American Campus Communities

Marketing

• Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution.
• Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up.
• Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour.
• Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard.
• Assist with office administrative tasks, including package management.
• Coordinate the planning, preparation, and implementation of all lease up events (athletic events, housing fairs, orientations, open houses, etc.), renewal events, and resident programs.
• Execute the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy and revenue; this includes using traditional, digital, and social marketing mediums.
• Create and post engaging and visually appealing social media content for all approved company channels in accordance with company standards.
• Audit property websites and digital channels and listings for accuracy and expected visual standards.
• Produce and submit all required reporting to supervisor and support teams for approval to distribute as needed.
• Coordinate room assignments and roommate matching, where needed.
• Build and maintain relationships with local business, community leaders, university partners, etc.
• Remain knowledgeable of market trends, market performance, new construction in area, enrollment, etc.
• Partner closely with service team to ensure property is consistently well-maintained and meets curb appeal standards.
• Other duties as assigned by manager.
• This position may be subject to an on-call rotation.

Marketing and Resident Experience Specialist

Community Manager

• Conduct all functions necessary to close the sale: make appointments, generate leads, conduct tours, maintain show rooms, and complete prospect follow-up.
• Give leasing tours, answer leasing phone calls, and process online inquiries; complete guest cards and enter data into Salesforce.
• Participate in orientation marketing, housing fairs, open houses, social media initiatives, and renewal marketing campaigns.
• Plan and execute social media strategies, create and publish content, and interact with resident communities and target audiences.
• Keep community clean by surveying common areas; report life safety hazards or maintenance concerns immediately.
• Become acquainted with residents and serve as a resource for residents and parents regarding the property and local university.
• Respond to and document resident behaviors that violate law or lease; enforce safety, emergency, and fire evacuation policies.
• Participate fully in Turn, Move-In, and Move-Out processes and make-ready activities (cleaning, painting, furniture assembly, light repairs).
• Work assigned administrative office shifts and Community Assistant On-Call shifts as scheduled; attend staff meetings and training; assist with recruitment and training of new staff.

Community Assistant

• Understand, support, and abide by all American Campus Communities policies and procedures while providing unparalleled customer service and respect for residents.
• Conduct and participate in functions related to filling and/or leasing bed spaces: appointments, generating leads, social media initiatives, conducting tours, and closing sales.
• Work a structured administrative shift each week in office/leasing/business center as determined by supervisor.
• Work assigned Community Assistant On-Call shifts including weekdays, weekends, holidays, and overnight as required.
• Participate fully in preparation and administration of Turn, Move-In, and Move-Out; assist with make-ready tasks and grounds/common area maintenance.
• Survey common areas for cleanliness and report life safety hazards or maintenance concerns immediately.
• Plan, attend, document and evaluate community social, recreational, and educational events; contribute to community newsletter.
• Respond to and document lease or law violations, enforce community safety and emergency procedures, mediate conflict, and provide resident referrals.
• Perform leasing & marketing tasks: give leasing tours, process inquiries, complete guest cards, enter prospects into Salesforce or leasing systems, and support renewal and on-campus marketing efforts.
• Complete room/apartment inventories, key checks, common area inventories, distribute materials, submit required reports, and accurately conduct student census as needed.

Operations

• Manage work order intake and ensure timely responses from maintenance staff, including effective record-keeping, communication and follow-up.
• Act as a dispatcher for maintenance technicians as needed.
• Track work order response times to meet standards for routine, emergency, and preventative maintenance.
• Assist supervisor and Service Manager in the planning, preparation, and implementation of successful turnover processes.
• Collaborate with the Service Manager to maintain facilities plans and generate work orders for preventative maintenance.
• Compile and verify resident damage charges during the year and during turnover, applying to resident accounts and ensuring accuracy in billing.
• Investigate and respond to contested resident charges, providing documentation to supervisor and Service Manager.
• Schedule apartment entries and deliver notices for inspections and maintenance.
• Support accounts receivable processes, including data entry and resident follow-up.
• Assist in maintaining inventory of supplies, materials, and equipment for facilities operations, ensuring cost control.
• Assist with ordering, receiving, and verifying shipments of supplies.
• Uphold confidentiality of property information and adhere to key policy.
• Serve as an American Campus representative and liaison in all interactions.
• Other duties as assigned by supervisor.

Property Operations Specialist

Accounting Manager

• Supervise, mentor, and train a team of Property Accounting team members.
• Ensure internal accounting standards and control processes align with American Campus Community goals and GAAP.
• Review, coordinate and complete preparation of accurate books and records for owned and third party managed properties.
• Manage consolidated portfolio reconciliations, create reconciliation workbooks, and improve reconciliation efficiencies.
• Oversee timely and accurate completion of property close folders, property financials, and balance sheet reconciliations.
• Perform review functions during end of month close of property financials and consolidated reconciliations.
• Work with Property Accounting leaders to allocate and prioritize team functions and responsibilities.
• Assist Financial Operations and other departments with information requests and questions.
• Manage special projects and drive process changes for greater efficiencies.
• Consult with Accounting leadership on technical accounting matters and coordinate audit requests.
• Evaluate and recommend improvements to internal accounting and control processes.
• Carry out supervisory responsibilities including interviewing, hiring, training, appraising, rewarding and disciplining employees.
• Serve as an American Campus representative and liaison in all interactions.
• Comply with Photo, Video and Voice Recording Policy for certain activities.

