Business Smart Solutions

• All aspects of Council Tax in a Customer Service environment (billing & recovery calls)
• Dealing with customer enquiries in a variety of formats including taking incoming calls

Council Tax CS0, MRI – Academy

Manager

• The role of the Revenues Manager is to ensure delivery of a high-quality Council Tax and Business Rates (NDR) billing and recovery service in line with customer requirements and regulations and to drive forward cost-efficient digital services and performance
• As part of the Management Team the role holder will deputise for the AD and provide strong professional leadership and management for the Revenues service for West Northamptonshire Council
• Responsible for the strategic direction the Council Tax, Business Rates, and Inspections service, ensuring that legislation, strategies, policies, objectives, and procedures are implemented and kept under review in respect of all functions within the Revenues service, to respond to elected member and MP enquiries as required
• Monitor and evaluate the service provision to ensure service performance standards are met, collection rates are maximised, and the team delivers effectively and efficiently and to work with Finance colleagues to ensure accurate and timely completion of statutory returns
• Acting as the Council’s main specialist on all Council Tax and Business Rates issues ensuring the effective administration of Revenue services, advising on all legislation, maximising income to the Council through growth in the Council Tax base and rating list by identifying new domestic and commercial property and ensuring tax base is accurate
• To ensure the effective administration of Council Tax and Business Rates accounts to maximise income to the Council from collection of Council Tax and Business Rates including liaison with the Valuation Office Agency and Enforcement Agents and to take action under delegated authority to ensure prompt collection
• Manage a team, ensuring performance is managed to deliver a high-quality service, establishing clear quality and practice standards for and ensure these are consistently achieved
• Provide expert and pragmatic advice to ensure decisions taken by Team Leaders are well informed regarding risk
• Responsible for a delegated budget within area of responsibility
• To manage resources efficiently and effectively within service area, ensuring there are sufficient financial, human and other resources available to deliver effective services
• To manage the implementation of Business Rates revaluations on a five-yearly basis, ensuring that the Rating List remains balanced with Valuation office records at all times ensuring the timely completion of government returns
• To take an active role in annual billing and Housing Benefit/Council tax/NDR financial year end with support from Managers and Team Leaders
• To maximise personal productivity, minimise duplication and errors; and manage our information efficiently and securely to reduce risk, though effective use of Office 365 and our internal IT systems and applications
• Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours
• Demonstrate awareness and understanding of other people’s behavioral, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons
• To deputise for the Revenues and Benefits AD and to deliver reports to ELT and elected members as and when required

Revenues Manager – Academy

• Manage the administration and collection of council tax, ensuring that bills are accurate, government returns are completed, and that the Council Tax budget is balanced.
• Protect and maximise the Council’s income and represent the Council at Court for the recovery of debt and tribunals to defend decisions.
• Provide excellent customer service with a particular focus on developing the use of on-line and automated transactional services.
• Implement and monitor debt prevention strategies to maximise collection whilst providing wider support to customers where there are multiple needs.
• Maintain up-to-date knowledge of council tax legislation, acting as the technical lead for the service as well as ensuring compliance with GDPR, FOI and Human Rights requirements.
• Develop positive working relationships with stakeholders. Attend and present at events and/or meetings as required by the Assistant Director.

Council Tax CS0, MRI – Academy

Revenues Manager – Academy

Council Tax Manager, MRI, Academy