Contract Manager, Upmarket, French
HubSpot
Contract Manager, Upmarket, French
HubSpot
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇪 Ireland
Visit company websiteSalary
💰 €58,000 - €87,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for handling all assigned customer contracts, including communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals
- Negotiate value-driven renewals and contract changes while ensuring a superb customer experience
- Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities
- Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer
- Establish cooperative working relationships with customers
- Lead forecasting discussions and pipeline reviews with internal colleagues
- Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks
- Manage a high volume of account-related tasks centered on maximizing customer investment with HubSpot
Requirements
- Are fluent in English and French
- Healthy negotiation or sales experience
- Are passionate about creating a great customer experience
- Solve problems with curiosity and creativity
- Seek to understand multiple perspectives in a situation
- Prior account management and/or customer retention experience
- Show clear communication skills with the ability to effectively lead a phone conversation
- Possess prioritization and organizational skills with attention to detail
- Embrace a dynamic and motivating environment
- Invest in relationships with customers and colleagues
- Contribute to a positive team environment of equality and inclusion
Benefits
- This role is available for all work preferences @home @flex @office in Ireland and France
- We value both flexibility and connection
- In-person onboarding for Engineering in a regional HubSpot office
- In-person Product events such as Product Group Summit and other gatherings
- If you need accommodations or assistance due to a disability, please reach out to us using this form
- Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
negotiationaccount managementcustomer retention
Soft skills
communicationproblem-solvingcuriositycreativityprioritizationorganizational skillsattention to detailrelationship buildingteam collaborationcustomer experience
