Vice President, National Cancer Service Line
Advocate Aurora Health
Job Level
Mid-LevelSenior
About the role
- Support our customer onboarding, enablement, and management processes.
- Set up projects in Jira based on information provided by sales.
- Translate data and information provided by customers and internal teams to packets for distribution to retrieval teams.
- Work with multiple file types and information to collate the information, find discrepancies, and ensure accuracy.
- Collaborate with multiple departments to ensure the implementation meets expectations and timelines.
- Clearly communicate concise, accurate summaries and questions to the implementation team for missing or inconsistent data.
- Proactively collaborate with team and stakeholders to ensure operational performance of day-to-day tasks.
- Manage and obtain required documents and agreements in accordance with company processes.
- Execute duties with minimal guidance and show strong initiative on process improvement and documentation practices.
- Analyze technical details and discuss impacts with customers to resolve conflicts between proposed solutions and existing enterprise architecture.
Requirements
- Bachelor's degree preferred, preferably in Computer Science, Information Systems, Business, or Health Administration.
- Experience in enterprise SaaS software for health plans.
- Jira experience preferred.
- Preferred experience in onboarding complex SaaS software, preferably in the Risk and/or Quality domains for health plans.
- Strong business and technical writing abilities.
- Effective communication skills, both written and verbal.
- Exceptional planner; highly organized with attention to detail.
- Self-directed, efficient, and able to manage multiple projects at a time.
- Ability to operate with minimal supervision and direction.
- Technically sound with a broad base of knowledge and ability to relate technical issues to business needs.
- Ability to rapidly grasp technical implications and discuss impacts with customers to resolve conflicts.
