Senior Customer Success Manager

Bundesvereinigung Mittelständischer Bauunternehmen e. V. (BVMB)

Senior Customer Success Manager managing enterprise accounts across DACH region. Driving customer success initiatives and collaborating with stakeholders to ensure positive outcomes.

Posted 5/28/2026full-timeRemote • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact

Own a portfolio of enterprise and corporate accounts (typically 1,000+ employees) from onboarding through adoption, renewal, and expansion.
Build relationships that go beyond the scheduled QBR.
Lead Proof of Value (POV) phases for enterprise prospects in close collaboration with AEs.
Turn complex, often vague customer goals into success plans with real milestones, adoption targets, and expansion signals.
Manage your portfolio actively.
Work closely with AEs on renewal and expansion, and bring specific product feedback into roadmap conversations.

Requirements

What you’ll need

4 to 6 years in Customer Success, Account Management, or SaaS Consulting, owning complex B2B accounts, not just supporting them.
You've worked with customers who aren't naturally tech-savvy and still driven adoption and real outcomes.
You've been close to a commercial motion before, through POV involvement, expansion ownership, or renewal conversations.
When something isn't working for a customer, you figure out why and do something about it.
You've worked in a growth-stage SaaS company before (Series A to C) and know what that means in practice.
You speak German & English fluently.

Benefits

Comp & perks

Opportunity to shape strategy, playbooks, and CS culture in a scale-up environment
Performance-driven, but no burnout culture – we believe in smart focus, not busywork
Competitive compensation, including NRR-based bonus & POC conversion incentives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementSaaS ConsultingB2B Account ManagementProof of Value (POV)Adoption StrategiesRenewal ManagementExpansion StrategiesSuccess PlanningMilestone Tracking

Soft Skills

Relationship BuildingProblem SolvingCommunicationCollaborationAdaptabilityCustomer AdvocacyAnalytical ThinkingGoal OrientationInterpersonal SkillsProactive Approach