Product Support Specialist
BusPlanner
full-time
Posted on:
Location Type: Remote
Location: Canada
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About the role
- Deliver industry-leading product and technical support to clients from across North America
- Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns
- Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications
- Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues
- Create and update help modules, client-facing documentation, and internal troubleshooting guides
- Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage
Requirements
- 3+ years in a client-facing technical support or product support role
- Strong proficiency in Windows environments (admin, configuration, command-line operations)
- Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users
- A proactive, problem-solving mindset and a desire to take ownership of technical challenges
- Strong organizational skills and ability to prioritize multiple requests in a fast-paced setting
Benefits
- Competitive salary and performance-based bonuses.
- Full health and wellness benefits.
- Flexible work hours and remote-friendly setup.
- A collaborative team culture focused on exceptional customer service.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQL ServerWindows environmentsdata troubleshootingbackend issue resolutiondatabase managementconfiguration managementcommand-line operationscloud-hosted applicationsperformance analysisimports/exports
Soft Skills
written communicationverbal communicationproblem-solvingownershiporganizational skillsprioritizationclient-facing supporttechnical explanationproactive mindsetfast-paced adaptability