BusPlanner

Sales

• Lead the frontline sales team, owning the full sales cycle from lead generation through close, while providing hands-on coaching to drive individual and team performance.
• Responsibilities include, but are not limited to: running your own deals in the first six months, conducting discovery calls and demos, managing RFP submissions, negotiating contracts, and guiding reps through complex sales cycles.
• Act as a player-coach, modeling best practices in prospecting, discovery, solution presentations, and closing, particularly within the K-12 education market.
• Build, train, and mentor a high-performing sales team, implementing structured coaching, call reviews, and deal strategy sessions to continuously improve skills and outcomes.
• Develop and execute a targeted go-to-market strategy for K-12 software sales, leveraging both inbound and outbound motions.
• Manage pipeline health and forecasting accuracy, using sales metrics to identify risks and opportunities.
• Cultivate strong relationships with school district stakeholders, including Transportation Directors, Superintendents, IT leaders, and Procurement teams.
• Represent BusPlanner at industry conferences, association events, and other K-12 networking opportunities to build brand awareness and drive pipeline growth.
• Collaborate closely with leadership, RevOps, and Marketing to refine sales processes, optimize messaging, and ensure alignment across the customer journey.

Sales Director

Recruitment

• You'll serve as the first dedicated people hire, working closely with leadership to own the end-to-end recruitment funnel while also helping implement lightweight HR processes related to onboarding, compliance, and employee engagement.
• You'll act as a key culture-builder within the organization, owning recruitment operations across our offices located in Waterloo, and playing a critical role in identifying, sourcing, and closing top talent through both inbound and outbound channels.

People & Talent Acquisition Manager

Customer Support

• Deliver industry-leading product and technical support to clients from across North America
• Troubleshoot backend issues including data discrepancies, imports/exports, and performance concerns
• Configure, manage, and maintain Windows-based environments for our growing pool of cloud-hosted users and applications
• Work hands-on with database management systems (primarily SQL Server) to analyze and resolve client issues
• Create and update help modules, client-facing documentation, and internal troubleshooting guides
• Participate in a rotating support schedule covering help desk hours from 7am to 7pm ET, with occasional after-hours coverage

Product Support Specialist

Implementation Specialist

• Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey
• Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned
• Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency
• Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel)
• Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality

Implementation Consultant

Customer Success Manager

• Act as the primary post-sale contact for American school boards, supporting them across onboarding, training, usage, and renewal.
• Conduct proactive health checks and account reviews to drive engagement, satisfaction, and adoption of the BusPlanner platform.
• Identify and close expansion opportunities, including new modules, features within an existing board.
• Manage renewals and hit sales quotas tied to growing Annual Recurring Revenue (ARR) from your assigned accounts.
• Coordinate with our in-house Support Team to resolve service tickets and help customers navigate technical issues.
• Participate in American education and transportation conferences, building relationships and staying close to market needs.
• Maintain accurate records of client interactions, pipeline, and account activity.