Bush and Bush Law Group

Bilingual Customer Service Representative

Bush and Bush Law Group

full-time

Posted on:

Location Type: Remote

Location: Colombia

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Salary

💰 $4 - $7 per hour

About the role

  • Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries.
  • Collect and document essential information from clients regarding their cases, ensuring all necessary details are accurately logged.
  • Assist clients in navigating their cases by providing updates and information about the legal process.
  • Address and resolve client issues or concerns in a professional and empathetic manner, escalating complex situations to the appropriate team members when necessary.
  • Support administrative tasks as needed, including data entry, managing schedules, and organizing client files.

Requirements

  • Fluent in both English and Spanish is a must.
  • High school diploma or equivalent required; some college education preferred.
  • Previous experience in customer service, preferably in a legal or office environment.
  • Strong communication skills, both verbal and written, with a customer-centric approach.
  • Proficient in using Microsoft Office Suite and familiarity with case management software is a plus.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Empathy, patience, and a positive attitude when dealing with clients, especially during their challenging times.
Benefits
  • Positive Culture: Be part of a supportive and innovative team.
  • Professional Growth: Opportunities for career advancement and ongoing professional development.
  • Work-Life Balance: Flexible work arrangements to support a healthy balance between personal and professional life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data entrycase management software
Soft Skills
communication skillscustomer-centric approachempathypatiencepositive attitudemultitaskingprioritizationtime management
Certifications
high school diplomasome college education