SOC Manager
Treant
Cyber SecurityFirewallsSplunk
Guest Liaison, Property Manager Support
Buddle Findlay
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Swift
About the role
- Respond promptly and professionally to guest inquiries across multiple booking platforms (Airbnb, Booking.com, VRBO, Company Website).
- Vet potential guests to ensure they meet our booking criteria and review guest profiles and bookings for any potential red flags.
- Proactively communicate with guests throughout their booking journey, providing clear instructions, local recommendations, and addressing any concerns.
- Complete accurate and insightful guest reviews on booking platforms and collect guest feedback to enhance the overall guest experience.
- Manage the company email inbox, responding to inquiries and forwarding or assigning emails to relevant team members.
- Answer, log, and action guest phone calls, offering helpful solutions and escalating issues as needed.
- Address guest maintenance requests promptly and efficiently by liaising with property managers and logging them into the Maintenance portal for swift resolution.
- Utilize Homehero software to manage guest bookings, communications, up-to-date property information, and tasks.
- Maintain and update property information and documentation in Google Drive.
- Identify areas for enhancement in the guest experience and implement solutions to improve service.
- Adhere diligently to company policies and procedures, maintaining high standards of professionalism and service.
- Collaborate effectively with the team to ensure seamless guest experiences across all touchpoints.
- Complete other tasks assigned by the team as needed.
- Stay up-to-date on industry trends and best practices in short-term rentals.
- Foster a positive and collaborative team environment.
Requirements
- 1-2 years of experience in short-term rental operations, guest communications, hospitality, and property management
- Excellent written and verbal communication skills, with a proven track record in customer service or hospitality.
- Strong organizational and time management abilities with meticulous attention to detail.
- Ability to thrive in a fast-paced environment, multitasking, prioritizing tasks, and meeting deadlines effectively.
- Proficiency in various booking platforms, property management software, and communication tools such as Homhero, Google Drive, Gmail, Airbnb, Booking.com, and VRBO preferred.
- Positive and enthusiastic attitude, coupled with a solution-oriented approach and a passion for exceeding guest expectations.
- Ability to work both independently and collaboratively as part of a team.
Benefits
- Health insurance
- Internet allowance
- KPI incentive program
- Fortnightly virtual happy hour
- Annual group offsites
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
guest communicationsproperty managementshort-term rental operationscustomer service
Soft skills
written communicationverbal communicationorganizational skillstime managementattention to detailmultitaskingprioritizationsolution-orientedteam collaborationpositive attitude
