American Campus Communities

Technical Project Manager

• The Project Manager is responsible for crafting and delivering technology-enabled solutions via projects that are well defined, well structured, and that adhere to best practices. The Project Manager guides the overall course of the project from strategy and vendor selection and directly creates details to include, but not limited to: project plans, detailed requirements, business process design, test cases, etc. This role collaborates with technology architects and leads to ensure that technology design and business requirements remain in sync.******Job Responsibilities: (Other Duties May Be Assigned)******
• - Drive and manage assigned projects tied to enterprise-wide tech roadmap.
• - Identify and/or mitigate risk and manage dependencies with competing project initiatives.
• - Monitor and/or manage vendors and vendor relationships to include, but not limited to: statement of work (SOW) development and adherence, managing invoicing and resources, etc.
• - Oversee project level budget and collaborate with the Project Management Office (PMO) to ensure the project stays on budget.
• - Provide project status update to IT leadership and Project Management Office (PMO) as required including, but not limited to: program schedule, delivery milestones, estimated completion dates, program risks, resource utilization, etc.
• - Create, manage, and deliver projects with strong stakeholder alignment and buy-in including strategy, scope, timeline, and measurable key performance indicators (KPI).
• - Drive close project collaboration across business, technology, and third-party teams.
• - Responsible for creating project plans, communicating them to stakeholders, and keeping the plans updated.
• - Mediate conflicting development priorities among cross-functional teams to keep the team focused on delivery.
• - Actively map, study and address project risks and issues by elaborating a mitigation and/or response plan.
• - Responsible for creating Gate Deck presentations to apply best practices and capture ideas effectively to standards with limited coaching.
• - Identify resource and equipment requirements for assigned projects to include, efficient capacity planning, managing software and hardware availability for assigned projects.
• - Contribute to the continuous improvements in the Company Collaboration Framework and project management practices.
• - Create appropriate project artifacts to include, but not limited to: project requirements, business goals etc. in the standard toolsets for managed projects.
• - Responsible for creating functional requirements to include, but not limited to: product description, defining product features, user requirements, etc. and present them as user stories.
• - Create**,** write, and execute test cases that tie to design requirements and record results with direct traceability to user stories.
• - Prepare, present, distribute project information to all levels in the Company, as well as others both internal and external stakeholders.
• - Ability to create, define, and explain UML (Unified Modelling Language) and modelling experience to communicate a standard way of visualizing the design of a system.
• - Learn and have knowledge for the business domain areas of projects assigned to properly ensure the business key performance indicator (KPI) goals of a project sponsor and stakeholder are met.
• - Responsible for contributing to good practices for version control of artifacts including tracking, managing, updates and/or changes to software code.
• - Collaborate with the Technology Team to include, but not limited to: Enterprise Architect, Business Analyst, Technology Architects, QA Engineer etc. to document project artifacts including deployment model, sequence diagrams, etc.
• - Assist with managing software defects and enhancement request.
• - Assist and contribute to software deployment plans.
• - Manage, support, and synthesize the work of project team members.

