Customer Support
Connectly.ai
Customer Support Specialist
bullpen talent
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical and non-technical support through phone, chat, and email.
- Collaborate with other customer-facing teams to ensure a seamless user experience.
- Qualify and escalate potential revenue opportunities.
- Deliver actionable feedback to the product and engineering teams to improve features and workflows.
- Manage support dashboards and activity tracking in CRM systems (e.g., Salesforce).
- Assist in scheduling and coordinating recurring marketing and client engagement campaigns.
Requirements
- Positive, proactive attitude and strong work ethic.
- Exceptional written and verbal communication skills.
- Ability to multitask and remain organized in a fast-paced environment.
- High degree of professionalism and accountability.
- Coachable, eager to learn, and collaborative team player.
Benefits
- Rapidly scaling company with room for career growth.
- Dynamic and flexible team environment.
- Exposure to modern tools, technology, and industry leaders.
- Supportive, collaborative culture that values performance and initiative.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
positive attitudeproactive attitudestrong work ethicexceptional written communicationexceptional verbal communicationmultitaskingorganizational skillsprofessionalismaccountabilitycollaborative team player
