Operations

• Shape the future of risk and payments operations across our partner network, directly impacting player experiences and driving operational excellence at scale.
• Lead and inspire risk and payments teams across Patrianna's partner network, working closely with Product and Management teams to deliver on ambitious growth targets.
• Own the complete operational flow for payment processing and risk controls, ensuring consistency, speed, and accuracy in every transaction.
• Transform data into action by monitoring KPIs, identifying trends, and implementing improvements that exceed operational benchmarks.
• Master AMOE processes across all partners, ensuring seamless crediting that meets both compliance and business needs.
• Bridge departments by collaborating with Risk, Customer Support, and Product teams to create frictionless player journeys.
• Drive innovation through detailed analysis, smart reporting, and process improvements that make a measurable difference.
• Manage, coach, and develop high-performing teams, fostering accountability, engagement, and professional growth while ensuring clear performance standards are met.

Player Operations Manager

Customer Operations Analyst, Polish Speaking

Senior Internal Operations Manager

Operations Manager, Fraud & Payments

Operations Specialist – Team Support

Service Operations Specialist