Bureau Veritas Group

Executive – Customer Support

Bureau Veritas Group

full-time

Posted on:

Location Type: Office

Location: Hyderabad • India

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About the role

  • Samples registration and test report preparation in LIMS as per the TAT.
  • Keeping track of the due dates of the samples and follow-up with the HODs for delivering the results well before the committed due dates.
  • Responsible for samples registration, test report preparation in LIMS, reports and invoice delivery as per the TAT.
  • Transferring all the client related issues to the laboratory and ensuring that the client issues are cleared in time so that it will not affect the payments.
  • Daily updating the Lab-manager about the sample registered, samples on –hold, reports& invoices dispatch publishing the daily status.
  • Follow-up with the clients on the draft reports and ensure final reports are printed and invoices are made as per the TAT.
  • Maintaining the information related to samples, customer communications, POs, Quotations, Copies of the test reports, invoices, analysis s raw data by filing the same in archival in the form of individual files.
  • Coordination with the other departments for samples forwarding, getting the raw data, results entry in the LIMS and test reports approval form the QA.
  • Updating the daily production tracker.

Requirements

  • Science Graduate or Equivalent degree holder.
  • 2 - 5 years of experience as a Front Office or Customer Support from Food Laboratory.
  • Client focused, customer service disposition.
  • Good communication skills.
  • Highly organized and self-motivated.
  • Proactive.
  • Able to work under pressure.
  • Should be well versed with MS Office.
Benefits
  • Must comply the BV Cardinal Safety Rules in all situations.
  • To comply company HSE requirements e.g. policies, Procedures, guidelines etc. and local legal requirements on HSE as applicable
  • To take care of own health and safety as well as colleagues and others.
  • Immediate reporting of any shortcomings on HSE i.e. any incident, unsafe work practices / conditions to his/her immediate Line Managers.
  • Sharing opportunities for improvement on HSE aspects.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
LIMStest report preparationsamples registrationresults entrydata analysisinvoice deliveryproduction tracking
Soft Skills
client focusedcustomer servicecommunicationhighly organizedself-motivatedproactiveability to work under pressure
Certifications
Science Graduate