Property Accounting Manager

• ACC is seeking a proactive Marketing and Resident Experience Specialist to maximize and drive revenue through strategic marketing and leasing efforts. This role balances marketing initiatives with comprehensive leasing responsibilities, including conducting tours, coordinating move-ins, and managing room assignments. You’ll amplify resident engagement and oversee community events - essential in creating a vibrant living environment to maintain high occupancy and retention rates. You’ll be an integral part of creating an exceptional living experience for our residents.
• Job Responsibilities: Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution.; Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up.; Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour.; Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard.; Assist with office administrative tasks, including package management.; Coordinate the planning, preparation, and implementation of all lease up events (athletic events, housing fairs, orientations, open houses, etc.), renewal events, and resident programs.; Execute the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy and revenue; this includes using traditional, digital, and social marketing mediums.; Create and post engaging and visually appealing social media content for all approved company channels in accordance with company standards.; Audit property websites and digital channels and listings for accuracy and expected visual standards.; Produce and submit all required reporting to supervisor and support teams for approval to distribute as needed.; Coordinate room assignments and roommate matching, where needed.; Build and maintain relationships with local business, community leaders, university partners, etc.; Remain knowledgeable of market trends, market performance, new construction in area, enrollment, etc.; Partner closely with service team to ensure property is consistently well-maintained and meets curb appeal standards.; Other duties as assigned by manager. This position may be subject to an on-call rotation.

• ACC is seeking a proactive Marketing and Resident Experience Specialist to maximize and drive revenue through strategic marketing and leasing efforts. This role balances marketing initiatives with comprehensive leasing responsibilities, including conducting tours, coordinating move-ins, and managing room assignments. You’ll amplify resident engagement and oversee community events - essential in creating a vibrant living environment to maintain high occupancy and retention rates.
• Job Responsibilities:
• Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution.
• Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up.
• Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour.
• Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard.
• Assist with office administrative tasks, including package management.
• Coordinate the planning, preparation, and implementation of all lease up events (athletic events, housing fairs, orientations, open houses, etc.), renewal events, and resident programs.
• Execute the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy and revenue; this includes using traditional, digital, and social marketing mediums.
• Create and post engaging and visually appealing social media content for all approved company channels in accordance with company standards.
• Audit property websites and digital channels and listings for accuracy and expected visual standards.
• Produce and submit all required reporting to supervisor and support teams for approval to distribute as needed.
• Coordinate room assignments and roommate matching, where needed.
• Build and maintain relationships with local business, community leaders, university partners, etc.
• Remain knowledgeable of market trends, market performance, new construction in area, enrollment, etc.
• Partner closely with service team to ensure property is consistently well-maintained and meets curb appeal standards.
• Other duties as assigned by manager.
• This position may be subject to an on-call rotation.

• Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution
• Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up
• Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour
• Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard
• Assist with office administrative tasks, including package management
• Coordinate the planning, preparation, and implementation of all lease up events, renewal events, and resident programs
• Execute established sales and marketing strategies using traditional, digital, and social marketing mediums
• Create and post engaging and visually appealing social media content for approved company channels
• Audit property websites and digital channels and listings for accuracy and expected visual standards
• Produce and submit all required reporting to supervisor and support teams
• Coordinate room assignments and roommate matching
• Build and maintain relationships with local businesses, community leaders, and university partners
• Monitor market trends, market performance, new construction, and enrollment
• Partner closely with service team to ensure property meets curb appeal standards
• Reports to Director of Property Management

Manager

• Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
• Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility.
• Manage work order processes, including execution, system close-out, verification, and vendor coordination.
• Oversee property turn process and preparedness, and contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
• Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby ACC properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget, in partnership with supervisor and regional support team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure that any vacant retail spaces are well-maintained and ready for showings and communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal; manage contracts for services and vendors like snow removal, landscaping, etc.
• Assess inventory and ensure proper resource allocation; maintain clean and orderly environment including shops, mechanical rooms, storage and back-of-house areas.
• Maintain key control oversight, including key box access.
• Carry out supervisor responsibilities including interviewing, hiring, training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Service Manager

• Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience
• Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives
• Conduct performance evaluations of direct reports and performance discussions with team members
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports
• Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts meet company standards; serve as lease executor if applicable
• Direct team’s marketing efforts, ensuring successful events and programs and auditing website accuracy and visual standards
• Manage resident feedback and survey processes and create action plans for improvement
• Manage property administrative needs including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts
• Partner with Service Manager to ensure property maintenance and curb appeal and to own property financials including purchasing and budget performance
• Ensure consistent communication with University partners and represent ACC at resident functions and marketing events
• Oversee resident communication, rent collection and eviction processes in partnership with centralized services
• Resolve resident conflicts and disputes and maintain key control oversight
• Perform other duties as assigned by manager

