Guest Liaison, Property Manager Support
Buddle Findlay
Swift
Reservations Manager
Buddle Findlay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person.
- Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings.
- Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival.
- Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution.
- Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels.
- Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in/check-out times.
- Collect, log, and share guest feedback to support continuous improvement of guest experiences.
- Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders.
- Support the team by completing ad-hoc tasks and responsibilities as required by management.
Requirements
- Minimum of 3 years’ experience in guest reservations, short-term rentals, property management, or a related hospitality role.
- Warm, empathetic, and professional in all interactions, with a passion for delivering exceptional service.
- Strong interpersonal and communication skills across phone, email, software, and in-person channels.
- Accurate in managing reservations, payments, and service requests.
- Proactive in resolving guest issues, finding fair solutions, and maintaining positive relationships.
- Previous experience in customer service or hospitality, demonstrating professionalism and commitment to guest satisfaction.
- Proficient with booking management platforms such as Airbnb, Booking.com, and direct booking systems; experience with Guesty, Breezeway, Suite-Op, Google Suite, Notion, and Slack is highly regarded.
- Willing to take on additional responsibilities, learn new skills, and grow with the company.
Benefits
- Health insurance
- Internet allowance
- KPI incentive program
- Fortnightly virtual happy hour
- Annual group offsites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
guest reservationsproperty managementpayment processingmaintenance request managementcustomer service
Soft skills
empathyprofessionalisminterpersonal skillscommunication skillsproblem-solvingproactivityteam support
