Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

Customer Success Manager

• Own a portfolio of enterprise and corporate accounts (typically 1,000+ employees) from onboarding through adoption, renewal, and expansion.
• Build relationships that go beyond the scheduled QBR.
• Lead Proof of Value (POV) phases for enterprise prospects in close collaboration with AEs.
• Turn complex, often vague customer goals into success plans with real milestones, adoption targets, and expansion signals.
• Manage your portfolio actively.
• Work closely with AEs on renewal and expansion, and bring specific product feedback into roadmap conversations.

Senior Customer Success Manager

Sales Development Rep

• Qualification calls to identify and understand prospects' business challenges
• Re-engage previous accounts using updated strategies
• Follow-up calls to gather deeper insights
• Maintain HubSpot to accurately reflect sales activities and pipeline status
• Collaborate with Account Executives to ensure smooth and effective handoffs

Senior Sales Development Representative, SDR

• Run qualification calls long enough to understand what's actually broken in a prospect's business
• Build a pain chain: connect the symptom to the root cause to the cost
• Follow up on accounts that don't pick up and find a smarter angle when the obvious one doesn't work
• Keep HubSpot accurate so your pipeline reflects reality, not optimism
• Work closely with your AE so what you hand off actually lands

Sales Development Representative – f/m/x

• Own customer outcomes end-to-end: act as the captain of the ship for assigned accounts. Proactively drive next steps, remove blockers, and ensure customers achieve tangible results with the platform.
• Lead with an advisory mindset: challenge customers constructively, guide decision-making, and position yourself as a trusted advisor across operational and strategic stakeholders.
• Identify and drive expansion opportunities: uncover value-creation potential across teams, locations, and use cases. Build clear, impact-driven expansion motions.
• Orchestrate the full customer lifecycle: own and continuously refine the success plan for accounts—from structured onboarding to strategic account planning, including upsells and renewals.
• Strengthen stakeholder networks: build champions, multi-thread across departments, and align decision makers to secure strategic partnerships.
• Translate insights into impact: connect customer goals, risks, and success criteria to clear internal actions. Collaborate closely with Sales, Product, and Support.

Senior Customer Success Manager

Senior Sales Development Representative, SDR

Sales Development Representative – f/m/x

Customer Success Manager – Mid-Market