Built

Client Support Representative

Built

full-time

Posted on:

Location Type: Hybrid

Location: Nashville • Tennessee • United States

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Salary

💰 $45,000 - $65,000 per year

About the role

  • Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions.
  • Escalate complex issues to senior team members as needed.
  • Collect data using monitoring and support tools to identify root causes and drive resolutions.
  • Log and categorize incidents in a ticketing system to extract valuable customer and product insights.
  • Document resolutions and contribute to improving internal and client-facing knowledge bases.
  • Continuously expand your understanding of Built’s products, services, and tools.
  • Advocate for customers and provide insights to enhance their experience.
  • Maintain professionalism and confidentiality in all customer interactions.
  • Meet performance metrics, including response time and customer satisfaction.
  • Collaborate with the team to streamline support processes and raise standards.

Requirements

  • 2+ years of experience in technical support, help desk, or customer service, preferably in software or financial services.
  • Strong problem-solving skills and a customer-first approach.
  • Exceptional communication skills, able to explain technical concepts to non-technical users.
  • Familiarity with customer support tools (e.g., Salesforce, Zendesk), Jira, and Google Suite is a plus.
Benefits
  • Competitive benefits including: uncapped vacation, health, dental & vision insurance
  • 401k with match and expedited vesting
  • Robust compensation package, including equity in the form of stock options
  • Flexible working hours, paid family leave, ERGs & Mentorship opportunities
  • Learning grant program to support ongoing professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingdata collectionincident loggingproblem-solvingcustomer service
Soft Skills
communicationcustomer-first approachprofessionalismconfidentialitycollaboration