Business Smart Solutions

Revenues Manager – Academy

Business Smart Solutions

contract

Posted on:

Location Type: Hybrid

Location: Northampton • United Kingdom

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Salary

💰 £450 per day

About the role

  • The role of the Revenues Manager is to ensure delivery of a high-quality Council Tax and Business Rates (NDR) billing and recovery service in line with customer requirements and regulations and to drive forward cost-efficient digital services and performance
  • As part of the Management Team the role holder will deputise for the AD and provide strong professional leadership and management for the Revenues service for West Northamptonshire Council
  • Responsible for the strategic direction the Council Tax, Business Rates, and Inspections service, ensuring that legislation, strategies, policies, objectives, and procedures are implemented and kept under review in respect of all functions within the Revenues service, to respond to elected member and MP enquiries as required
  • Monitor and evaluate the service provision to ensure service performance standards are met, collection rates are maximised, and the team delivers effectively and efficiently and to work with Finance colleagues to ensure accurate and timely completion of statutory returns
  • Acting as the Council’s main specialist on all Council Tax and Business Rates issues ensuring the effective administration of Revenue services, advising on all legislation, maximising income to the Council through growth in the Council Tax base and rating list by identifying new domestic and commercial property and ensuring tax base is accurate
  • To ensure the effective administration of Council Tax and Business Rates accounts to maximise income to the Council from collection of Council Tax and Business Rates including liaison with the Valuation Office Agency and Enforcement Agents and to take action under delegated authority to ensure prompt collection
  • Manage a team, ensuring performance is managed to deliver a high-quality service, establishing clear quality and practice standards for and ensure these are consistently achieved
  • Provide expert and pragmatic advice to ensure decisions taken by Team Leaders are well informed regarding risk
  • Responsible for a delegated budget within area of responsibility
  • To manage resources efficiently and effectively within service area, ensuring there are sufficient financial, human and other resources available to deliver effective services
  • To manage the implementation of Business Rates revaluations on a five-yearly basis, ensuring that the Rating List remains balanced with Valuation office records at all times ensuring the timely completion of government returns
  • To take an active role in annual billing and Housing Benefit/Council tax/NDR financial year end with support from Managers and Team Leaders
  • To maximise personal productivity, minimise duplication and errors; and manage our information efficiently and securely to reduce risk, though effective use of Office 365 and our internal IT systems and applications
  • Actively challenge and seek to eliminate any directly or indirectly discriminatory practice or behaviours
  • Demonstrate awareness and understanding of other people’s behavioral, physical, social and welfare needs and ensure that reasonable care is taken at all times for the health, safety and welfare of yourself and other persons
  • To deputise for the Revenues and Benefits AD and to deliver reports to ELT and elected members as and when required

Requirements

  • Management experience is essential as this role will be managing 7 direct reports
  • Needs somebody who has experience dealing with poor performance
  • Strong technical and management skills
  • Strong interpersonal, consultative skills, with the ability to form effective working relationships with a wide range of audiences
  • Ability to apply coaching and development techniques in a range of situations
  • Able to offer risk-based advice to support decision making and to support a healthy appetite for risk
  • Able to work effectively under pressure to find solutions
  • Able to design and deliver effective informal and formal presentation to individuals or groups that influence and achieve buy in
  • Extensive knowledge of Council Tax and Business Rates legislation
  • Up to date knowledge of current best practice in both Council Tax and Business Rates
  • Proven track record of finding creative solutions to a wide range of people management challenges
  • Knowledge of local government policies and procedures
  • Proven track record of facilitating and supporting business transformation and change
  • Extensive Council Tax and Business Rates experience with in-depth knowledge and experience of case work and change management initiatives
  • Evidence of analysing and interpreting management information to shape and support business objectives
  • Experience of working within a project management framework
  • Experience of policy development
  • Experience of workforce planning, using management information effectively to support arguments
  • Experience of effectively performance managing teams and proven experience of achieving high performance on new claims and change events assessment.
Benefits
  • Perks Hub
  • Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
  • Shopping discounts from the biggest brands, all year round
  • Save money on everything from the supermarket shop to summer holidays
  • Wellness Hub
  • Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
  • Mindfulness, meditation and sleep resources, available on all your devices
  • Guides to help with everything from anxiety to stopping smoking
  • Confidential mental health helpline, 24/7 access to a qualified counsellor
  • Celebration Hub
  • Company polls where everybody can vote for the winners
  • Culture Hub
  • A single place to find company updates, photos, benefits information and lots more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Council Tax legislationBusiness Rates legislationcase workchange managementperformance managementworkforce planningproject managementpolicy developmentmanagement information analysisbudget management
Soft skills
management experienceinterpersonal skillsconsultative skillscoaching techniquesrisk-based adviceproblem-solving under pressurepresentation skillsrelationship buildingteam leadershipperformance improvement