IT Project Manager

Learning and Development

• Support the creation and preparation of training presentations, materials, and resources under the guidance of senior training staff, ensuring alignment with Company objectives.
• Assist in the development and delivery of live training sessions, both in-person and virtual, including scheduling, hosting, and follow-up activities.
• Help develop effective online training courses using modern instructional design tools and adult learning principles to maximize knowledge transfer.
• Create, maintain, and update new and existing training courses and materials by following established templates and guidelines, while evaluating training effectiveness and identifying opportunities for improvement.
• Develop and maintain a solid understanding of core property operations and initiatives to effectively support training efforts, materials, and resources.
• Assist in reviewing and updating training materials, policies, and documentation to ensure accuracy, consistency, and relevancy, following direction from senior staff.
• Track training attendance, completion rates, and compliance metrics, escalating any issues to senior team members as needed.
• Conduct preliminary research on training topics, gathering relevant information to support content development and delivery. This includes understanding business applications, systems and processes, policies and procedures, implementation requirements, troubleshooting, reporting, accountability measures, and applicable laws and regulations.
• Execute assigned training initiatives as directed by department leadership, including scheduling and coordination with business owners, creation and review of presentation materials, delivery of live or recorded sessions, development of supplemental resources, and follow-up processes.
• Collaborate with business units on training and communications related to system implementations and policy or procedural rollouts, including scheduling, defining learning objectives, and developing training materials.
• Assist in the annual and ad-hoc review and updating of policies, manuals, supporting documentation, curriculum, and compliance measures to ensure ongoing accuracy and consistency.
• Support the day-to-day administration of the Learning Management System (LMS), including content management, auto-assignments, auditing, reporting, compliance tracking, and interface updates.
• Provide administrative support for corporate training projects and events, including conference planning and logistics coordination.
• Build and maintain positive working relationships with employees across departments to foster engagement and support training initiatives.
• Stay informed on emerging trends and best practices in learning and development and share relevant insights with the team.
• Assist in corporate projects as needed.

Associate Training Manager

Human Resources

• Oversee all facilities training programs, including curriculum development and content creation (videos, guides, resources, etc.).
• Lead monthly service manager training sessions (onsite) and support regional initiatives.
• Revamp and audit facilities training programs to ensure relevance and effectiveness.
• Partner with Director of Facilities Operations to provide oversight and confirmation of travel arrangements for field manager training.
• Oversee facilities new hire onboarding status, ensuring timely completion and attendance across all regions.
• Own and manage the learning management system (LMS), ensuring accurate tracking, reporting, and functionality for training purposes.
• Track training progress for facilities-related assignments and communicate updates to Regional Directors of Facilities (RDOFs).
• Assign facilities training to field teams in partnership with property operations and oversee compliance with deadlines; work closely with HR on other training needs.
• Review work order patterns with supervisor to identify trends and training needs.
• Track and report on facilities training program effectiveness, including establishing goals, measuring outcomes, and analyzing ROI for related initiatives.
• Manage the succession planning bench for facilities roles and oversee development plans for maintenance techs aspiring to become supervisors (company-wide and specific strategies as needed).
• Meet monthly with RDOFs and Regional VPs to review facilities recruitment and training needs, including open positions, turnover, disciplinary actions, and succession planning.
• Collaborate with supervisor to design and implement new service-related initiatives and processes (e.g., preventive maintenance plans, inventory systems, facilities assessments), including:
• Identify organizational training gaps and create solutions for developmental issues and facilities bench building (processes, vendors, initiatives).
• Vet vendors, manage communication, and oversee rollout and training for new vendor partnerships.
• Update training frequency and cadence to keep content dynamic and aligned with any new initiatives.
• Take ownership of a specific subject matter area for the organization (as assigned).

