Bulletproof

Account Executive

• Act as a sales hunter, demonstrating the ability to contribute positively to selling services shortly after onboarding
• Develop a trusted advisor status with key target accounts, customer stakeholders, and executive sponsors
• Work closely with the internal and external GTM stakeholders like, Marketing, Pre-Sales, Inside Sales, Sales operations teams and operational delivery
• Forecast and monitor key account metrics, including account and territory planning
• Identify and expand opportunities within the territory, collaborating with sales teams to ensure growth
• Forge productive relationships with key personnel in partner accounts
• Collaborate with cross-functional teams to ensure customer goals are met
• Stay updated on product features, advantages, benefits, and selling points for effective communication
• Understanding of the IT security services specifically designed around Microsoft for a best of Platform approach
• Travel for sales and client engagements will be required.

Solutions Engineer

• Provide day‑to‑day leadership, coaching, and mentoring to Solution Architects, ensuring clarity of expectations, consistent delivery, and professional growth.
• Conduct regular one‑on‑ones, performance evaluations, and development planning for team members.
• Foster a collaborative, high‑performance culture with a focus on accountability, continuous learning, and technical excellence.
• Coordinate workload distribution, ensuring appropriate resource allocation across pre‑sales engagements.
• Champion a people‑first leadership style that supports engagement, well‑being, and teamwork.
• Lead the development, documentation, and rollout of standardized Solution Architecture processes, templates, and best practices.
• Identify opportunities to automate repetitive tasks, increase efficiency, and improve solution consistency across the team.
• Implement scalable processes for solution design, estimation, handoff, and internal communication.
• Support the Bulletproof sales team by providing technical oversight for pre-sales activities and attending client meetings.
• Maintain expert knowledge of Bulletproof’s products and services, with a focus on MSP and MSSP, and the way BP is delivering these services with input from the divisional operational VPs.
• Guide team members in gathering client requirements, designing solutions, and following industry best practices.
• Review and approve technical specifications, design documents, and other architectural artifacts generated by the team.
• Oversee the development of accurate project scopes, timelines, and delivery expectations.
• Support webinars, onsite visits, seminars, events, and tradeshows as needed.
• Evaluate emerging technologies and lead the team in recommending innovative, efficient solutions.
• Act as the primary liaison between the Solution Architecture team and other departments, including Sales, MSP, and SOC Delivery, Professional Services, PMO, and Product Development.
• Establish clear communication channels to improve visibility, feedback loops, and alignment on project scope, timelines, and priorities.
• Provide timely updates, insights, and escalations to leadership and internal stakeholders.
• Ensure consistent, high-quality communication to clients, partners, and internal teams.

Team Lead, Pre-Sales Solutions Architect

Art Director

• Visualize & Create Value Through Content
• Translate technical capabilities into clear customer value and outcomes
• Create content that helps buyers quickly understand: What problem we solve, Why it matters, How we’re different
• Shape messaging that works both verbally and visually—headlines, callouts, diagrams, layouts, and supporting imagery
• Draft a wide range of content, including: Long-form case studies and success stories, Solution briefs, one-pagers, and sales assets, Website and landing page copy, Short-form social and campaign messaging
• Adjust tone and format depending on audience and channel
• Bring ideas to life through layout, imagery, and structure, not just copy
• Contribute directly to creative execution using Adobe Creative Suite
• Partner with the Marketing Director on visual storytelling and brand expression
• Update and manage website content using website platform (e.g. WordPress)
• Update and manage social content & posts via social channels (e.g. LinkedIn, Facebook, etc.)
• Ensure messaging and visuals are aligned across digital touchpoints

Marketing Manager – Content and Creative

• Act as a sales hunter, demonstrating the ability to contribute positively to selling services shortly after onboarding.
• Develop a trusted advisor status with key target accounts, customer stakeholders, and executive sponsors.
• Work closely with the internal and external GTM stakeholders like Marketing, Pre-Sales, Inside Sales, Sales Operations, and Service Delivery teams.
• Forecast and monitor key account metrics, including account and territory planning.
• Identify and expand opportunities within the territory, collaborating with the broader Sales Team when required, to ensure growth.
• Forge productive relationships with key personnel in partner accounts, e.g., Microsoft, Fortinet, Dell, Cisco, etc.
• Collaborate with cross-functional teams to ensure customer goals are met.
• Stay updated on product and service features, advantages, benefits, and selling points for effective communication.
• Maintain an understanding of the IT and Security service landscape, including key competitors, trends, and developments.
• Regular travel for sales and client engagements will be required.

