Executive Partner – Chief Audit Executives
Gartner
Customer Insights Strategy Partner
CSG
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,982 - $145,572 per year
Job Level
Mid-LevelSenior
Tech Stack
Go
About the role
- Partner with Customer Success, Solutions, Marketing, Data Science, and Sales Enablement to embed Voice of Customer (VOC) insights and merchant behavior patterns into Quarterly Business Reviews (QBRs), enablement strategies, and account playbooks, so that sales can proactively influence account outcomes and ensure alignment with product and go-to-market priorities
- Build Key Performance Indicator (KPI) frameworks and diagnostic analyses for partners and merchants, across usage, tickets, behavior, and payments performance, so that root causes and up-sell/cross-sell opportunities are quantified.
- Deliver monthly/quarterly intelligence briefings specific to existing partners and merchants to cross-functional leaders with scenario-based recommendations, so that actions improve experience and revenue realization.
- Champion payment enhancement business cases using value modeling and competitive scans, so that investment decisions are evidence-based.
- Translate insights into Go-to-Market (GTM) playbooks and QBRs with Enablement/Channel partners, so that teams execute with clarity and consistency.
- Maintain advanced Forte knowledge by mapping workflows, products, and services to pain points, so that recommendations are feasible and adoption friendly.
- Design and maintain centralized systems for capturing, categorizing, and reporting customer intelligence and feedback by collaborating with Sales Enablement and Data Science teams, so that insights are accurate, accessible, and actionable across the organization.
Requirements
- Bachelor’s in Business Administration, Business Analytics, Finance, or Marketing; Master’s in Business Analytics or Applied Statistics preferred.
- 5+ years in a customer-facing role with experience in Customer Success, Sales Enablement, Strategic Insights, Product Marketing, or Business Analysis within fintech or payment processing environments.
- Experience analyzing large and varied data sets using tools such as Excel, Power BI, Salesforce, ZoomInfo, Dun & Bradstreet, or Microsoft Dynamics to synthesize insights into business recommendations
- Preferred Experience with CSG Forte platforms or comparable payments platforms.
- Familiarity with payment processing solutions, direct merchants, and channel sales structures.
- Background in customer community building and online forum engagement strategy.
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- And so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Key Performance Indicator (KPI) frameworksdata analysisvalue modelingcompetitive analysisGo-to-Market (GTM) strategiescustomer intelligence reportingbusiness analysiscustomer success strategiespayment enhancementbusiness recommendations
Soft skills
collaborationcommunicationstrategic thinkingproblem-solvingcustomer engagementpresentation skillscross-functional leadershipscenario-based recommendationsadaptabilityinsight translation
Certifications
Bachelor’s in Business AdministrationBachelor’s in Business AnalyticsBachelor’s in FinanceBachelor’s in MarketingMaster’s in Business AnalyticsMaster’s in Applied Statistics
