Service Manager
American Campus Communities
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
- Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility.
- Manage work order processes, including execution, system close-out, verification, and vendor coordination.
- Oversee property turn process and preparedness, and contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
- Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
- Ensure property has adequate planning and response for inclement weather.
- Collaborate with nearby ACC properties to share resources and support as needed.
- Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
- Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
- Manage maintenance performance to budget, in partnership with supervisor and regional support team.
- Conduct performance evaluations of direct reports and performance discussions with team members.
- Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
- Ensure that any vacant retail spaces are well-maintained and ready for showings and communicate effectively with retail tenants regarding maintenance and timely updates.
- Maintain property signage and curb appeal; manage contracts for services and vendors like snow removal, landscaping, etc.
- Assess inventory and ensure proper resource allocation; maintain clean and orderly environment including shops, mechanical rooms, storage and back-of-house areas.
- Maintain key control oversight, including key box access.
- Carry out supervisor responsibilities including interviewing, hiring, training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Requirements
- HVAC certification preferred
- 2-3 years’ proven mid to high-level tech experience in residential facilities maintenance
- Management experience preferred
- Strong organizational, communication, and leadership skills
- Experience interviewing, hiring, training, and developing employees
- Ability to plan, assign, and direct work; appraise performance; reward and discipline employees
- Ability to coach, train and develop a team while managing workflow and project prioritization