Bumble Inc.

Integrity Operations Specialist

Bumble Inc.

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Salary

💰 £40,000 - £50,000 per year

About the role

  • Review, investigate, and take appropriate action on user reports related to safety concerns
  • Provide high-touch, trauma-informed support to members experiencing safety incidents
  • Apply Bumble policies consistently when enforcing actions on accounts and content
  • Collaborate with partners across Trust & Safety, Customer Experience, and Legal on complex cases
  • Use internal tools and AI-supported workflows to triage, assess, and document cases
  • Participate in on-call rotations, including nights, weekends, and holidays
  • Share insights and feedback to strengthen policies, processes, and member outcomes

Requirements

  • Typically requires 2–4 years of experience
  • Experience working in Trust & Safety, integrity operations, customer support, crisis response, or content moderation
  • Demonstrated ability to engage with sensitive content
  • Strong written and verbal communication skills
  • Comfortable handling high-touch safety escalations
  • Experience collaborating with Business Process Outsourcers (BPOs) preferred
  • Familiarity with using AI-enabled tools for case review
  • Proficiency in Spanish, Portuguese, French, or another additional language preferred
Benefits
  • Equal opportunity employer
  • Reasonable adjustments for confidence in the application process
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case reviewcontent moderationcrisis responsesafety incident managementtrauma-informed supportBPO collaborationAI-enabled tools
Soft Skills
strong written communicationstrong verbal communicationsensitivity engagementhigh-touch escalation handlingcollaboration