Bulletproof

Designer

• **ABOUT THE ROLE:**
• Your main duties and responsibilities will include:
• - Designing independently or as part of a team, depending on each project
• - Supplying the lion’s share of creative concepts for each presentation
• - Creatively lead and present mid-sized projects
• - Inputting strongly to each design critique and ensuring your voice is heard
• - Questioning and challenging briefing documents
• - Working in collaboration with client service peers
• - Taking an active interest in design strategy
• - Presenting your designs with conviction and on occasion to clients with senior team support
• - Seeing jobs through from concept to print
• - Challenging senior creative team members with innovative and inspiring thinking
• - Acting as a creative catalyst on each project, inspiring your creative team
• - Attempting to have your design chosen every time and helping to implement the winning design thereafter
• - Briefing illustrators, lettering artists and general suppliers
• - Art directing photo-shoots
• TEAM IMPERATIVES:
• - First and foremost deliver show stopping and awe-inspiring design solutions against each brief you are given
• - Support all thinking with reference, research and a thorough visible thought process
• - Inspire, nurture and support all design talent within your team
• - Live a truly creative life at Bulletproof, bringing ideas and perspectives to the agency in general
• - Roll up your sleeves and go the extra mile in order to set us apart from our peers and competitors

Senior Designer – AMS

Account Executive

• Act as a sales hunter, demonstrating the ability to contribute positively to selling services shortly after onboarding
• Develop a trusted advisor status with key target accounts, customer stakeholders, and executive sponsors
• Work closely with the internal and external GTM stakeholders like, Marketing, Pre-Sales, Inside Sales, Sales operations teams and operational delivery
• Forecast and monitor key account metrics, including account and territory planning
• Identify and expand opportunities within the territory, collaborating with sales teams to ensure growth
• Forge productive relationships with key personnel in partner accounts
• Collaborate with cross-functional teams to ensure customer goals are met
• Stay updated on product features, advantages, benefits, and selling points for effective communication
• Understanding of the IT security services specifically designed around Microsoft for a best of Platform approach
• Travel for sales and client engagements will be required.

Solutions Engineer

• Provide day‑to‑day leadership, coaching, and mentoring to Solution Architects, ensuring clarity of expectations, consistent delivery, and professional growth.
• Conduct regular one‑on‑ones, performance evaluations, and development planning for team members.
• Foster a collaborative, high‑performance culture with a focus on accountability, continuous learning, and technical excellence.
• Coordinate workload distribution, ensuring appropriate resource allocation across pre‑sales engagements.
• Champion a people‑first leadership style that supports engagement, well‑being, and teamwork.
• Lead the development, documentation, and rollout of standardized Solution Architecture processes, templates, and best practices.
• Identify opportunities to automate repetitive tasks, increase efficiency, and improve solution consistency across the team.
• Implement scalable processes for solution design, estimation, handoff, and internal communication.
• Support the Bulletproof sales team by providing technical oversight for pre-sales activities and attending client meetings.
• Maintain expert knowledge of Bulletproof’s products and services, with a focus on MSP and MSSP, and the way BP is delivering these services with input from the divisional operational VPs.
• Guide team members in gathering client requirements, designing solutions, and following industry best practices.
• Review and approve technical specifications, design documents, and other architectural artifacts generated by the team.
• Oversee the development of accurate project scopes, timelines, and delivery expectations.
• Support webinars, onsite visits, seminars, events, and tradeshows as needed.
• Evaluate emerging technologies and lead the team in recommending innovative, efficient solutions.
• Act as the primary liaison between the Solution Architecture team and other departments, including Sales, MSP, and SOC Delivery, Professional Services, PMO, and Product Development.
• Establish clear communication channels to improve visibility, feedback loops, and alignment on project scope, timelines, and priorities.
• Provide timely updates, insights, and escalations to leadership and internal stakeholders.
• Ensure consistent, high-quality communication to clients, partners, and internal teams.

