Account Manager
Ivy Energy
Broker Service Consultant
Bupa
full-time
Posted on:
Location Type: Hybrid
Location: Hong Kong • 🇭🇰 Hong Kong
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as the primary point of contact for intermediaries within their portfolio and deliver the highest level of customer care
- Seek to resolve queries via emails and calls with both quality and productivity
- Investigate issues for brokers, recognise trends of issues and be proactive in recommending solutions
- Establish and develop effective relationships with brokers
- Manage workload between enrolment and broker service effectively, prioritising tasks based on importance and urgency
- Facilitate administration work in renewal business
- Provide the necessary support to brokers in training such as online portal navigation and enrolment process
- Ownership of both broker service and enrolment offering account-management styled support to intermediaries
Requirements
- Ability to work in an agile way - independently with minimal supervision.
- Demonstrate fluency in both English and Cantonese and proficiency in written skills
- Excellent people skills in managing brokers’ expectations; ability to be empathetic whilst maintaining professional attitude.
- First class numeracy skills to deal with complex claim, premium, commission queries accurately
- A track record of achieving productivity and Quality Assurance
- Strong problem solving and decision-making skills
- Effective time management
Benefits
- Competitive Salary + fantastic benefits
- Level 2 Disability Confident Employer (aim to offer interview/assessment to disabled applicants who best meet the minimum criteria)
- Reasonable adjustments to the recruitment process for candidates who may benefit from accommodations
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
numeracy skillsproblem solvingdecision-makingquality assurance
Soft skills
customer carerelationship managementempathytime managementindependencecommunicationproductivity
