American Campus Communities

Service Manager

American Campus Communities

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
  • Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility.
  • Manage work order processes, including execution, system close-out, verification, and vendor coordination.
  • Oversee property turn process and preparedness, and contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
  • Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
  • Ensure property has adequate planning and response for inclement weather.
  • Collaborate with nearby ACC properties to share resources and support as needed.
  • Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
  • Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
  • Manage maintenance performance to budget, in partnership with supervisor and regional support team.
  • Conduct performance evaluations of direct reports and performance discussions with team members.
  • Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
  • Ensure that any vacant retail spaces are well-maintained and ready for showings and communicate effectively with retail tenants regarding maintenance and timely updates.
  • Maintain property signage and curb appeal; manage contracts for services and vendors like snow removal, landscaping, etc.
  • Assess inventory and ensure proper resource allocation; maintain clean and orderly environment including shops, mechanical rooms, storage and back-of-house areas.
  • Maintain key control oversight, including key box access.
  • Carry out supervisor responsibilities including interviewing, hiring, training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Requirements

  • HVAC certification preferred
  • 2-3 years’ proven mid to high-level tech experience in residential facilities maintenance
  • Management experience preferred
  • Strong organizational, communication, and leadership skills
  • Experience interviewing, hiring, training, and developing employees
  • Ability to plan, assign, and direct work; appraise performance; reward and discipline employees
  • Ability to coach, train and develop a team while managing workflow and project prioritization
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