Built

Senior Marketplace Operations Associate

Built

full-time

Posted on:

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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Salary

💰 $100,000 - $120,000 per year

Job Level

Senior

About the role

  • Own the end-to-end vendor onboarding workflow: document collection, compliance verification, payment setup, and training.
  • Maintain and improve inspector coverage, performance tracking, and network quality as order volume grows.
  • Manage order exception handling, reassignments, and issue resolution day to day.
  • Build and maintain dashboards that give the team real-time visibility into order status and operational health.
  • Work with the product team to replace manual workarounds with in-product solutions as they become available.
  • Partner with the accounting and analytics teams to map, document, and automate a currently manual billing process.
  • Own billing accuracy and help drive the transition from a manual monthly cycle to an automated engine.
  • Translate documented processes into clear requirements for the product and engineering teams.
  • Identify and implement automation opportunities across the team's operational toolkit throughout the year.

Requirements

  • 4+ years of experience in business operations, consulting, or a high-growth startup environment with broad, hands-on responsibilities.
  • Strong analytical capabilities, including advanced proficiency in Excel or Google Sheets, with the ability to turn data into actionable insights.
  • Demonstrated ability to operate independently in fast-paced, ambiguous environments and build structure where no clear playbook exists.
  • Proven track record of using data to diagnose problems, identify trends, and drive informed operational decisions—not just report on outcomes.
  • Excellent communication skills, with the ability to clearly translate complex operational and technical concepts for both cross-functional stakeholders and non-technical customers.
  • Ability to own and drive workstreams end-to-end, influencing cross-functional teams to achieve results.
  • Skilled in building and managing customer relationships with professionalism and empathy, confidently navigating conflict and not hesitating to engage directly with customers.
Benefits
  • Health insurance
  • 401k with match and expedited vesting
  • Unlimited PTO policy
  • Robust compensation package, including equity in the form of stock options
  • Learning Grant program to support ongoing professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor onboardingcompliance verificationperformance trackingdashboard buildingautomationbilling accuracydata analysisExcelGoogle Sheetsprocess documentation
Soft Skills
analytical capabilitiesindependent operationcommunication skillsrelationship managementconflict navigationinfluencing teamsproblem diagnosistrend identificationactionable insightsprofessionalism