American Campus Communities

Operations

• Overall daily operations of the property they are supporting.
• Direct oversight of property financials (expense control & revenue generation).
• Implementation of the property’s strategic marketing plan and assisting in leasing efforts for occupancy goals.
• Facilities management oversight.
• Effective supervision, development/training, and leadership for the on-site teams, including any recruitment efforts to hire the best and brightest.
• Proactive collaboration and communication with Regional Vice Presidents, Regional Managers, and corporate support teams.

Operations Specialist

• Provide strategic oversight for all regional facilities operations, ensuring consistency and alignment with company standards and objectives.
• Manage and develop Regional Directors of Facilities; set goals, monitor performance, and support succession planning.
• Ensure effective coverage and operational continuity across regions by guiding vacancy response strategies and supporting RFOS deployment through RDOFs.
• Establish and enforce portfolio-wide standards for facilities condition assessments, preventive maintenance programs, operational readiness, and health and safety programs.
• Monitor and analyze national facilities KPIs and financial performance; create and implement action plans to address trends and improve outcomes in partnership with Regional Directors and Operations leadership.
• Oversee capital expenditure planning and execution at a strategic level; ensure prioritization, budgeting, and quality delivery of annual projects across all regions.
• Partner company-wide with the Director of Capital Projects to clear roadblocks, strengthen communication, and ensure successful execution of large or non-recurring projects.
• Manage national vendor partnerships, including contract oversight, performance monitoring, and relationship management; partner with corporate procurement as needed to ensure cost efficiency and service quality.
• Collaborate closely with the VP of Facilities Recruiting, Training, and Marketing on staffing strategies, new hire onboarding, training initiatives, and talent development programs.
• Work with Operations leadership, HR, Asset Management, and Facilities Training teams to identify patterns, share insights, and implement process improvements.
• Provide clear, concise reporting to the SVP of Facilities Operations on facilities performance, compliance, capital projects, and vendor management.
• Recruit, hire, supervise, train, coach, and develop direct reports to maximize performance; create a positive, engaging workplace for teams.
• Conduct performance evaluations and development plans for direct reports; collaborate with the SVP of Facilities Operations and HR on compensation adjustments and succession planning following company guidelines.
• Other duties as assigned by supervisor.

Vice President – Facilities Operations

Technical Project Manager

• The Project Manager is responsible for crafting and delivering technology-enabled solutions via projects that are well defined, well structured, and that adhere to best practices. The Project Manager guides the overall course of the project from strategy and vendor selection and directly creates details to include, but not limited to: project plans, detailed requirements, business process design, test cases, etc. This role collaborates with technology architects and leads to ensure that technology design and business requirements remain in sync.******Job Responsibilities: (Other Duties May Be Assigned)******
• - Drive and manage assigned projects tied to enterprise-wide tech roadmap.
• - Identify and/or mitigate risk and manage dependencies with competing project initiatives.
• - Monitor and/or manage vendors and vendor relationships to include, but not limited to: statement of work (SOW) development and adherence, managing invoicing and resources, etc.
• - Oversee project level budget and collaborate with the Project Management Office (PMO) to ensure the project stays on budget.
• - Provide project status update to IT leadership and Project Management Office (PMO) as required including, but not limited to: program schedule, delivery milestones, estimated completion dates, program risks, resource utilization, etc.
• - Create, manage, and deliver projects with strong stakeholder alignment and buy-in including strategy, scope, timeline, and measurable key performance indicators (KPI).
• - Drive close project collaboration across business, technology, and third-party teams.
• - Responsible for creating project plans, communicating them to stakeholders, and keeping the plans updated.
• - Mediate conflicting development priorities among cross-functional teams to keep the team focused on delivery.
• - Actively map, study and address project risks and issues by elaborating a mitigation and/or response plan.
• - Responsible for creating Gate Deck presentations to apply best practices and capture ideas effectively to standards with limited coaching.
• - Identify resource and equipment requirements for assigned projects to include, efficient capacity planning, managing software and hardware availability for assigned projects.
• - Contribute to the continuous improvements in the Company Collaboration Framework and project management practices.
• - Create appropriate project artifacts to include, but not limited to: project requirements, business goals etc. in the standard toolsets for managed projects.
• - Responsible for creating functional requirements to include, but not limited to: product description, defining product features, user requirements, etc. and present them as user stories.
• - Create**,** write, and execute test cases that tie to design requirements and record results with direct traceability to user stories.
• - Prepare, present, distribute project information to all levels in the Company, as well as others both internal and external stakeholders.
• - Ability to create, define, and explain UML (Unified Modelling Language) and modelling experience to communicate a standard way of visualizing the design of a system.
• - Learn and have knowledge for the business domain areas of projects assigned to properly ensure the business key performance indicator (KPI) goals of a project sponsor and stakeholder are met.
• - Responsible for contributing to good practices for version control of artifacts including tracking, managing, updates and/or changes to software code.
• - Collaborate with the Technology Team to include, but not limited to: Enterprise Architect, Business Analyst, Technology Architects, QA Engineer etc. to document project artifacts including deployment model, sequence diagrams, etc.
• - Assist with managing software defects and enhancement request.
• - Assist and contribute to software deployment plans.
• - Manage, support, and synthesize the work of project team members.

