BusPlanner

Implementation Consultant

BusPlanner

full-time

Posted on:

Location Type: Remote

Location: Canada

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About the role

  • Lead end-to-end client onboarding projects, building and managing detailed project timelines to ensure a smooth and transparent implementation journey
  • Deliver clear, proactive, and client-friendly communication at every stage, and coordinate across Technical Solutions, GIS, and Development teams to keep deliverables, dependencies, and milestones aligned
  • Own and execute data migration workflows—cleansing, validating, transforming, and importing client data using Excel and AI-powered tools to drive accuracy and efficiency
  • Conduct product training and presentations for transportation directors, route planners, and other stakeholders, both online and in-person (must be able to travel)
  • Become a trusted industry and product expert who guides clients through change management, and continuously explore AI tools and automation to streamline processes and improve data quality

Requirements

  • Prior experience in software implementations, client onboarding, or similar project management roles (bonus points for familiarity with public sector clients)
  • Strong project management and problem-solving skills in cross-functional settings
  • Excellent written and verbal communication skills—you can make the complex feel simple
  • Comfort working with data in Excel and an eagerness to leverage AI tools in your day-to-day work
  • Passion for customer experience and helping your clients succeed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data migrationdata cleansingdata validationdata transformationExcelAI toolsproject management
Soft Skills
problem-solvingcommunicationclient onboardingchange managementcustomer experience