Team Lead, Pre-Sales Solutions Architect

Art Director

• Visualize & Create Value Through Content
• Translate technical capabilities into clear customer value and outcomes
• Create content that helps buyers quickly understand: What problem we solve, Why it matters, How we’re different
• Shape messaging that works both verbally and visually—headlines, callouts, diagrams, layouts, and supporting imagery
• Draft a wide range of content, including: Long-form case studies and success stories, Solution briefs, one-pagers, and sales assets, Website and landing page copy, Short-form social and campaign messaging
• Adjust tone and format depending on audience and channel
• Bring ideas to life through layout, imagery, and structure, not just copy
• Contribute directly to creative execution using Adobe Creative Suite
• Partner with the Marketing Director on visual storytelling and brand expression
• Update and manage website content using website platform (e.g. WordPress)
• Update and manage social content & posts via social channels (e.g. LinkedIn, Facebook, etc.)
• Ensure messaging and visuals are aligned across digital touchpoints

Marketing Manager – Content and Creative

• Act as a sales hunter, demonstrating the ability to contribute positively to selling services shortly after onboarding.
• Develop a trusted advisor status with key target accounts, customer stakeholders, and executive sponsors.
• Work closely with the internal and external GTM stakeholders like Marketing, Pre-Sales, Inside Sales, Sales Operations, and Service Delivery teams.
• Forecast and monitor key account metrics, including account and territory planning.
• Identify and expand opportunities within the territory, collaborating with the broader Sales Team when required, to ensure growth.
• Forge productive relationships with key personnel in partner accounts, e.g., Microsoft, Fortinet, Dell, Cisco, etc.
• Collaborate with cross-functional teams to ensure customer goals are met.
• Stay updated on product and service features, advantages, benefits, and selling points for effective communication.
• Maintain an understanding of the IT and Security service landscape, including key competitors, trends, and developments.
• Regular travel for sales and client engagements will be required.

Director

• Support operational strategy, service delivery vision, and performance objectives for Bulletproof’s Managed IT Services.
• Establish clear OKRs related to SLA performance, customer satisfaction, productivity, and team effectiveness.
• Implement and govern ITIL-aligned processes across Service Desk, Infrastructure, and Operations Center teams.
• Lead governance bodies such as Change Advisory Board, major incident reviews, and service quality councils.
• Maintain visibility into ticket queues, infrastructure performance, NOC/TOC event flows, and major incidents.
• Respond to elevated client escalations and guide high-impact incident resolution efforts.
• Analyze KPI trends, operational data, and client feedback to identify improvement initiatives.
• Sponsor and lead cross-functional projects such as new client onboarding, tool modernization, or launching new managed services.
• Oversee budgets, staffing models, capacity planning, and operational expenditure, providing cost saving recommendations.
• Act as a key liaison between Managed Services and Customer Success, Sales, Other Service Delivery, HR, and Finance teams.
• Lead, mentor, and develop the operations management team, including leaders for Service Desk, Infrastructure, and NOC/TOC.
• Ensure the organizational structure, capacity, and skillsets scale effectively with business growth.
• Ensure operations meet internal quality standards and align to industry best standards.
• Collaborate with security and compliance teams to prepare for and pass operational audits.
• Forecast operational demand and ensure adequate resources, tooling, and processes to support growth.
• Ensure resilience of services during major disruptions, maintaining continuity for clients.

Director – Managed Services

• Act as a client hunter, demonstrating the ability to contribute positively to service sales shortly after onboarding.
• Develop trusted relationships with key target accounts, client contacts and executive sponsors.
• Collaborate closely with internal and external go-to-market teams, including marketing, pre-sales, inside sales, commercial operations and service delivery.
• Forecast and track key account metrics, including account and territory planning.
• Identify and develop opportunities within the territory, collaborating with the extended sales team as needed to ensure growth.
• Build productive relationships with key partner account stakeholders such as Microsoft, Fortinet, Dell, Cisco, etc.
• Work with cross-functional teams to ensure client objectives are achieved.
• Stay up to date on product and service features, benefits and selling points to ensure effective communication.
• Maintain deep knowledge of the IT and security services industry, including major competitors, trends and developments.
• Regular travel for business activities and client meetings will be required.

Bulletproof

Senior Designer – AMS

Account Executive

Team Lead, Pre-Sales Solutions Architect

Marketing Manager – Content and Creative

Account Executive

Director – Managed Services

Account Executive / Account Manager

Marketing Content Manager