Director – Facilities Operations – Talent Management

Director

• Manage business plan execution for assigned assets, including tracking goals, conducting ad-hoc analyses of value-add opportunities, and developing solutions to address challenges or changing market conditions.
• Prepare and maintain property-level asset management plans covering revenue/expense forecasting, capital planning, market condition analysis, and business plan development in collaboration with internal stakeholders.
• Identify, evaluate, and implement NOI growth initiatives, championing value-maximizing strategies and operational improvements across the portfolio.
• Review financial statements, investment accounting, and lender/joint venture reporting packages to ensure accuracy, proper tax treatment, and compliance with budgets and operating procedures.
• Lead preparation and review of quarterly investment reports and regular performance reporting (weekly, monthly, quarterly, annual), presenting findings to internal and external stakeholders.
• Collaborate cross-functionally to research, recommend, and lead initiatives for expense management efficiencies, revenue enhancement, and capital project execution, including repositioning, renovations, and redevelopment.
• Participate in acquisition due diligence and disposition activities by providing operational insights, preparing diligence materials, and coordinating with brokers, legal counsel, and capital partners.
• Conduct regular site visits to portfolio assets to assess operational effectiveness, validate strategy execution, and provide actionable feedback on rent setting, marketing, leasing, and vendor management.
• Analyze market dynamics, including rent surveys, supply and demand metrics, and economic trends, to inform strategic asset positioning and business plan adjustments.
• Manage debt and equity financing relationships, including refinancing initiatives, and support equity capital pitches through preparation of analysis and presentation materials.
• Maintain transparent and strategic communication with joint venture partners, investors, legal teams, and internal stakeholders, adapting strategies to meet evolving objectives and ensuring alignment across teams.
• Mentor and train Associates and Analysts, as assigned.
• Carries out supervisor responsibilities, including interviewing, hiring, and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Coach, train and develop a team while managing the workflow and prioritization of projects and ensuring on-time execution and completion.

Director – Asset Management

Marketing

• Lead the evaluation of partnership opportunities and develop recommendations in collaboration with other marketing team members and leadership to meet goals of organization.
• Lead partnership intake, onboarding, renewals, ongoing optimization and issue resolution for assigned partners.
• Manage the partnership contracting process, coordinate negotiations with legal representatives and internal stakeholders and collaborate with stakeholders for contract execution.
• Develop partnership proposals and presentations outlining scope, deliverables, timelines, and value.
• Maintain accurate and organized documentation of contracts, deliverables, timelines, and partner communications.
• Lead execution planning for partnership activations across the portfolio, coordinating with marketing, digital, leasing, operations, and other internal teams to ensure accurate and timely rollout.
• Prepare regular reporting and presentations to senior leadership on partnership status, performance, outcomes, and key insights.
• Monitor and evaluate partnership and national contract performance, delivering ROI analysis and performance reporting to evaluate marketing spend and recommend adjustments to maximize effectiveness and Return on Investment (ROI).
• Serve as the primary point of contact and manage day-to-day relationships with regional and national marketing contract vendors.
• Lead execution planning and coordination of regional and national marketing activations across all channels.
• Contribute to the development of strategic marketing plans and own execution of assigned initiatives across marketing channels.
• Lead end-to-end execution of partnership-driven campaigns, from planning through launch and post-campaign analysis.
• Analyze campaign and channel performance and translate insights into actionable recommendations for optimization opportunities such as marketing calendars, timelines, and tactics based on leasing velocity, traffic trends, and performance data.
• Drive cross-channel coordination to ensure consistent messaging, alignment, and execution.
• Test and pilot new marketing channels, tactics, and technologies to improve performance, efficiency, and resident engagement.
• Create, review, and approve marketing training programs and resources to ensure teams are equipped for success.
• Leverage market research, customer insights, and sales feedback to refine strategies and campaign execution.
• Responsible for managing rewards programs for residents and securing partnership offers and experiences that drive engagement, create loyalty, and enhance resident value.
• Monitor and analyze rewards program participation, performance and customer feedback to refine the offerings and experience in the program
• Develop and present data-driven recommendations to improve partnership performance and inform future planning.

