Energy Efficiency Project Coordinator
Resource Innovations
Technical Services Support Manager, HVAC/R
Budderfly
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $100,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, mentor, and develop a team of technical service professionals; conduct meetings, performance reviews, and training
- Oversee day-to-day technical services operations including scheduling, workload balancing, and performance monitoring
- Define, monitor, and drive KPIs such as response time, resolution time, first-time fix rate, customer satisfaction, and technician utilization
- Analyze performance data and provide regular reporting to senior leadership on team performance and trends
- Serve as primary escalation point for complex technical issues and provide hands-on technical support as needed
- Collaborate with engineering, project management, product, and customer success to address systemic or recurring issues
- Develop and implement standard operating procedures to improve service efficiency and ensure compliance with safety, regulatory, and company standards
- Maintain knowledge of HVAC-R/Electrical technology trends and best practices; ensure compliance with safety standards
- Work occasional evenings, weekends, and holidays as required for escalations
Requirements
- Results-driven and experienced Technical Services Manager HVAC/R
- Strong leadership and team development skills (lead, mentor, develop technical service professionals)
- Deep technical knowledge of HVAC-R / Electrical technologies and best practices
- Proven ability to manage service performance against KPIs (response time, resolution time, first-time fix rate, customer satisfaction, technician utilization)
- Experience with escalation handling and providing hands-on technical support
- Ability to collaborate cross-functionally with engineering, project management, product, and customer success
- Flexibility in scheduling including occasional evening, weekend and holiday work
- Maintain up-to-date knowledge of HVAC-R / Electrical technology trends and best practices
