bullpen talent

Commercial Operations Manager

bullpen talent

full-time

Posted on:

Location Type: Remote

Location: Colombia

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About the role

  • Own day-to-day operations supporting revenue and client acquisition teams
  • Partner closely with sales leadership to ensure alignment between strategy and execution
  • Design, document, and continuously improve outbound workflows, playbooks, and handoff processes
  • Oversee contact data management, list quality, and system integrations
  • Track KPIs, build reporting dashboards, and analyze performance and conversion metrics
  • Support onboarding, enablement, and performance tracking across revenue functions
  • Manage scheduling, hours tracking, and productivity reporting
  • Act as the first point of operational support to resolve blockers and maintain momentum
  • Ensure timely qualification and internal handoff of leads to downstream teams
  • Support operational continuity during peak periods, including occasional weekend oversight

Requirements

  • 5+ years of experience in revenue operations, sales operations, or outbound team management
  • Proven track record managing distributed revenue or sales development teams
  • Strong understanding of outbound workflows, performance metrics, and operational KPIs
  • Experience building and enforcing structured processes in high-volume environments
  • Hands-on leadership style with the ability to coach and hold teams accountable
  • Excellent organizational, communication, and problem-solving skills
  • Experience with CRMs such as Salesforce, HubSpot, Zoho, or Pipedrive (Nice-to-Have)
  • Familiarity with outbound tools or dialer platforms (Nice-to-Have)
  • Strong Google Sheets or reporting skills (Nice-to-Have)
  • Experience in B2B services, SaaS, or professional services environments (Nice-to-Have)
  • Bilingual English / Spanish (Nice-to-Have)
Benefits
  • Competitive compensation
  • Opportunity to own and scale a critical revenue function
  • High-visibility role with direct impact on growth
  • Long-term growth and leadership potential within the organization

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
revenue operationssales operationsoutbound workflowsperformance metricsoperational KPIsstructured processescoachingreporting
Soft skills
leadershiporganizational skillscommunication skillsproblem-solving skills