms;
Ensure the quality, organization, and standardization of data used by the team;
Identify bottlenecks in the customer journey and in the team's internal processes;
Create and maintain documentation for processes, workflows, and tools;
Train and support the team in using tools and adopting new processes;
Develop and refine internal materials and customer support content;
Use AI tools such as Claude, Gemini, and GPT to increase efficiency and improve team processes;
Monitor metrics and propose data-driven improvements.

Requirements

What you’ll need

Excellent verbal and written communication
Strategic, organized, and proactive mindset
Analytical skills and strong problem-solving ability
Good interpersonal skills and the ability to work cross-functionally with different areas of the company
Ability to manage multiple tasks and priorities
Proficiency in Excel or Google Sheets for organizing, analyzing, and tracking data
Familiarity with AI tools such as GPT, Claude, and Gemini for productivity and process optimization
Interest in technology, automation, data, and continuous improvement
Quick to learn and adopt new tools

Benefits

Comp & perks

Salary advance
Medical insurance
Dental insurance
Childcare assistance
Profit-sharing (PLR)
Meal allowance
Short Day (reduced-hour workday)
Total Pass
Discount club
Day off during your birthday month
Therapy
Partnership with a language school

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data OrganizationProcess DocumentationWorkflow ManagementTask AutomationExcel ProficiencyGoogle Sheets Proficiency

Soft Skills

Analytical SkillsProblem-Solving AbilityInterpersonal SkillsOrganizational SkillsProactive Mindset