Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

Customer Success Manager

• Manage and take full ownership of a portfolio of 150–200 SMB customers (companies with <150 employees) across the DACH region
• Lead key customer touchpoints, including onboarding kickoffs, enablement sessions, and regular check-ins
• Guide customers through a structured journey using defined Scaled Customer Success playbooks
• Ensure a smooth onboarding experience and help customers achieve early value quickly
• Collaborate with Product, Support, and Sales teams to ensure consistent communication and execution
• Contribute to the continuous improvement of internal processes and customer-facing materials

Junior Customer Success Manager