Affiliate Manager

• Serve as the primary liaison between regional leadership and CQI functional teams.
• Monitor and analyze key quality indicators to ensure timely, accurate, and compliant service documentation.
• Define and track measurable outcomes based on evidence-based practices; develop improvement plans when standards are not met.
• Lead process improvement initiatives using tools like project charters, discovery sessions, and redesign strategies.
• Develop and implement quality improvement systems with meaningful metrics that reflect improved functioning and quality of life.
• Provide timely feedback and actionable recommendations to leadership based on performance data.
• Conduct quarterly reviews with program leadership to assess trends in client, employee, and stakeholder satisfaction.
• Collaborate with Risk Management to analyze incident data and communicate trends to leadership.
• Facilitate quarterly Quality Improvement Meetings with local leadership and CQI teams.
• Support leadership in implementing corrective actions from CQI, compliance, or operational reviews.
• Assist in audit preparation, site reviews, and accreditation processes.
• Promote Trauma-Informed Care through policy, environment, and documentation improvements.
• Evaluate service delivery sites/platforms for adherence to quality standards and initiate corrective actions as needed.
• Recommend policy and procedure updates to senior leadership.
• Facilitate change management to ensure consistency across service lines.
• Partner with Compliance and Billing to conduct quarterly file reviews and follow up on deficiencies.
• Contribute to the development of training and educational materials for direct service providers.
• Perform other duties as assigned by Executive Vice Presidents.

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