bullpen talent

Call Center Representative

• Oversee daily cold calling operations and appointment setting management.
• Manage data acquisition and list segmentation strategies.
• Manage and coach a team of callers to ensure peak performance.
• Implement call quality control measures and track key KPIs.
• Maintain documentation of operational procedures and drive measurable results.

Call Center Manager

Accountant

• Execute monthly close activities, including preparing journal entries, account reconciliations, and variance analysis
• Review general ledger accounts to ensure accuracy and completeness of financial records
• Manage customer invoicing and billing in accordance with contract terms, ensuring accuracy and timeliness
• Review and track customer contracts to support proper revenue recognition and billing schedules
• Prepare supporting schedules and documentation for financial reporting and management review
• Investigate and resolve account discrepancies identified during the close process
• Support revenue accounting processes and ensure compliance with revenue recognition standards
• Maintain organized documentation to support audits and internal reviews

Staff Accountant

Financial Planning and Analysis

• Lead company wide financial planning, budgeting, forecasting, modeling, and reporting in partnership with the CFO.
• Develop annual budgets, rolling forecasts, long range plans, and scenario models that support strategic and operational decisions.
• Analyze consolidated monthly and quarterly P and L results across multiple entities and geographies. Identify key drivers, risks, and opportunities.
• Present clear financial insights and recommendations to executive leadership to support data driven decision making.
• Design and maintain dashboards, KPIs, OKRs, and performance reporting to track results against strategic goals.
• Partner closely with Accounting to ensure alignment between actuals, forecasts, and budgets, including across international entities.
• Identify and lead initiatives to improve financial processes, automation, and reporting systems to support scale and international growth.
• Support ad hoc analysis such as pricing, enrollment or demand forecasts, ROI analysis, breakeven analysis, and evaluation of new initiatives.
• Act as a strategic finance advisor on new business opportunities, geographic expansion, and operational investments.
• Leverage advanced analytics or AI driven approaches to improve forecasting accuracy and financial insight, when applicable.

Head of Financial Planning – Analysis

People Operations

• Support global People Operations across the US and Europe
• Manage HR processes including onboarding, offboarding, payroll coordination, and benefits administration
• Ensure compliance with European labor laws in partnership with local vendors and PEOs
• Maintain HR policies, documentation, and compliance records
• Partner with leadership on employee relations and performance matters
• Manage HR systems, reporting, and people data analytics
• Coordinate with external vendors and local employment partners

Head of Global People Operations

Operations

• Own day-to-day operations supporting revenue and client acquisition teams
• Partner closely with sales leadership to ensure alignment between strategy and execution
• Design, document, and continuously improve outbound workflows, playbooks, and handoff processes
• Oversee contact data management, list quality, and system integrations
• Track KPIs, build reporting dashboards, and analyze performance and conversion metrics
• Support onboarding, enablement, and performance tracking across revenue functions
• Manage scheduling, hours tracking, and productivity reporting
• Act as the first point of operational support to resolve blockers and maintain momentum
• Ensure timely qualification and internal handoff of leads to downstream teams
• Support operational continuity during peak periods, including occasional weekend oversight

Call Center Manager

Staff Accountant

Head of Financial Planning – Analysis

Head of Global People Operations

Commercial Operations Manager