Resident Experience Manager

• The Service Manager is a key member of the property leadership team, ensuring the efficient operation and maintenance of their assigned property. This role focuses on managing a team to help enhance resident experiences and maintain high maintenance standards. In this role, you will lead the service, groundskeeping, and housekeeping staff and operations.
• Manage the entire facilities maintenance team to enhance the resident experience, including managing the process for efficient execution of work orders, preventative maintenance, and vendor management at assigned property.
• Recruit, hire, supervise, train, and develop team members and conduct cross-training for operational flexibility. Create a positive and engaging workplace for teams.
• Manage work order processes, including execution, system close-out, verification, and vendor coordination.
• Oversee property turn process and preparedness, as well as contract and manage vendors for efficient execution; assist Property Manager with hindsight in preparation for upcoming year.
• Own the preventative maintenance plans for property; schedule, delegate, and track tasks to ensure completion.
• Ensure property has adequate planning and response for inclement weather.
• Collaborate with nearby ACC properties to share resources and support as needed.
• Develop and supervise an inspection program for public areas and resident apartments to ensure ACC’s maintenance standards are consistently met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• Manage maintenance performance to budget, in partnership with supervisor and regional support team.
• Conduct performance evaluations of direct reports and performance discussions with team members.
• Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
• Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
• Ensure that any vacant retail spaces are well-maintained and ready for showings.
• Communicate effectively with retail tenants regarding maintenance and timely updates.
• Maintain property signage and curb appeal, ensuring high standards.
• Manage contracts for services and vendors like snow removal, landscaping, etc.
• Assess inventory and ensure proper resource allocation at assigned property.
• Ensure teams maintain clean and orderly environment, including shops, mechanical rooms, storage and back-of-house areas.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.
• Supervisory Responsibilities: Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

• Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution
• Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up
• Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour
• Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard
• Assist with office administrative tasks, including package management
• Coordinate the planning, preparation, and implementation of all lease up events, renewal events, and resident programs
• Execute established sales and marketing strategies using traditional, digital, and social marketing mediums
• Create and post engaging and visually appealing social media content for approved company channels
• Audit property websites and digital channels and listings for accuracy and visual standards
• Produce and submit all required reporting to supervisor and support teams for approval and distribution
• Coordinate room assignments and roommate matching where needed
• Build and maintain relationships with local businesses, community leaders, university partners
• Remain knowledgeable of market trends, market performance, new construction in area, enrollment
• Partner closely with service team to ensure property is well-maintained and meets curb appeal standards
• Serve as an American Campus representative and liaison in all interactions
• Certain activities may be photographed and/or video and audio recorded for quality control and/or training purposes; compliance with the Photo, Video and Voice Recording Policy is a condition of employment
• Other duties as assigned by manager
• This position may be subject to an on-call rotation

• Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution.
• Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up.
• Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour.
• Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard.
• Assist with office administrative tasks, including package management.
• Coordinate the planning, preparation, and implementation of all lease up events, renewal events, and resident programs.
• Execute established sales and marketing strategies using traditional, digital, and social marketing mediums.
• Create and post engaging and visually appealing social media content for approved company channels.
• Audit property websites and digital channels and listings for accuracy and visual standards.
• Produce and submit all required reporting to supervisor and support teams.
• Coordinate room assignments and roommate matching where needed.
• Build and maintain relationships with local businesses, community leaders, and university partners.
• Remain knowledgeable of market trends, market performance, new construction in area, enrollment, etc.
• Partner closely with service team to ensure property is consistently well-maintained and meets curb appeal standards.
• Other duties as assigned by manager; position may be subject to an on-call rotation.
• Reports to Resident Experience Manager.

• Maximize revenue and drive occupancy through marketing efforts, exceptional customer service, and leasing execution.
• Execute the leasing process for prospective residents, including appointments, leads, tours, maintaining show rooms, and completing prospect and future resident follow-up.
• Give informative property tours to potential prospects onsite and create value by anticipating needs and addressing objectives to close the tour.
• Maintain accurate and current prospect traffic and leasing data in all required systems and platforms; complete administrative requirements for move-ins and move-outs to company standard.
• Assist with office administrative tasks, including package management.
• Coordinate the planning, preparation, and implementation of all lease up events (athletic events, housing fairs, orientations, open houses, etc.), renewal events, and resident programs.
• Execute the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy and revenue; this includes using traditional, digital, and social marketing mediums.
• Create and post engaging and visually appealing social media content for all approved company channels in accordance with company standards.
• Audit property websites and digital channels and listings for accuracy and expected visual standards.
• Produce and submit all required reporting to supervisor and support teams for approval to distribute as needed.
• Coordinate room assignments and roommate matching, where needed.
• Build and maintain relationships with local business, community leaders, university partners, etc.
• Remain knowledgeable of market trends, market performance, new construction in area, enrollment, etc.
• Partner closely with service team to ensure property is consistently well-maintained and meets curb appeal standards.
• Other duties as assigned by manager.
• This position may be subject to an on-call rotation.
• Report to the Resident Experience Manager and support resident engagement and community events to maintain high occupancy and retention.