Bureau Veritas Group

Client Service Representative

Bureau Veritas Group

full-time

Posted on:

Location Type: Office

Location: Novi • Missouri • United States

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Job Level

Junior

About the role

  • Client contact management (handling client contact via email/telephone/in-person)
  • Resolve client inquiries, issues and/or complaints
  • Assists in resolving financial issues/complaints as necessary
  • Track client jobs and report progress
  • Coordinate client needs with laboratory production managers
  • Assist and coordinate with branch offices/other BV units as required
  • Assist in maintaining client relations when required
  • Perform onboard process for new and existing clients
  • Participate in renewal process by generating quotations and sending to clients for approval
  • Schedule and host regular client meetings including agenda and presentation preparation
  • Attend conferences/shows/events or provides assistance when required
  • Comply with occupational health and safety legislation, BV Group Policies and Procedures, OSHA, NIOSH, and ISO standards. Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)
  • Other duties or tasks as assigned by manager

Requirements

  • BS or technical diploma in Science, preferably in Chemistry
  • Some laboratory experience an asset
  • A minimum of 1 year client service experience
  • Excellent communication skills, both verbal and written English
  • Excellent computer skills, particularly with MS Office applications
  • Strong interpersonal skills – outgoing, positive, tactful and flexible
  • Strong organizing and problem solving skills to effectively handle time critical issues
  • Able to work independently and with others

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
laboratory experienceclient service experienceproblem solving skillstime management skills
Soft skills
communication skillsinterpersonal skillsorganizational skillsflexibilitytactfulnessindependence
Certifications
BS in Sciencetechnical diploma in Science