Director

• Support operational strategy, service delivery vision, and performance objectives for Bulletproof’s Managed IT Services.
• Establish clear OKRs related to SLA performance, customer satisfaction, productivity, and team effectiveness.
• Implement and govern ITIL-aligned processes across Service Desk, Infrastructure, and Operations Center teams.
• Lead governance bodies such as Change Advisory Board, major incident reviews, and service quality councils.
• Maintain visibility into ticket queues, infrastructure performance, NOC/TOC event flows, and major incidents.
• Respond to elevated client escalations and guide high-impact incident resolution efforts.
• Analyze KPI trends, operational data, and client feedback to identify improvement initiatives.
• Sponsor and lead cross-functional projects such as new client onboarding, tool modernization, or launching new managed services.
• Oversee budgets, staffing models, capacity planning, and operational expenditure, providing cost saving recommendations.
• Act as a key liaison between Managed Services and Customer Success, Sales, Other Service Delivery, HR, and Finance teams.
• Lead, mentor, and develop the operations management team, including leaders for Service Desk, Infrastructure, and NOC/TOC.
• Ensure the organizational structure, capacity, and skillsets scale effectively with business growth.
• Ensure operations meet internal quality standards and align to industry best standards.
• Collaborate with security and compliance teams to prepare for and pass operational audits.
• Forecast operational demand and ensure adequate resources, tooling, and processes to support growth.
• Ensure resilience of services during major disruptions, maintaining continuity for clients.

Director – Managed Services

• Act as a client hunter, demonstrating the ability to contribute positively to service sales shortly after onboarding.
• Develop trusted relationships with key target accounts, client contacts and executive sponsors.
• Collaborate closely with internal and external go-to-market teams, including marketing, pre-sales, inside sales, commercial operations and service delivery.
• Forecast and track key account metrics, including account and territory planning.
• Identify and develop opportunities within the territory, collaborating with the extended sales team as needed to ensure growth.
• Build productive relationships with key partner account stakeholders such as Microsoft, Fortinet, Dell, Cisco, etc.
• Work with cross-functional teams to ensure client objectives are achieved.
• Stay up to date on product and service features, benefits and selling points to ensure effective communication.
• Maintain deep knowledge of the IT and security services industry, including major competitors, trends and developments.
• Regular travel for business activities and client meetings will be required.

Account Executive / Account Manager

Marketing Content Manager

Analyst

• Continuously monitor IT infrastructure, network systems, and applications for anomalies and performance issues using various monitoring tools.
• Analyze and triage incoming alerts to identify and assess the severity of incidents.
• Initiate and manage incident response processes, including escalation to specialized teams when necessary.
• Document and track incidents, including actions taken and resolution details.
• Perform initial diagnostics and troubleshooting of technical issues related to hardware, software, and network components.
• Provide timely and effective support to end-users and internal teams to resolve technical problems.
• Coordinate with other technical support teams, vendors, and service providers to address and resolve complex issues.
• Regularly review and analyze system performance metrics to identify potential improvements and optimize system performance.
• Implement and monitor performance tuning and maintenance activities to ensure optimal operation of IT systems.
• Update your team lead on any potential documentation improvements you notice and any process adjustment that may be needed.
• Generate and analyze reports on system performance, incidents, and resolution times to identify trends and areas for improvement.
• Act as a liaison between different technical teams, management, and end-users to facilitate effective communication and collaboration.
• Provide clear and concise updates on incident status and resolution progress to team members during shift change as well as periodic updates to the team lead.
• Adhere to organizational policies, procedures, and best practices related to IT operations and security.
• Ensure compliance with relevant regulations and standards in all operational activities.
• Participate in post-incident reviews and contribute to the development of preventive measures and process improvements.
• Stay current with emerging technologies, industry trends, and best practices to enhance TOC operations.
• Continuously enhance your technical skills and knowledge through professional development opportunities.