IT Project Manager

Learning and Development

• Support the creation and preparation of training presentations, materials, and resources under the guidance of senior training staff, ensuring alignment with Company objectives.
• Assist in the development and delivery of live training sessions, both in-person and virtual, including scheduling, hosting, and follow-up activities.
• Help develop effective online training courses using modern instructional design tools and adult learning principles to maximize knowledge transfer.
• Create, maintain, and update new and existing training courses and materials by following established templates and guidelines, while evaluating training effectiveness and identifying opportunities for improvement.
• Develop and maintain a solid understanding of core property operations and initiatives to effectively support training efforts, materials, and resources.
• Assist in reviewing and updating training materials, policies, and documentation to ensure accuracy, consistency, and relevancy, following direction from senior staff.
• Track training attendance, completion rates, and compliance metrics, escalating any issues to senior team members as needed.
• Conduct preliminary research on training topics, gathering relevant information to support content development and delivery. This includes understanding business applications, systems and processes, policies and procedures, implementation requirements, troubleshooting, reporting, accountability measures, and applicable laws and regulations.
• Execute assigned training initiatives as directed by department leadership, including scheduling and coordination with business owners, creation and review of presentation materials, delivery of live or recorded sessions, development of supplemental resources, and follow-up processes.
• Collaborate with business units on training and communications related to system implementations and policy or procedural rollouts, including scheduling, defining learning objectives, and developing training materials.
• Assist in the annual and ad-hoc review and updating of policies, manuals, supporting documentation, curriculum, and compliance measures to ensure ongoing accuracy and consistency.
• Support the day-to-day administration of the Learning Management System (LMS), including content management, auto-assignments, auditing, reporting, compliance tracking, and interface updates.
• Provide administrative support for corporate training projects and events, including conference planning and logistics coordination.
• Build and maintain positive working relationships with employees across departments to foster engagement and support training initiatives.
• Stay informed on emerging trends and best practices in learning and development and share relevant insights with the team.
• Assist in corporate projects as needed.

Associate Training Manager

Human Resources

• Oversee all facilities training programs, including curriculum development and content creation (videos, guides, resources, etc.).
• Lead monthly service manager training sessions (onsite) and support regional initiatives.
• Revamp and audit facilities training programs to ensure relevance and effectiveness.
• Partner with Director of Facilities Operations to provide oversight and confirmation of travel arrangements for field manager training.
• Oversee facilities new hire onboarding status, ensuring timely completion and attendance across all regions.
• Own and manage the learning management system (LMS), ensuring accurate tracking, reporting, and functionality for training purposes.
• Track training progress for facilities-related assignments and communicate updates to Regional Directors of Facilities (RDOFs).
• Assign facilities training to field teams in partnership with property operations and oversee compliance with deadlines; work closely with HR on other training needs.
• Review work order patterns with supervisor to identify trends and training needs.
• Track and report on facilities training program effectiveness, including establishing goals, measuring outcomes, and analyzing ROI for related initiatives.
• Manage the succession planning bench for facilities roles and oversee development plans for maintenance techs aspiring to become supervisors (company-wide and specific strategies as needed).
• Meet monthly with RDOFs and Regional VPs to review facilities recruitment and training needs, including open positions, turnover, disciplinary actions, and succession planning.
• Collaborate with supervisor to design and implement new service-related initiatives and processes (e.g., preventive maintenance plans, inventory systems, facilities assessments), including:
• Identify organizational training gaps and create solutions for developmental issues and facilities bench building (processes, vendors, initiatives).
• Vet vendors, manage communication, and oversee rollout and training for new vendor partnerships.
• Update training frequency and cadence to keep content dynamic and aligned with any new initiatives.
• Take ownership of a specific subject matter area for the organization (as assigned).

Operations Specialist

Vice President – Facilities Operations

IT Project Manager

Associate Training Manager

Director – Facilities Operations – Talent Management