Partnership Marketing Manager

• Develop and execute comprehensive marketing strategies for communities across all lifecycle stages (new development, acquisition, lease-up, renovation, stabilized) to maximize occupancy, rental rates, and alignment with company goals.
• Lead renewal marketing strategy to drive year-over-year resident retention.
• Lead, mentor, and develop the marketing team, fostering creativity, collaboration, and continuous improvement.
• Create, review, and approve marketing training programs and documentation to ensure field and corporate teams are equipped for success.
• Leverage market research, customer insights, and sales feedback to refine strategies and campaign execution.
• Identify, test, and pilot new marketing channels, tactics, and technologies to improve performance, efficiency, and resident engagement.
• Develop and execute integrated, multi-channel marketing campaigns (digital, social, partnerships, print, events, etc.) aligned with brand standards and targeted audience segments.
• Translate agency strategies and creative concepts into clear, actionable execution plans for field teams.
• Define campaign objectives, timelines, deliverables, and communication protocols to ensure consistent execution.
• Champion brand consistency across all channels, campaigns, and community-level executions.
• Collaborate with brand and creative teams to translate brand positioning into actionable marketing programs that drive performance and engagement.
• Ensure brand positioning is consistently and effectively represented across community-level marketing, promotions, and resident-facing touchpoints.
• Ensure campaigns and messaging align with key cultural, academic, and social trends and calendar moments to maximize relevance and engagement.
• Develop training resources and provide ongoing support to field teams throughout campaign rollouts.
• Coordinate logistics, asset distribution, and resource allocation to ensure timely execution.
• Capture field feedback and performance insights to optimize future campaigns.
• Foster collaborative agency partnerships that encourage innovation and proactive problem-solving.
• Manage agency and vendor relationships to ensure cost efficiency, quality, and compliance with brand guidelines, legal requirements, and company policies.
• Oversee contract negotiations, scopes of work, budgets, and performance reviews to maximize value and ROI.
• Establish clear communication, expectations, and KPIs to drive accountability and continuous improvement.
• Identify, evaluate, and secure national and local partnerships aligned with brand values and target audiences.
• Negotiate partnership agreements, including co-marketing and revenue-sharing opportunities.
• Collaborate with partners on promotions, events, and content to expand reach and engagement.
• Develop scalable partnership frameworks and ensure contract compliance with legal and finance teams.
• Define and monitor KPIs to evaluate marketing effectiveness, ROI, and progress toward company goals.
• Analyze campaign performance using reporting tools and systems, delivering data-driven insights and optimization recommendations.
• Continuously assess market conditions and demographics to inform promotional strategies and initiatives.
• Contribute to the evaluation, selection, enhancement, and implementation of marketing systems and technology platforms.
• Partner with IT and cross-functional teams to integrate marketing systems with CRM, PMS, and analytics tools.
• Support requirements gathering, testing, and deployment to improve operational efficiency and campaign performance.
• Manage portfolio-level marketing budgets to ensure alignment with business objectives, leasing goals, and ROI targets.
• Allocate and adjust marketing spend across communities and channels based on performance insights and results.
• Collaborate with Operations and Asset Management to align budget planning with operational priorities.
• Partner with product, digital, content, and analytics teams to align campaign objectives, messaging, and target audiences.
• Partner with Operations and Asset Management teams to ensure seamless implementation and marketing initiatives and aligned budget planning with operational capabilities and resource allocation.
• Partner closely with brand leadership to ensure marketing strategies, campaigns, and execution align with brand positioning, voice, standards, and company goals.
• Facilitate cross-functional workshops planning sessions to develop integrated campaign strategies and execution plans.
• Coordinate timelines and resource allocation across teams to ensure synchronized campaign development and execution.
• Design and manage a resident rewards program that drives engagement, loyalty, and advocacy.
• Secure partner offers and experiences that enhance resident value.
• Monitor participation, performance, and feedback to continuously refine the program.
• Develop training and promotional materials to support field-level execution.
• Coordinate deployment of traveling marketing resources to communities with staffing gaps or execution challenges while assessing community needs and align specialist skill sets to support effective implementation.
• Establish objectives, monitor progress, and provide ongoing guidance to ensure successful outcomes.
• Represent the company at industry events, conferences, and trade shows to build brand awareness and thought leadership.
• Deliver presentations and insights to internal leadership, partners, and external audiences.
• Travel to support community marketing efforts and engage with stakeholders.

IT Project Manager

Associate Training Manager

Director – Facilities Operations – Talent Management

Director – Asset Management

Partnership Marketing Manager

Vice President – Marketing