Business Smart Solutions

Manager

• To be responsible for the day-to-day operational management of the Revenues Service
• To maximise the revenue and income the Council receives by delivering an innovative, efficient, high-quality service in relation to Business Rates and Council Tax
• To ensure the effective billing, collection and recovery of both Business Rates and Council Tax
• To deal with the more technical aspects of Business Rates and Council Tax
• To have a working knowledge of the Housing/Council Tax Support system
• To have overall responsibility for the system administration of the IT systems within the service area and ensure the development of IT systems as directed by the Corporate Head of Customer, Digital & Collection Services
• To oversee the management of the Revenues team through staff performance, developing individuals and dealing with third party software suppliers
• To provide a high level of customer service when dealing with enquiries from the public via telephone, face to face and e-mail
• To work with the Corporate Head of Customer, Digital & Collection Services, partners and staff to drive business transformation to support service improvement within Revenues, challenging existing service delivery models and championing new ideas to bring about positive transformation in service delivery and customer outcomes
• To ensure maximum synergies are achieved between Business rates and Council tax and to drive continuous improvement within Revenues service
• To keep up to date with economic, legislative, technical and social development affecting Revenues which impact on the service delivery and assist the Corporate Head of Customer, Digital & Collection Services in developing appropriate strategies to address these
• To provide strong effective leadership to ensure the right staff with the right skills are employed, developed and managed to achieve the service outcomes
• To develop the Revenues team to ensure that they are able to work flexibly by training in both Business Rates and Council Tax disciplines
• To represent the Council at external meetings as required
• Ensure that all Government returns relating to Business Rates and Council Tax are completed accurately and on time

Revenues Technical Manager