Bulletproof

Administration

• Own and administer the Halo platform as the central operational system.
• Consolidate workflows and features previously spread across multiple internal systems.
• Streamline processes to create a unified and efficient operational experience.
• Design scalable workflows, data structures, and automation within Halo.
• Define and maintain standards for configuration, data governance, and documentation.
• Translate business requirements into functional, maintainable platform capabilities.
• Build and optimize workflow automation to reduce manual effort.
• Improve request, change, asset, and service processes through configuration and scripting.
• Enhance user experience through forms, dashboards, and self-service components.
• Gather requirements, prioritize enhancements, and maintain a platform roadmap.
• Lead testing, release planning, and rollout of new features or changes.
• Configure and maintain contract, subscription, and billing workflows within Halo.
• Support reporting, reconciliations, and recurring processes.
• Build and maintain integrations between Halo and other internal systems.
• Establish governance for platform access, configuration, and auditability.
• Develop training materials and deliver platform onboarding for internal teams.
• Provide Tier 3 support for complex system or workflow issues.

ITSM Administrator

• Own and administer the Halo platform as the central operational system.
• Consolidate workflows and features previously spread across multiple internal systems.
• Design scalable workflows, data structures, and automation within Halo.
• Build and optimize workflow automation to reduce manual effort.
• Configure and maintain contract, subscription, and billing workflows within Halo.
• Build and maintain integrations between Halo and other internal systems.
• Establish governance for platform access, configuration, and auditability.
• Develop training materials and deliver platform onboarding for internal teams.
• Provide Tier 3 support for complex system or workflow issues.

• Own and administer the Halo platform as the central operational system.
• Consolidate workflows and features previously spread across multiple internal systems (e.g., quoting, billing, project/engagement management, contract/renewal workflows, resource scheduling, approvals).
• Streamline processes to create a unified and efficient operational experience.
• Design scalable workflows, data structures, and automation within Halo.
• Define and maintain standards for configuration, data governance, and documentation.
• Build and optimize workflow automation to reduce manual effort.
• Improve request, change, asset, and service processes through configuration and scripting.
• Gather requirements, prioritize enhancements, and maintain a platform roadmap.
• Configure and maintain contract, subscription, and billing workflows within Halo.
• Build and maintain integrations between Halo and other internal systems.
• Establish governance for platform access, configuration, and auditability.
• Promote platform best practices and continuous improvement.

Support Engineer

• Answer incoming calls for technical/customer service support.
• Respond to incoming e-mails concerning technical issues.
• Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
• Provide technical support of LAN, Desktop, and server devices.
• Maintain enterprise Microsoft environments.
• Create and manage tickets using service desk software.

Technical Analyst

Recruitment

• Manage the full-cycle recruiting process for various roles across the organization.
• Act as a “talent salesperson,” pitching opportunities and elevating the candidate experience.
• Source passive candidates through strategic outreach, networking, and creative search techniques.
• Partner with hiring managers to understand needs and craft compelling job messaging.
• Track recruitment metrics and proactively adjust strategies to meet hiring goals.
• Maintain strong candidate pipeline.
• Create all job postings and advertise across various platforms
• Conduct pre-screen interviews and sit in on interviews with hiring managers.
• Extend all offers of employment and follow up with an employment contract letter and all applicable new hire forms.
• Coordinate start dates and ensures the hiring manager is informed along with process.
• Work on other HR related projects as needed.

Recruiter

• Manage the full-cycle recruiting process for various roles across the organization.
• Act as a “talent salesperson,” pitching opportunities and elevating the candidate experience.
• Source passive candidates through strategic outreach, networking, and creative search techniques.
• Partner with hiring managers to understand needs and craft compelling job messaging.
• Track recruitment metrics and proactively adjust strategies to meet hiring goals.
• Maintain strong candidate pipeline.
• Create all job postings and advertise across various platforms.
• Conduct pre-screen interviews and sit in on interviews with hiring managers.
• Extend all offers of employment and follow up with an employment contract letter and all applicable new hire forms.
• Coordinate start dates and ensures the hiring manager is informed along with process.
• Work on other HR related projects as needed.