Senior Cloud Frontline Support Specialist
Acronis
CitrixLinuxMySQLOracleSQLUnixVMware
Customer Support
Connectly.ai
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to customer inquiries via email or Zendesk
- Resolve customer issues and complaints effectively
- Provide accurate information about products and services
- Guide customers through troubleshooting processes
- Document customer interactions and solutions in the CRM system (HubSpot)
- Escalate complex issues to higher-level support or management
- Maintain a high level of customer satisfaction
- Stay updated on product knowledge and company policies
Requirements
- C1 English level, or better
- Medium Excel Skills
- Excellent communications skills
- Hubspot knowledge
Benefits
- An amazing team to work with
- Competitive pay & equity
- Remote role
- Unlimited Time Off
- Flexible Work Hours
- A supportive, caring, and learning environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelCRMZendesktroubleshooting
Soft skills
communicationcustomer serviceproblem-solvingcustomer satisfaction
