Bubble

VP, Success

Bubble

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $250,000 - $300,000 per year

Job Level

Lead

About the role

  • Own the end-to-end customer experience across the full lifecycle — from first interaction and onboarding through long-term platform adoption, expansion, and advocacy.
  • Lead and scale a multi-disciplinary Success organization, including Customer and Enterprise level support, Community, Product Education, and Operations.
  • Act as the Voice of the Customer, synthesizing qualitative and quantitative insights into clear, actionable feedback that influences product strategy, roadmap prioritization, and user experience.
  • Build scalable, cost-effective success systems that balance empathy, quality, and operational rigor for a large, global, long-tail user base.
  • Design and evolve Bubble’s product-led success model, enabling customers to self-serve, learn, and succeed through education, documentation, community, and automation.
  • Collaborate with GTM teams to support customer graduation from free usage into larger plans and enterprise relationships, without compromising scale or community health.
  • Build and operate world-class support capabilities using the right mix of in-house teams, BPO partners, automation, and AI to deliver consistent, high-quality support at scale.
  • Ensure the health, safety, and sustainability of Bubble’s community by establishing clear moderation policies, trust & safety processes, and governance.
  • Hire, develop, and retain strong leaders who can operate complex systems, run day-to-day programs, and continuously improve outcomes across Success.

Requirements

  • Prior executive leadership experience in Customer Success, Support, Community, or a related function at a product-led company.
  • Deep empathy for users combined with comfort making data-driven tradeoffs around cost, quality, and operational leverage.
  • Track record of serving as a credible Voice of the Customer with executive presence and influence across Product, Engineering, and GTM.
  • Proven ability to own and operate end-to-end customer experiences for large, complex, and global user bases.
  • Strong systems thinker with experience designing scalable, cost-efficient success models rather than defaulting to high-touch approaches.
  • Experience partnering closely with Product teams; background transitioning from Product into Success is a strong plus.
  • Demonstrated success leading through complexity and ambiguity while maintaining execution velocity.
  • Strong people leader with experience building and scaling teams.
  • Comfortable operating in fast-growing environments where expectations are high and clarity is evolving.
  • NYC-based or willing to relocate, with the ability to participate in in-person leadership collaboration.
Benefits
  • Comprehensive health coverage
  • 401(k) matching
  • Wellness and work enablement stipends
  • Generous PTO
  • A Sabbatical program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer experience managementdata-driven decision makingscalable success modelsproduct-led growthautomationcommunity managementsupport operationsuser experience designmoderation policiesgovernance
Soft Skills
empathyleadershipinfluencesystems thinkingproblem-solvingadaptabilitycommunicationcollaborationstrategic thinkingexecution velocity