Bulk™

Security Engineer

• Oversee the planning, design, implementation, monitoring, and maintenance of Bulk’s IT infrastructure, including on-premise and cloud-based systems (Google Workspace, Azure, network, firewall, VPN, etc)
• Ensure system reliability, resilience, performance, and secure configuration, and updates, adhering to industry best practices
• Lead infrastructure projects, from capacity planning to deployment, to support evolving business requirements
• Support 2nd and 3rd line issues, guiding troubleshooting and resolution in line with SLAs
• Create and maintain technical documentation, policies, and procedures, ensuring smooth handover to Service Desk teams
• Lead the incident response lifecycle, including managing security incidents and data breach containment, eradication, and post-mortem analysis.
• Serve as a dedicated Tier 3 escalation point for the Helpdesk team, providing expert advanced technical support and resolution for complex incidents.
• Develop and implement security measures to protect Bulk’s IT environment, continuously enhancing the security framework
• Monitor, investigate, and remediate security alerts, incidents, and Indicators of Compromise (IOCs)
• Conduct threat analysis to address new and emerging risks; deploy response strategies to mitigate vulnerabilities
• Manage and optimise security tools, including Next-Gen SIEM, SOAR, EDR/MDR/XDR, and cloud security solutions (CASB, ZTNA, SASE)
• Lead cybersecurity audits, compliance initiatives, and certification efforts (Cyber Essentials, ISO 27001)
• Perform regular vendor security assessments and coordinate with stakeholders on secure technology solutions.

IT Infrastructure and Security Engineer

Engineer

• Reporting into the UK Manufacturing and Global Development Manager
• Responsible for continuity of the Manufacturing operation through the reliability of all assets
• Proactive maintenance ownership, building a bottom-up PPM programme and ensuring spares inventory availability
• Implement an exemplary PPM programme for the Bulk manufacturing process
• Upkeep a CMMS to track and monitor the efficiency of existing systems and identify improvements
• Manage multiple projects across the site during demand peaks
• Control spare parts inventory when required by the business
• Manage and coordinate external contractors on specific projects
• Full project management for the implementation of new processes
• Conduct root cause analysis investigations and provide suggestions to mitigate risks
• Understand regulations around equipment reliability and action reasonable causes for concern
• Collect and analyse downtime data in accordance with systems mentioned
• Manage Engineering budget and ensure we remain within our forecast
• Suggest process improvements during times of high demand
• Communicate effectively across the team when handling new or existing projects

Lead Manufacturing Engineer

Customer Success Manager

• Define the multi-market CRM strategy across email, SMS, push/in-app (and direct mail where effective), aligned to brand and commercial goals.
• Build and own the lifecycle blueprint: onboarding, replenishment, cross-sell/upsell, win-back, loyalty, referrals, seasonal moments, and product launches.
• Translate strategy into a quarterly roadmap with clear hypotheses, testing plans, and revenue/LTV targets.
• Oversee always-on automation and high-impact campaigns - from segmentation through creative brief, QA, send, and post-analysis.
• Champion personalisation (behavioural, preference, and predictive signals) and dynamic content to improve relevance and conversion.
• Maintain a disciplined testing culture (subject lines, send-time, content, segmentation, offer design, channel mix) with statistically sound reads.
• Partner with Data & Analytics to shape audience strategy, RFM cohorts, and replenishment cadences; ensure accurate attribution and forecasting of CRM revenue.
• Track and report core KPIs: deliverability, open/click-through, conversion, AOV, repeat rate, churn, LTV, list growth, opt-out, and channel ROI.
• Ensure data quality and hygiene; own profiling and preference management to fuel better decisions.
• Be the senior business owner for our ESP/CDP and adjacent tooling (e.g., messaging, onsite personalisation, survey/UGC, loyalty).
• Safeguard deliverability and sender reputation (list hygiene, sunsetting, consent capture, domain authentication: SPF/DKIM/DMARC).
• Lead, coach, and develop three CRM Executives - clear goals, meaningful feedback, and progression pathways.
• Create high-quality briefs and work collaboratively with Performance Marketing, Creative, Brand, Product, and eCom to land integrated customer journeys.
• Own budgeting and forecasting for CRM, ensuring efficient channel spend and confident revenue forecasts.
• Ensure compliance with UK GDPR, PECR, and market-specific privacy laws; partner with Legal/Compliance on consent, retention, and data usage.
• Uphold brand standards and champion an inclusive, customer-first tone of voice.

Senior CRM Manager

Performance Marketing

• Build, optimise and grow ad campaigns on Google Ads, Microsoft Ads, Meta Ads, Affiliate networks, TikTok, and YouTube following in-house training.
• Analyse campaign results, extract meaningful insights and develop a science-based approach to optimisation and testing.
• Work with Senior Paid Media Manager to ensure campaigns follow best practices and align with acquisition strategy and growth targets.
• Provide data-driven insights to the Brand team on campaign performance.
• Liaise with affiliate partners and prospects.
• Collaborate with eCommerce, Product, and Studio teams to ensure high level of cross-team collaboration.

Paid Media Executive

Vice President

• Define and execute product strategy that meets market and customer needs, aligns with financial and operational goals, and delivers a compelling value proposition
• Lead competitive and market analysis to stay ahead of trends, track competitors, and guide strategic decisions
• Develop robust business cases and financial models in collaboration with cross-functional teams, aligning product plans with CAPEX/OPEX and pricing strategies
• Drive new site development by partnering with business development to identify and secure future growth opportunities
• Craft go-to-market strategies that resonate with customers, working closely with marketing and sales to ensure successful launches
• Champion continuous improvement by tracking KPIs, refining product performance, and promoting a customer-first mindset across the organization
• Inspire product leadership by fostering a collaborative, inclusive, and innovative product culture
• Work closely with colleagues across the company to turn market insights into product strategies and coordinate initiatives

IT Infrastructure and Security Engineer

Lead Manufacturing Engineer

Senior CRM Manager

Paid Media Executive

VP, Product Strategy