Business Smart Solutions

Customer Support

• Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
• Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
• Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
• Manage customer complaints, compliments and suggestions in accordance with the council’s procedures
• Contribute ideas that create efficiencies or improvements in customer facing and other processes
• Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments
• Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times

Customer Services Advisor

• Receive all customer enquiries and service requests via the telephone to resolve as many requests at first point of contact as possible
• Update appropriate IT systems in order to record and maintain an electronic record of customer details and their service requests
• Maintain awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities
• Manage customer complaints, compliments and suggestions in accordance with the council’s procedures
• Contribute ideas that create efficiencies or improvements in customer facing and other processes
• Understand and contribute to the overall objectives of Customer Services, including supporting specific campaigns as appropriate, such as encouraging self service or direct debit payments
• Work as a team to provide cover and support to other team members to ensure service delivery is maintained at all times.

Customer Services Advisor – Revs & Bens

• All aspects of Council Tax in a Customer Service environment (billing & recovery calls)
• Dealing with customer enquiries in a variety of formats including taking incoming calls

Customer Services Advisor

Customer Services Advisor – Revs & Bens

Council Tax CS0, MRI – Academy