TOC Analyst

Network Engineer

• Architect secure WAN, LAN, WLAN, and SD‑WAN environments using FortiGate, FortiSwitch, and FortiAP platforms.
• Design, deploy & support enterprise wireless solutions
• Provide senior‑level technical escalation for complex network or security incidents.
• Support Bulletproof’s NOC environment and systems and provide best practice procedures for monitoring our clients
• Provide network capacity planning and availability analysis
• Support sales teams with pre‑sales engineering, solution scoping, and BoM creation.
• Conduct security assessments, firewall policy audits, and configuration hardening.
• Implement segmentation frameworks, micro‑segmentation, and NAC policies.
• Tune security profiles include Web Filtering, Anti-Malware, Application Control, and Intrusion Prevention.

Senior Network Consultant

Administration

• Own and administer the Halo platform as the central operational system.
• Consolidate workflows and features previously spread across multiple internal systems.
• Streamline processes to create a unified and efficient operational experience.
• Design scalable workflows, data structures, and automation within Halo.
• Define and maintain standards for configuration, data governance, and documentation.
• Translate business requirements into functional, maintainable platform capabilities.
• Build and optimize workflow automation to reduce manual effort.
• Improve request, change, asset, and service processes through configuration and scripting.
• Enhance user experience through forms, dashboards, and self-service components.
• Gather requirements, prioritize enhancements, and maintain a platform roadmap.
• Lead testing, release planning, and rollout of new features or changes.
• Configure and maintain contract, subscription, and billing workflows within Halo.
• Support reporting, reconciliations, and recurring processes.
• Build and maintain integrations between Halo and other internal systems.
• Establish governance for platform access, configuration, and auditability.
• Develop training materials and deliver platform onboarding for internal teams.
• Provide Tier 3 support for complex system or workflow issues.

ITSM Administrator

• Own and administer the Halo platform as the central operational system.
• Consolidate workflows and features previously spread across multiple internal systems.
• Design scalable workflows, data structures, and automation within Halo.
• Build and optimize workflow automation to reduce manual effort.
• Configure and maintain contract, subscription, and billing workflows within Halo.
• Build and maintain integrations between Halo and other internal systems.
• Establish governance for platform access, configuration, and auditability.
• Develop training materials and deliver platform onboarding for internal teams.
• Provide Tier 3 support for complex system or workflow issues.

• Own and administer the Halo platform as the central operational system.
• Consolidate workflows and features previously spread across multiple internal systems (e.g., quoting, billing, project/engagement management, contract/renewal workflows, resource scheduling, approvals).
• Streamline processes to create a unified and efficient operational experience.
• Design scalable workflows, data structures, and automation within Halo.
• Define and maintain standards for configuration, data governance, and documentation.
• Build and optimize workflow automation to reduce manual effort.
• Improve request, change, asset, and service processes through configuration and scripting.
• Gather requirements, prioritize enhancements, and maintain a platform roadmap.
• Configure and maintain contract, subscription, and billing workflows within Halo.
• Build and maintain integrations between Halo and other internal systems.
• Establish governance for platform access, configuration, and auditability.
• Promote platform best practices and continuous improvement.

Support Engineer

• Answer incoming calls for technical/customer service support.
• Respond to incoming e-mails concerning technical issues.
• Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
• Provide technical support of LAN, Desktop, and server devices.
• Maintain enterprise Microsoft environments.
• Create and manage tickets using service desk software.

Account Executive

Team Lead, Pre-Sales Solutions Architect

Marketing Manager – Content and Creative

Account Executive

Director – Managed Services

Account Executive / Account Manager

Marketing Content Manager

TOC Analyst

TOC Analyst

Senior Network Consultant

ITSM Administrator

ITSM Administrator

ITSM Administrator

Technical Analyst