bullpen talent

Business Analyst

• Analyze current billing and contract management processes to identify inefficiencies and improvement opportunities
• Develop and implement process enhancements that increase accuracy, scalability, and client satisfaction
• Work cross-functionally with Finance, Legal, Engineering, Professional Services, and Operations to gather requirements and ensure alignment on billing and contract strategies
• Create, update, and maintain documentation for billing procedures, contract templates, internal workflows, and operational policies
• Monitor invoice status, track outstanding payments, and investigate or resolve discrepancies and client issues
• Support the evaluation, implementation, and optimization of new systems, automation tools, and technologies related to billing and contract management
• Conduct data analysis to provide insights that support operational decision-making and continuous improvement initiatives
• Ensure compliance with internal controls, financial policies, and contract governance frameworks

Business Development Rep

• Research and build targeted prospect lists (U.S.-based decision-makers in SMBs and startups).
• Conduct professional and persuasive cold calls to introduce services and identify potential business opportunities.
• Qualify leads based on interest level, decision-making authority, and business needs.
• Record call outcomes and maintain accurate notes in the CRM (HubSpot).
• Collaborate with leadership to refine call scripts, objection handling, and outreach strategies.
• Track and report performance metrics, including call volume, connection rate, and lead conversion.

Business Development Representative, Cold Calling Specialist – Project Based

Marketing

• Plan and execute marketing campaigns across digital and traditional channels.
• Develop content strategies focused on showcasing renovation projects, craftsmanship, and design inspiration.
• Manage the company’s social media presence, including creating engaging posts, reels, and community interaction.
• Support website updates, landing pages, and SEO optimization for service-based lead generation.
• Coordinate with design and operations teams to gather testimonials, before-and-after visuals, and project stories.
• Oversee email campaigns, newsletters, and promotional materials.
• Track marketing performance metrics, report on ROI, and recommend data-driven improvements.
• Assist with local marketing efforts such as partnerships, events, or collaborations within the home services sector.

Marketing Specialist

Customer Support

• Provide technical and non-technical support through phone, chat, and email.
• Collaborate with other customer-facing teams to ensure a seamless user experience.
• Qualify and escalate potential revenue opportunities.
• Deliver actionable feedback to the product and engineering teams to improve features and workflows.
• Manage support dashboards and activity tracking in CRM systems (e.g., Salesforce).
• Assist in scheduling and coordinating recurring marketing and client engagement campaigns.

Customer Support Specialist

Accountant

• Handle bookkeeping and accounting for about 300 properties using AppFolio
• Record transactions, reconcile accounts, and prepare financial reports
• Manage accounts payable, receivable, rent collection, and expense tracking
• Maintain organized documentation and ensure accurate financial data
• Coordinate communication with tenants, vendors, and internal staff
• Support meeting and task scheduling, helping identify efficient scheduling tools
• Assist the team in solving operational and administrative challenges

Property Accountant – Operations Assistant

Digital Marketing

• Plan and execute inbound marketing campaigns using HubSpot.
• Develop and manage content strategies that generate and convert leads.
• Oversee email marketing, automation, and lead nurturing workflows.
• Manage organic social media and virtual events for audience growth.
• Track and report marketing performance metrics across channels.
• Collaborate with sales to align messaging and optimize lead quality.

Inbound Digital Marketing Manager

Financial Planning and Analysis

• Building Financial Models: Develop and maintain financial models in Excel for revenue forecasting, cash flow projections, and budget management specific to SaaS metrics (MRR, ARR, churn, LTV, CAC).
• Forecasting and Projections: Create short-term and long-term financial forecasts, incorporating variables such as new customer growth, churn rates, expansion revenue, and pricing changes.
• Tracking KPIs: Monitor and report on key SaaS metrics (Monthly Recurring Revenue, Customer Churn, Customer Lifetime Value, CAC Payback Period) to guide business decisions.
• Scenario Analysis: Conduct sensitivity and scenario analyses to assess the financial implications of changes in business strategies or external factors.
• Investor and Stakeholder Reporting: Prepare reports and presentations for investors and other stakeholders, translating complex financial data into understandable insights.
• Collaboration with Sales and Marketing: Work with sales, marketing, and product teams to incorporate relevant data into financial models and forecasts.