Customer Services Advisor – Revs & Bens
Business Smart Solutions
contract
Posted on:
Location Type: Remote
Location: United Kingdom
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Salary
💰 £23 per hour
About the role
- Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
- Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
- Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
- Manage customer complaints, compliments and suggestions in accordance with the council’s procedures
- Contribute ideas that create efficiencies or improvements in customer facing and other processes
- Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments
- Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.
Requirements
- Working in a local authority call centre or customer centre environment
- Handling abusive or emotive customers
- Experience of dealing with customer complaints
- Experience of dealing with challenging customers
- Experience of dealing with customer enquiries to their conclusion.
- Detailed knowledge of a broad range of council services
- Ability to acquire a good knowledge of customer services technology
- Ability to acquire a good knowledge and understanding of the processes required to administer services
- Health and Safety Procedures
- Call Handling standards
Benefits
- Hundreds of global and local perks, available online 24/7
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
- Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world
- Company polls where everybody can vote for the winners
- A single place to find company updates, photos, benefits information and lots more! Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service technologycall handlingcomplaint resolutionservice request managementregulatory complianceprocess administrationcustomer enquiry resolutionefficiency improvement
Soft Skills
communicationteamworkproblem-solvingempathyadaptabilityconflict resolution
Certifications
Health and Safety Procedures certification